# Dental Intelligence Reviews **Vendor:** Dental Intelligence **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 41 ## About Dental Intelligence Dental Intelligence delivers the only end-to-end practice performance solution in dentistry. By connecting real-time analytics with patient engagement tools, your team gains the clarity and confidence to fill schedules, boost case acceptance, and improve retention. The platform combines essential performance tracking (morning huddle reports, practice scorecards, insurance claims, collections, etc.) with integrated patient communication tools like automated appointment reminders, follow-ups, two-way texting, and online scheduling with digital forms. Everything syncs securely with your PMS through an intuitive interface that makes today easy, and tomorrow achievable. It’s the ultimate way to Practice Smarter.™ ## Dental Intelligence Reviews ### 1. Affordable Alternative, but Persistent Inaccurate Numbers **Rating:** 1.0/5.0 stars **Reviewed by:** Meg S. | Practice Administrator, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Dental Intelligence?** DI is a lower cost alternative (per month) to Weave for similar features. **What do you dislike about Dental Intelligence?** The numbers were always inaccurate and DI wouldn't/couldn't fix it. **What problems is Dental Intelligence solving and how is that benefiting you?** It provided enough analytics to give me reasons to pull reports I wouldn't normally pull. **Official Response from Diana Friend:** > Thank you for taking the time to share your honest feedback. We apologize for the frustration you experienced with data accuracy, as we know how critical reliable numbers are when making decisions for your practice. We're glad to share that since your review was posted, we've successfully completed a full sync of your practice data. We are working with your doctor to make sure everything is working as it should moving forward. We truly value your partnership and appreciate your patience while we worked through this. If you ever have questions or notice anything that doesn't look right, please don't hesitate to reach out to our support team — we're always here to help. We hope you continue to find value in the analytics and insights Dental Intelligence provides! ### 2. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Vina L. **Reviewed Date:** May 22, 2026 **What do you like best about Dental Intelligence?** Good edshfsdhjfbsdjhfdsfsdfsdfsdgfghjghfjghj **What do you dislike about Dental Intelligence?** Nonedfhgfsgghsfthsftjhtykjtuyyjrdytdoukrstuyu **What problems is Dental Intelligence solving and how is that benefiting you?** drgdfhgfdjgfdjfgsgadsrgrtsyh ### 3. Answer to all your problems! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Dental Intelligence?** Dental Intel / Modento have been an AMAZING addition to our company. The time it has saved our team is priceless. With the analytics end, technical support (even for training questions!) to the patient communication, we finally have a system that works! Dental Intel is definitely the way to go and I would recommend their services to everyone. Definitely at least do a demo, you'll be glad you did! **What do you dislike about Dental Intelligence?** Surprisingly we haven't found anything that we don't like about the anaylitics yet, and we have been using DI for about 5-6 years! **What problems is Dental Intelligence solving and how is that benefiting you?** Having a system that calculates all of our analytics and integrates with our practice management system is amazing. It helps with our KPI's and goals, and keeping track of treatment that needs to be scheduled or followed up on. ### 4. Terrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about Dental Intelligence?** Absolute trash of a company. I’ve spoken to 3 people there including Casey and Gwen to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. **What do you dislike about Dental Intelligence?** Customer Service Huddle doesn't pull correct numbers No customization options **What problems is Dental Intelligence solving and how is that benefiting you?** It was supposed to help us set goals. Doesn't pull data correctly and the patient forms are not integrated with Dentrix. ### 5. Nice “know it all” software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Dental Intelligence?** I love the easy integration and tons of information all in one spot! **What do you dislike about Dental Intelligence?** I’m still getting used to this program so I don’t see anything yet that I dislike. **What problems is Dental Intelligence solving and how is that benefiting you?** Helps with financial reports and patient communication! ### 6. Great recall systems **Rating:** 4.0/5.0 stars **Reviewed by:** Kay P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Dental Intelligence?** Our favorite feature from Dental Intel is being able to create recall lists through very specific filters. It helps us get a more comprehensive list than if we were to use Eaglesoft to get a list of patients. We have much success using this to fill specific gaps in time or doctor's schedules. **What do you dislike about Dental Intelligence?