Delighted Pros and Cons

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos. Review collected by and hosted on G2.com.

I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code. Review collected by and hosted on G2.com.

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a prevois period. Review collected by and hosted on G2.com.

It is hard to think of what we would like Delighted to improve. I think there could be more features for reporting to help show us our results year over year. Review collected by and hosted on G2.com.

We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy. Review collected by and hosted on G2.com.

It would be great to send more surveys each month for the same cost. Review collected by and hosted on G2.com.

Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy Review collected by and hosted on G2.com.

the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link

Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted. Review collected by and hosted on G2.com.

In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away.

What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level. Review collected by and hosted on G2.com.

The absence of detailed reports and insights results in manual effort to obtain the necessary information. Review collected by and hosted on G2.com.

The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well. Review collected by and hosted on G2.com.

We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us Review collected by and hosted on G2.com.

Just like the title says. Minimal effort , comprehensive survey creation, easy to use. Complete with pre generated questions and/or supply your own. Highly recommended. Review collected by and hosted on G2.com.

I have yet to come across anything. Works exactly as I need it to. Review collected by and hosted on G2.com.

I like that customers can self categorise the reasons for happiness or unhappiness - makes it easier for the support team to take ownership over a customers potential issue. Review collected by and hosted on G2.com.

I dislike that in the reporting section if you have edited the survey that all previous edits sit in the reporting section making it difficult to snapshot a clear picture. Review collected by and hosted on G2.com.

This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters (9-10) which is spot on!

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With all the options available (filters, reporting, metrics, integration, trends) there is very little to dislike. The only thing I would mention is that we cannot respond to the feedback directly from the tool. This makes it super time-consuming to contact our customers and offer personalized solutions. Review collected by and hosted on G2.com.

Their UI is very easy to use and very simplified. I am able to get all the necessary information needed to report to the company, my team, as well as executives. Review collected by and hosted on G2.com.

I wish there were a bit more advanced reporting features although I will say it has just enough to get the job done but there are times where I wish it was more advanced in the analytics area. Review collected by and hosted on G2.com.