Deputy Pricing Overview

Our non-profit organization uses Deputy to schedule our staff, reducing the administration time for this task. It also allows for multiple individuals to work on the schedule, reporting and payroll from different locations. Review collected by and hosted on G2.com.

It could be a little more intuitive to use. You often have to search for what you are looking for. Review collected by and hosted on G2.com.

It's a simple and robust scheduler if you are after very basic functionality. Review collected by and hosted on G2.com.

Deputy likes to promote its integration capabilities through Zapier, which can indeed be useful. For example, an employee clocking into a shift can trigger a customer survey, automate reminders, or execute other helpful tasks. Unfortunately, about five months into my company’s subscription, Deputy’s Zapier integration abruptly stopped working. Overnight, this disrupted dozens of automated tasks we relied on daily. My team had to manually execute these every morning, consuming hours of their time. Customers didn’t receive crucial reminders, surveys weren’t sent to staff, and timesheets failed to log in our accounting system. From a management perspective, technical failures like this not only impact customer relationships and the bottom line, but they undermine trust internally and make it that much harder to implement other tech initiatives.

Here's the thing: I work with a dozen software providers and I understand that tech issues happen. But Deputy's tech support team is hands down the slowest and least effective I have ever encountered. They offer no live support (it is all email based), and their engineering team is based in Australia, which causes unavoidable delays for US customers (if something goes wrong after 5pm on Thursday, forget it). Even after factoring in the time difference, their response times were a joke. After making it clear their broken integration was causing my business critical operational problems, it still took them 4-5 days to send a boilerplate email reply, and at no point did their communications ever convey a sense of urgency.

The last email I ever received from them was an admission they had no idea how to fix their broken integration (which they were still advertising as functional):

"As there is no timeline for a resolution in the near future, this Support ticket has been closed."

After two weeks without any meaningful updates and an admission from a support engineer that the platform was going to be broken indefinitely, I gave up and switched to Connecteam. I should have done this way sooner. The Connecteam guys had me set up with time tracking in just a few days, provided lightning fast support, and offered a more customizable platform at a lower cost.

Even if Deputy were to fix the broken integration, the risk of another failure with such poor support to back it up is far too high for my business. I would not have chosen Deputy had I known how flimsy their integrations are and how under resourced their tech support would be. This experience was a significant waste of time and money, and I would strongly caution others to look elsewhere. Review collected by and hosted on G2.com.