** It is VERY intelligent, so we don't have many issues or errors. We've only found that the re-appointment data is not always accurate. This is partially due to user error, as some services were not attached. But in some cases where services WERE attached at the time of scheduling, it was still not being counted as a re-appointed visit. We are still looking into this issue on our end, though. **What problems is Dental Intelligence solving and how is that benefiting you?** We are really able to dive into the analytics of our practice, such as production, collections, and re-appointment rates. We also get day-to-day analytics and recommendations on ways that we can reach our goal throughout the day. ### 7. Amazing software user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Dental Intelligence?** I takes all the work out of me trying to find Tx or pts to schedule it save me so much time **What do you dislike about Dental Intelligence?** I have no complaints at all they are amazing **What problems is Dental Intelligence solving and how is that benefiting you?** All of them lol they make it so easy to keep our schedule full ### 8. A streamlined front desk work to offering online scheduling and many more automated features. **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar A. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Dental Intelligence?** It's user-friendliness and ease of customization. **What do you dislike about Dental Intelligence?** nothing really prominent that I dislike though **What problems is Dental Intelligence solving and how is that benefiting you?** Appointment scheduing and billing is really easy and convenient. ### 9. Modento is a fantastic addition to our world of dentistry **Rating:** 5.0/5.0 stars **Reviewed by:** Janice H. | Owner - Janice Hurley Dental Consultant and Speaker Expert on Dental Image & Branding **Reviewed Date:** July 14, 2022 **What do you like best about Dental Intelligence?** User friendly for letting patients book an appointment at their convenience. Working with the training staff is so helpful. I am a dental consultant and I had previously recommended other patient communication software - their customer service was very poor. Modento has really delivered on their promises. A great addition to our dental world. Chase & Brainne have been terrific. **What do you dislike about Dental Intelligence?** Nothing yet - I will indeed let you know when I find something **What problems is Dental Intelligence solving and how is that benefiting you?** Patient scheduling - morning huddle practice analytics patient payments - finding outstanding treatment ### 10. HealApp: Best app for taking doctors appointments **Rating:** 4.5/5.0 stars **Reviewed by:** AJAY G. | Doctoral Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Dental Intelligence?** I don't have to consider how many patients will be there when I plan my doctor's appointment. It's done well with this app. **What do you dislike about Dental Intelligence?** I believe the app's user interface can be enhanced to draw in more users. **What problems is Dental Intelligence solving and how is that benefiting you?** Automated doctor appointments, tracking of the doctor's schedule, and simply scheduling appointments based on their availability. ### 11. Multi-location or slow practices only **Rating:** 2.0/5.0 stars **Reviewed by:** Michael B. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Dental Intelligence?** If you're unable to maintain a full and productive schedule, this product will help you. **What do you dislike about Dental Intelligence?** If you are able to maintain a full and productive schedule, it's going to be tough to get a lot out of this software. Our hygiene production is already doing well, Re-book percentage already high, production rates good... that's what this software tries to help you with. On the other hand, if you're a multi-location practice/group, you'll need something like this to report on the different locations. **Recommendations to others considering Dental Intelligence:** Consider any option that doesn't expose you into an auto-renewing yearly contract, yet shows you who has available insurance $$$ and an open treatment plan. **What problems is Dental Intelligence solving and how is that benefiting you?** Neither myself or my staff are solving any problems with this SaaS. I tried to get out of my 15 month contract within two months of using the service. I have told them several times that we just don't have a need for the software. I've had meetings with their consultants to try to find something we can use the software for. No suggestions on what we could improve. I broke my rule of never signing contracts for software... there is a reason why people do and should live by that rule. Besides production numbers, the software helps you find out who has $$$ left on their insurance and usually shows up to appointments. There are better and WAY less expensive options out there that don't require a commitment. ### 12. Dental Intelligience - An Automated approach to Medical Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Christian I. | Head IT & HR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Dental Intelligence?** Improvement in patience care Increase in medical practice profitability Improvement in team performance as records are better tracked. **What do you dislike about Dental Intelligence?** Perhaps the downsides will be dependent on the availability of good connectivity, cloud services etc **What problems is Dental Intelligence solving and how is that benefiting you?