Delinea Secret Server Pros and Cons

Overall a very disappointing experience. Nothing nice to say. Review collected by and hosted on G2.com.

Our experience with Delinea has been nothing short of disappointing. From the outset, their approach was marred by a lack of proper discovery and an evident disregard for our specific needs. The sales team removed critical features from the Delinea Secret Server to fit our budget, without considering that the product would be rendered practically useless without the missing components—components that they later demanded significantly more money for.

This practice is not only misleading but also demonstrates a blatant disregard for customer satisfaction. The software fell far short of delivering on its promises, and when we sought a refund, we were met with terrible service and arrogant behaviour from their representatives.

Even during the setup of the Secret Server, it was clear that the engineer sent by Delinea lacked the necessary expertise. This only added to our frustration, as we were left to deal with an inadequately configured system that could not meet our security needs.

Additionally, we were unpleasantly surprised by hidden extra costs for supplementary EC2 instances, which were never mentioned during the initial discussions. This lack of transparency further eroded our trust in Delinea and highlighted their disingenuous sales practices.

Overall, our dealings with Delinea have been characterised by poor customer service, unprofessional behaviour, and a product that failed to meet its advertised capabilities. We strongly advise potential customers to be cautious and consider these significant shortcomings before engaging with Delinea. Review collected by and hosted on G2.com.

We have been using Delinea Secret Server daily for more than a year in Systems and Network Administrator tasks. I was impressed by the ease of use and the integrations provided. The user interface is intuitive and easy to navigate, making it simple to manage privileged accounts and access. The tool also offer a range of features, including privileged session management, remote access, and credential management, which are essential for any organization looking to secure their sensitive data. It was easy to integrate and deploy, and the service and support provided by the team made the process seamless.

Overall, I would highly recommend Secret Server and Delinea to anyone looking for a reliable and secure privileged access management solution. They offer a range of features, excellent customer support, and a user-friendly interface that makes managing privileged accounts and access a breeze. Review collected by and hosted on G2.com.

We have been using Secret Server for more than a year, and we haven’t had any complaints about it Review collected by and hosted on G2.com.

We use Secret Server exclusively, and it’s very easy to use (creating secrets, onboarding users, etc.). It has benefitted us during audits because of the reporting capabilities, as well as, during cybersecurity insurance renewals. Review collected by and hosted on G2.com.

Some of the documentation can be difficult to sort through to find answers. However, they do have a user forum to combat this issue… it provides free training videos, among other things. Review collected by and hosted on G2.com.

Secret Server is a great tool for saving, accessing and backing up passwords and user accounts. You can also set vendor or 3rd party limits for temporary access. The Delinea support is very good when it comes to configuration and feature use. Review collected by and hosted on G2.com.

I've stated it to their support before but I am not crazy about the site navigation inside of Secret Server. You have to hit "back", there is no walking up a level like an NTFS file share, for example. Review collected by and hosted on G2.com.

The best part about Delinea products is the top tier documentation. Not only are Delinea products easy to deploy and configure. But everything you need during the process can be found easily in the documentation. Review collected by and hosted on G2.com.

The lack of ability to use HTTPS proxy is a huge minus also the need to use windowns machines for some components is not great. Review collected by and hosted on G2.com.

Their platform spans multi-cloud services, enhances admin & end-user experiences, ensuring that the right users have access to the correct assets at the right time and for the right reasons. Review collected by and hosted on G2.com.

The license model is a little convoluted depending on the product. It can also be tedious to add/purchase additional seats outside of the annual renewal process. Review collected by and hosted on G2.com.

The connection that the support and developers have with customers.

The modern GUI.

Constant development of features and functionalities.

Ease of implementation.

Ease of integration. Review collected by and hosted on G2.com.

Some little frictions and bugs.

However, they are being resolved/fixed quite fast. Review collected by and hosted on G2.com.

Very customizable tool that can help mitigate stuff fatigue as it takes away good amount of helpdesk work. Review collected by and hosted on G2.com.

No dislikes in regards of secret server. Review collected by and hosted on G2.com.

The on-premises solution works well and is reasonably priced. Customer support is very responsive. API integration was very easy. Review collected by and hosted on G2.com.

On-prem upgrades can be a challenge at times as "strange" things seem to happen. We tried migrating to the cloud but it was substantially more expensive. Review collected by and hosted on G2.com.

I feel like all of our priveleged accounts are a lot safer as we're able to leverage Secret Server Cloud features to manage these accounts. Secret Server Cloud is a very integration friendly platform and has a comprehensive API for integrations like okta, service now, etc... Review collected by and hosted on G2.com.

Any scripting has to go through professional services. Review collected by and hosted on G2.com.