---
title: Delighted Reviews
meta_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 60 reviews by the users' company size, role or industry to
  find out how Delighted works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 60
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Delighted Reviews
**Vendor:** Qualtrics  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 60
## About Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.





## Delighted Discussions
  - [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) - 1 comment, 2 upvotes
  - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment

- [View Delighted pricing details and edition comparison](https://www.g2.com/products/delighted/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A55%3A18+-0500&secure%5Bsession_id%5D=b194e90e-1f0f-4b43-9ca7-39dd72bf1426&secure%5Btoken%5D=2af6f9b1cb2e6fd5fc97bbf176985dd688cb60cdf76aae71aaec9444e63c5464&format=llm_user)

## Delighted Features
**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**System Management**
- Security
- System Monitoring

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top Delighted Alternatives
  - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,299 reviews)
  - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) - 4.3/5.0 (64 reviews)