** Patient care....I would say a patient health is better managed as every aspect of his health is on record and automated when needed. As an individual i can better track the records and even the performance of everyone ### 13. Data is Everything **Rating:** 4.5/5.0 stars **Reviewed by:** Nate G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Dental Intelligence?** I really like that this software connects directly to my patient management software, and pulls the data without any intervention. There is a plethora of data that it provides. **What do you dislike about Dental Intelligence?** That monthly expense. IT is a little too pricy in my opinion. Yes, the data that you get is amazing, however my business focuses on controlling monthly costs. **Recommendations to others considering Dental Intelligence:** Dental Intel is great for data! You just have to know what to do with all the data. I love that I can see a snapshot of my office really easily, however it is always difficult to know what to do with that data. I would recommend it to an office that has time, or an office manager that knows how to utilize the data. **What problems is Dental Intelligence solving and how is that benefiting you?** I realized that if you do not have data, then there is no way that you can pinpoint what needs fixed in your business. There are many aspects of Dental Intel that opens your mind to potential problems, or even just areas to improve. ### 14. Modento Is Like A One-Stop Shop! **Rating:** 3.5/5.0 stars **Reviewed by:** Cassie J. | Front Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** I love that we can create templates to send out to patients for frequently encountered situations. And your response time has increased, without the option of leaving a voice mail. **What do you dislike about Dental Intelligence?** I would rather not have to click "post to ledger" for each individual payment received; something like a "select all payments" button would be helpful for End-Of-Day collection submissions and reviews. **What problems is Dental Intelligence solving and how is that benefiting you?** Without Modento, it would be extremely hard to keep up with instant patient chatlines. Having the option to text OR email all from one portal is amazingly helpful. **Official Response from Kelly Kaufman:** > Hi Cassie! Thanks for the review! The texting templates were one of my personal favorite new features last fall, so I'm glad to hear you love them too. And thank you for that valuable feedback about the workflow for posting payments to ledger – I will pass that long to our development team as an idea for improvement! ### 15. Unreliable for numbers **Rating:** 2.0/5.0 stars **Reviewed by:** Hardik C. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Dental Intelligence?** Great User interface and visualization to see numbers. **What do you dislike about Dental Intelligence?** Was never able to get the numbers accurately reflect what we saw inside of open dental. **What problems is Dental Intelligence solving and how is that benefiting you?** Visualization of what's going on. Easy places to coach ### 16. Making the job easier with Modento **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Dental Intelligence?** Modento makes my job easier with the text/email reminders for appointments. Patients doing all their forms at home makes it easier on the front desk. **What do you dislike about Dental Intelligence?** the biggest problem we have is patients not being able to sign in as they do not have a email or cell phone on file. Also need to figure out how to limit the reminders if a patient confirms appt. Not being able to use our phone number for texting, not having a local number. **What problems is Dental Intelligence solving and how is that benefiting you?** Getting all patients to update their forms under the new doctor. **Official Response from Kelly Kaufman:** > Hi there! Thank you for taking time to leave us a review, we appreciate your feedback! I'm very glad to hear that you are enjoying Modento overall, but I'd love to help alleviate some of the frustrations you mentioned. If you reach out to our support team, they can help walk you through your options for checking in patients without a cell/email on file and can also review your appointment communication settings with you to ensure that your patients aren't still receiving reminders after they've confirmed. Support can also provide you with a local number for direct messaging upon request (just not for automated messages, which come from a toll free number for the highest level of spam prevention). Hope to connect soon so we can ensure you are getting the most out of Modento! ### 17. Helped us track everything, save time, fill schedules, and keep patients coming back to the office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Dental Intelligence?** The best aspect I think, is online scheduling which lets our patients book appointments online and goes right to our system flawlessly. Also, the patient finder is fantastic it gives us in the office a lot of control. **What do you dislike about Dental Intelligence?** We don't really use the dashboards very much; although I think they could be useful, we don't have anyone technical enough to use the data to make a big impact on the practice. **What problems is Dental Intelligence solving and how is that benefiting you?