Delighted Pros and Cons

The tool is easy to use and usually gives me all I need to know in a weekly email digest. I occasionally log in to look for trends or track down specific users in cases where feedback needs a direct response. Review collected by and hosted on G2.com.

The way we implemented the tool makes it difficult to adjust triggers or timing without working with our development team. Review collected by and hosted on G2.com.

I love using Delighted's Advanced Reports section to collect data on my team's performance. The Reports feature makes it simple to transform our raw customer feedback into rendered data visualizations in easily sharable formats, and makes it easy to share this information with other team members. I also love how easy it is to integrate Delighted with our existing tools to enhance the customer experience. Review collected by and hosted on G2.com.

It would be helpful if Delighted offered more customizable survey types to serve all the teams we have at RTR - however, I know this is something the Delighted team is currently roadmapping, and I'm looking forward to utilizing more advanced surveys in the future! Review collected by and hosted on G2.com.

My organization has Delighted pop-ups in our tools so employees at my accounts can give me an NPS score fluidly when they're already in our platform Review collected by and hosted on G2.com.

It could be nice to have additional prompts to those folks to leave comments. Usually they do not have text. Review collected by and hosted on G2.com.

Does a variety of CSAT/NPS surveys, integrated very well with Zapier to kick off survey sending, easy configuration, does what its supposed to. Review collected by and hosted on G2.com.

It's super simple, I feel like additional features could be added to make it more valuable.

For example, if someone leaves a 5/5 review, why not encourage them to leave a review on Google or Facebook or Yelp?

If someone leaves a 2/5 review, why not ask if they'd like a manager to reach out to them?

That kind of post-survey workflow could really drive up the value for the service. Review collected by and hosted on G2.com.

Delighted is very easy to use. They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it. They're extremely patient and will spend as much time needed to help you through implementing Delighted into your business. The connector with Salesforce was seamless and didn't need much effort on our end. Review collected by and hosted on G2.com.

Nothing jumps out at me. However, it would be nice if they had more robust reporting native in the dashboard or reports built out in their salesforce integration. Review collected by and hosted on G2.com.

The program is Intuitive and easy to use. You can set up and run an NPS program in a few minutes. I am able to run an NPS program for our customer base with little effort each month, our previous program took 4X the effort and cost 3X the amount. The few times I have need help, the support team has always been phenomenal and lightning fast. Their help center is great, I love the GIF's instead of screenshots.

Their UX and UI are the best in the industry. All apps should strive to be as intuitive and easy to use as Delighted is! Review collected by and hosted on G2.com.

There is nothing I dislike about this program. They recently released a way to embed a link into the "Thank you" page which is a huge win for our team. We can direct an engaged customer directly to leave a review of our product after the survey. Do your company a favor and get this App! Review collected by and hosted on G2.com.

I've never met a customer onboarding team as helpful or as quick to respond as Delighted's. Over the first three days, I had dozens of questions and requests, and they kept coming back with good news -- either explaining how I could customize the way I wanted, or simply doing on their end for me. Review collected by and hosted on G2.com.

They don't yet have a way to auto-populate Google Reviews using the customer's response. Review collected by and hosted on G2.com.

- Great API

- Great integration

- Great UX

- Great way to slice and dice the data Review collected by and hosted on G2.com.

Sometimes too simple in terms of data analytics. Salesforce integration could be better Review collected by and hosted on G2.com.

The API. It's really easy in terms of use and helped us a lot to integrate more services into the whole user journey. Review collected by and hosted on G2.com.

Probably the fact that I cannot order people in time descending order according to the last time a mail was sent to them Review collected by and hosted on G2.com.