** Finding new patients, following up on tasks, better communication with patients, online scheduling and more! ### 18. Nothing but the best! **Rating:** 5.0/5.0 stars **Reviewed by:** N S. | Benefits Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Dental Intelligence?** The system is very user-friendly and easy to customize. The support staff has always been excellent and very responsive to our questions and adding new features based on office needs. **What do you dislike about Dental Intelligence?** I wish it had a little bit more of an analytical component. **What problems is Dental Intelligence solving and how is that benefiting you?** Modento is an excellent way for us to communicate with patients quickly and effectively for the office and our patients. They love the reminders and being able to check-in when they arrive. For families, it is excellent to manage everyone's information and appointments all in one place. **Official Response from Kelly Kaufman:** > Hi there! Thank you so much for leaving us a review. I'm glad to hear that your patients love Modento and are enjoying the benefits of the virtual check-in and family management! ### 19. Amazing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley R. | Recall + Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Dental Intelligence?** I love this software! It literally does everything for us! It imports everything into the patients dentrix and can even keep track of all unscheduled patients! Plus send messages and reminders and documents to patients. And it will automatically import it into their file. Amazing!! **What do you dislike about Dental Intelligence?** I wish we didn't have to refresh it for it to remove the patient we just worked on. And sometimes it will not register that you clicked on the next patient to work on for calls and it will go onto another patient with out you realizing. That could be fixed **What problems is Dental Intelligence solving and how is that benefiting you?** Tracking unscheduled patients and getting them on the schedule! Plus seeing who isn't scheduled on the current days schedule ### 20. Modento is a life saver!! **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn S. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** Since converting to a "curbside check-in" model due to COVID, the ability to send text messages to communicate with our patients has been invaluable. We also LOVE the paperless patient forms and the constant updates that Modento rolls out EVERY MONTH! With the help of Modento, we have been able to implement new systems to streamline our patient flow from check-in, to treatment planning, to check-out. We love the text to pay feature as well which has helped minimize the amount of statements that need to be printed and mailed out, thus actually SAVING us time and money. Their tech support is also the best we've dealt with over the number of practice management software systems we have used over the years. **What do you dislike about Dental Intelligence?** The T-Mobile issue is a big one. If that could get fixed somehow, that would be super helpful. It would also be helpful to be able to select which cell number to text without having to change the guarantor within our PM software. Being a pediatric practice, it's not uncommon for a different parent to bring the child in so it would be nice to have the option to select which phone number we are sending links for paperwork, consents, etc. to. **Recommendations to others considering Dental Intelligence:** Be open to the differences between Modento and other patient communications platforms. Modento is extremely user friendly (even my completely "non-techie" employees can use it) and the support is phenomenal. Don't be afraid to use it! They are there to help and they do just that, fast and efficiently! **What problems is Dental Intelligence solving and how is that benefiting you?** We have solved the issue of going paperless and finding a system that works for our busy pediatric dental practice. We have switched our merchant services accounts as well since trying out and loving the APEX text to pay feature and the automatic integration into our PMS is so much more efficient. With all of the new restrictions due to COVID, Modento has been so helpful with patient flow. We are able to get our parents all of the information they need while keeping the flow of people in our office to a minimum. **Official Response from Kelly Kaufman:** > Hi Robyn, thank you so much for leaving us a review! We love hearing how Modento has helped streamline your whole patient cycle :) Thank you for the valuable feedback regarding family settings for texting, as well – I will be sure to pass that along to our developers as we look at future improvements to keep things as user-friendly as possible. ### 21. The best communication software Bar none **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Len T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Dental Intelligence?** The voice Mail drops, the forms , the texting feature . Live ops . Honestly the whole platform is years beyond any of the competitors **What do you dislike about Dental Intelligence?** Nothing . The platform is complete. There is nothing that I dislike about it **Recommendations to others considering Dental Intelligence:** Just do it . You won't regret it **What problems is Dental Intelligence solving and how is that benefiting you?** One platform to do mostly everything in the office from a communications perspective **Official Response from Kelly Kaufman:** > Hi Dr. Len! Thank you so much for taking the time to leave us a review – we appreciate the kind words and are so glad that you love Modento :) ### 22. I love Modento! **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Dental Intelligence?** Patient communication all being streamlined. **What do you dislike about Dental Intelligence?** There needs to be a phone confirmation option for our elderly patients that don't text and email. Medical history needs to integrate into Eaglesoft. **What problems is Dental Intelligence solving and how is that benefiting you?** We love the ease of forms and consents! Our patients love the ease of taking care of paperwork before they even get here. **Official Response from Kelly Kaufman:** > Hi Stacey! Thanks for leaving us a review :) While I don't have an immediate solution for the a phone confirmation option, I am happy to say that we CAN now integrate into the Eaglesoft medical history. If you reach out to support, they can help you get this set up! ### 23. Fantastic Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Kyle B. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Dental Intelligence?** Built by dental professionals for dental professionals with very practical UI and features not cookie cutter like other softwares **What do you dislike about Dental Intelligence?** There are a few features that cost extra. i prefer paying one price for complete access. **What problems is Dental Intelligence solving and how is that benefiting you?** Aside from patient communication, we have realized easier access for patients to fill out paperwork prior to appointments from their own cell phones **Official Response from Kelly Kaufman:** > Hi Dr. Kyle! Thanks so much for your review! Glad to hear that your patients are taking advantage of our mobile-friendly digital paperwork :) ### 24. Modento is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus R. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2021 **What do you like best about Dental Intelligence?** My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues. **What do you dislike about Dental Intelligence?** I wish Modento had it's own platform, and was not browser based. **What problems is Dental Intelligence solving and how is that benefiting you?** Patients are impressed with the technology. **Official Response from Kelly Kaufman:** > Hi Marcus! Thank you so much for taking the time to leave us this review! Very glad to hear that Modento is helping your practice go paperless and improve patient communication :) ### 25. Has made patient communication so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Dental Intelligence?** Being able to instantly communicate with patients (text), the ability to send paperwork, tx estimates, bulk emails through our Modento portal **What do you dislike about Dental Intelligence?** Inability to send a tx estimated and a consent for tx together. Also getting spam messages that can't seem to get rid of **Recommendations to others considering Dental Intelligence:** I have used several other patient communication systems in the past and none of them came close to having the capability to do what Modento has been able to do for our practice! The way we are able to communicate with our patients has reduced our appointment no shows and cancelations substantially. The email templates, consents, treatment estimate layout, etc... are all professionally written and laid out in a way that the patient can understand. You can also edit any of the templates to customize them more for your practice, in addition to editing any verbiage for automat appointment reminders/messages. **What problems is Dental Intelligence solving and how is that benefiting you?** Improved patient communication **Official Response from Kelly Kaufman:** > Hi Stephanie! Thanks so much for taking the time to leave us a review, and for your kind words about our templates/consents/treatment plans! I do also want to note that we have a "blacklist" feature to block numbers if any spammers text your office – please feel free to reach out to our support team if you need any help utilizing that feature :) ### 26. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** ketan j. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Dental Intelligence?** I like everything about Modento. The easy of use, the setup, the customer support and the overall product itself. We are a pediatric dental office and we use it for our forms, scheduling, sending paperwork, checking people in, reviews, reminders etc. I love that it is completely automated, my staff just makes an appointment in the dental software we use and the complete patient experience from that point on is on autopilot. The patients get the paperwork, they get reminders if they dont do the paperwork ahead of time, they get reminders about their appointment time and they get a review link after. It has definitely helped boost our patient attendance rate, reduce our cancellations and helped us get a lot of stellar reviews. **What do you dislike about Dental Intelligence?** There is nothing I dislike thus far, in products like these customer service is what is lacking but the counterfactual is true for Modento, they have phenomenal support. My staff texts, emails them with dumb queries all the time, they are always patient and quick at finding a solution **What problems is Dental Intelligence solving and how is that benefiting you?** Making appointments remotely, accesing schedule from home, completion of paperwork, reminders, reviews **Official Response from Kelly Kaufman:** > Hey Ketan! Thank you for leaving us a review. I love that you are utilizing the full feature set and are able to let the administrative aspects of patient appointments run "on autopilot" while simultaneously improving patient attendance and reducing cancellations. Awesome testimony to the power of Modento! ### 27. Already convinced three of our partner offices to sign up! **Rating:** 5.0/5.0 stars **Reviewed by:** Cherie J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Dental Intelligence?** Modento is what every front office person hopes for! If you are busy office or a small office.....this will be your best friend. We have tried other services and nothing has compared to the customer service you get with Modento! Almost all of our paper work is finished prior to the patient arriving for the appointment including consents. Less chair time is taken up and appointments stay on schedule when things are completed ahead of time. It automatically sends paperwork to the patients so that is helpful and not one more thing to think of in your day. I love that we can send billing statements electronically, reducing paper and stamps! **What do you dislike about Dental Intelligence?** Our current system is Dentrix and not all of Modento's features are linked with Dentrix. So we are not getting the full impact of what Modento could do for our practice. **Recommendations to others considering Dental Intelligence:** Start working with Modento. A lot of practices are using multiple sources to do what one service could do for you! **What problems is Dental Intelligence solving and how is that benefiting you?** Modento is like hiring another office staff member, it makes your day more manageable without adding to your overhead. **Official Response from Kelly Kaufman:** > Hi Cherie! Thanks for leaving us a review! I love that you refer to Modento as an extra staff member, because that's exactly what we strive for – to handle all the administrative stuff so that you can utilize your team members where they are needed most and focus on growing your business and providing exceptional care. ### 28. Modento is a Lifesaver!! **Rating:** 5.0/5.0 stars **Reviewed by:** Hilary W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Dental Intelligence?** The covid prescreening being automated is a huge help!! All forms get saved into the smart doc which is super convenient. Most new patients have all their paperwork completed prior to stepping into the office which makes the whole appointment run smoothly! **What do you dislike about Dental Intelligence?** Not much. It can be tricky to change who the texts go for parents of kids. **Recommendations to others considering Dental Intelligence:** Go for it! We used Revenuewell and felt nickel and dimed. I love that what you say is what you get with Modento. **What problems is Dental Intelligence solving and how is that benefiting you?** Sometimes patients find it difficult to use but we have an older patient base who can be technologically challenged. The benefits of Modento is a smoothly run office! **Official Response from Kelly Kaufman:** > Hi Hilary! Thanks so much for the review! I know how much it can derail your schedule when everyone shows up without paperwork completed, so I'm super glad to hear that you are seeing such high patient compliance with the paperless forms being filled out prior to their arrival :) ### 29. Best software for dental practice **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth D. | dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Dental Intelligence?** So many features that make our lives easier and run smoothly. The front desk loves the check-in and all the messages sent to patients. Saves time. **What do you dislike about Dental Intelligence?** I have only had it for a month but so far I have no dislikes **Recommendations to others considering Dental Intelligence:** Just watch a demo to see how it can help your practice **What problems is Dental Intelligence solving and how is that benefiting you?** Paperless documentation saves space and safer to keep records. **Official Response from Kelly Kaufman:** > Hi Elizabeth! Glad to hear that our automated communication and paperless forms have saved your staff time and space :) Thanks so much for taking the time to leave us a review, we appreciate it! ### 30. Pricey for what you get **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Dental Intelligence?** Training assistance any time you have any questions. **What do you dislike about Dental Intelligence?** Dental intel only works if you have complete clean software systems **What problems is Dental Intelligence solving and how is that benefiting you?** Great huddle feature with this integration. It takes the guessing out of how to run the huddle. ### 31. It has made our office run more efficiently and we generally get good feedback from our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Haig G. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** New patient paperwork via Modento saves us a lot of time, less errors and more thorough **What do you dislike about Dental Intelligence?** I wish we could send forms to our browser to fill out with the patient for those who struggle to do it on their own **Recommendations to others considering Dental Intelligence:** Saves you time **What problems is Dental Intelligence solving and how is that benefiting you?** We save so much more time. Patients usually take 15 min of appointment time to fill out paperwork but now everyone does it ahead of time. **Official Response from Kelly Kaufman:** > Hi Haig! Thanks for leaving us a review! One of the great things about Modento is that any device with an internet connection can be turned into a Modento Kiosk for filling paperwork – if you want to send forms to your own computer to help less tech-savvy patients, you can easily designate a tab in your browser as a "kiosk" to receive forms. Please reach out to our support team if you need any help with that process :) ### 32. Best Switch ever **Rating:** 5.0/5.0 stars **Reviewed by:** Ben F. | Owner/Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** The seemless integration between Open Dental and Swell creates a great synergistic Patient Management solution for our practice. **What do you dislike about Dental Intelligence?** We didn't switch earlier. We would like that Live-Ops feature had a stand-along application instead of being browser based but its not a deal breaker. **What problems is Dental Intelligence solving and how is that benefiting you?** We really like the patient communication elements and paperless elements. **Official Response from Kelly Kaufman:** > Hi Ben! Thanks for leaving us a review! Glad to hear that you are enjoying the switch to Modento and are taking advantage of the Swell integration :) ### 33. Switched to Modento from a competitor service (Yapi) and we are very pleased with the product **Rating:** 5.0/5.0 stars **Reviewed by:** Bo D. | Pediatric Dentist, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Dental Intelligence?** communication/texting capabilities and text to pay. My staff loves Modento and has made them much more efficient at their jobs and has made multi-tasking much easier **What do you dislike about Dental Intelligence?** Wish live ops had pop-up notifications or alerts you could hear **What problems is Dental Intelligence solving and how is that benefiting you?** patient communication, scheduling, contactless payment solution **Official Response from Kelly Kaufman:** > Thanks so much for leaving us a review! Text to pay is one of my personal favorite features – glad to hear that it has helped improve efficiency for your practice :) I know this is a delayed response, but at this point in time our LiveOps feature does have pop-up notifications – if you have a smartwatch and download the Modento Go app, those notifications will come straight to your watch! ### 34. Must Have Dental Practice Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Dental Intelligence?** Modento has made our practice more efficient and productive, and the best part is that they’re continually getting better with new features! **What do you dislike about Dental Intelligence?** I wish they had online scheduling built into their software - but this is coming out soon! **What problems is Dental Intelligence solving and how is that benefiting you?** Our new patient experience is completely paperless and patient use their own smartphone for all transactional materials **Official Response from Kelly Kaufman:** > Thanks so much for taking the time to leave a review! We are certainly committed to continuous improvement and adding new features, and are SO EXCITED to be adding online scheduling once we finish the current beta test :) It will definitely be a game-changer! ### 35. Awesome way to communicate with patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Dental Intelligence?** I love that I can text consents and forms to patients and they can sign using their phone. **What do you dislike about Dental Intelligence?** I would like to be able to easily pick which number to text to for forms **Recommendations to others considering Dental Intelligence:** Absolutely recommend! Patients are pretty impressed how high tech we are! **What problems is Dental Intelligence solving and how is that benefiting you?** Connecting modento with Ring central **Official Response from Kelly Kaufman:** > Thanks for your review! Happy to hear that you and your patients are all benefiting from the communication tools and integrated paperless forms/consents. If you have a specific vision for how you imagine being able to text forms and select a phone number, we genuinely love user feedback – please feel free to email me directly at kelly@modento.io so I can pass it on to our development team :) ### 36. New to Modento and already so impressed! **Rating:** 4.0/5.0 stars **Reviewed by:** Dyanna N. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** The customer service has been amazing! We are able to customize most everything. **What do you dislike about Dental Intelligence?** Wish the medical history would import into our dental software **What problems is Dental Intelligence solving and how is that benefiting you?** Getting patients to complete forms before arriving at the office and making it easy for them. **Official Response from Kelly Kaufman:** > Hi Dyanna! Thank you so much for leaving us a review. While we don't update every individual field when someone fills out a medical history, we do save a PDF copy directly to the patient's chart and can trigger medical alerts for anything that you've flagged as an allergy, condition, or medication – if you don't already have those alerts set up and would find them helpful, our support team would be happy to take care of that for you :) I'm glad to hear that the forms have been helpful overall though and that patients are completing them before arriving for their appointment! ### 37. I love how Modento integrates with Open Dental and that it is linked to our merchant services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Dental Intelligence?** the integration with apex merchant services **What do you dislike about Dental Intelligence?** it doesn't populate the medical history like yapi did, better interoffice communication **Recommendations to others considering Dental Intelligence:** love it for the price, you can't beat their support **What problems is Dental Intelligence solving and how is that benefiting you?** calling patients for reminders and love the text feature and cloud based **Official Response from Kelly Kaufman:** > Thank you for leaving us a review! Apex is awesome and we love being able to integrate with them to simplify payments and collections. I'm sorry to hear that you aren't totally satisfied with the medical history, though. If you're referring to the medical history pre-populating with patients' previous answers so that they can quickly review and only denote changes when it's time to update paperwork, we do have that functionality – I would encourage you to reach out to support to make sure those options are turned on for any forms that you want to pre-fill :) ### 38. 5 star experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Dental Intelligence?** Fast response from modento team, and super easy to communicate with patients. **What do you dislike about Dental Intelligence?** Not many downsides to modento that we have found as of today. **What problems is Dental Intelligence solving and how is that benefiting you?** easy patient communication logs are inputted directly with modento. **Official Response from Kelly Kaufman:** > Thanks so much for leaving us a review! Happy to hear that you're having a great experience with our platform and customer service :) ### 39. Modento is Life!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Dental Intelligence?** -integration with open dental -text to pay -immediate input of communication into commlog **What do you dislike about Dental Intelligence?** None of my patients care about the loyalty program **Recommendations to others considering Dental Intelligence:** Just do it. You won’t be sorry. **What problems is Dental Intelligence solving and how is that benefiting you?** Patient communication is so easy. It’s so nice to be able to get real time communication via text instead of wasting time on a phone call. **Official Response from Kelly Kaufman:** > Thanks for taking the time to leave us a review! Happy to hear that Modento has improved patient communication for your practice! ### 40. We love Modento **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Dental Intelligence?** The support is amazing. Any time you need something they are there. **What do you dislike about Dental Intelligence?** Modento has everything I need and a good price. **Recommendations to others considering Dental Intelligence:** Go for it **What problems is Dental Intelligence solving and how is that benefiting you?** Communicating with patients is much easier now. It also helps with reviews. **Official Response from Kelly Kaufman:** > Thank you for leaving a review! We pride ourselves on providing exceptional customer support and will be sure to pass along your compliment to our support team :) ### 41. Amazing software to help you understand your practice better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Dental Intelligence?** Dental Intel helped me understand the practice much better. **What do you dislike about Dental Intelligence?** There's a LOT of functionality. Can be overwhelming a bit. **Recommendations to others considering Dental Intelligence:** Make sure to utilize the trainings. There are a lot of features in the software and if you do the trainings you'll get more out of it. **What problems is Dental Intelligence solving and how is that benefiting you?** Where are our holes. Where are we missing revenue and patient care. DI helped me visually see a snapshot of these things. ## Dental Intelligence Discussions - [What is Modento, by Dental Intelligence used for?](https://www.g2.com/discussions/what-is-modento-by-dental-intelligence-used-for) - [View Dental Intelligence pricing details and edition comparison](https://www.g2.com/products/dental-intelligence-dental-intelligence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+14%3A27%3A26+-0500&secure%5Bsession_id%5D=089daf59-1f97-4a2b-bd6c-2dcdeefac3e9&secure%5Btoken%5D=eaba1b7010f7a1b3f707c57faf1e48f161323bcc3ac1a771271ce502f51fbb3a&format=llm_user) ## Dental Intelligence Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) ## Dental Intelligence Features **Information Flow** - Patient Case Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement ## Top Dental Intelligence Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,943 reviews)