Delighted Pros and Cons

Easy to use, and allows you to segment your follow-ups based on a user's NPS response. Slack integration makes it easy to share feedback with the team. Review collected by and hosted on G2.com.

Hard to set up the web survey to show up for users after they've logged into our software tool. We couldn't figure it out and just used a link instead, which adds a step to the user experience. Review collected by and hosted on G2.com.

I have the most basic plan, which gives you the the ability to send simple NPS surveys to your contacts. This plan also gives you access to some basic metrics like open rate percentage and response rate percentage. Some of the deeper analytics are not included with this basic plan.

Overall, the platform is easy to to use. There's an easy to read dashboard that gives you simple sorting features based on the browser the responder used and other categories that you uploaded along with your contacts. You're also able to customize your survey's colors and add your company logo. Keep in mind that this is a NPS platform and not a full scale customer survey platform. There are also quite a few integrations, but I'm not using any at the moment. Review collected by and hosted on G2.com.

Sometimes managing your contact lists can be a bit confusing as there's not a lot of data about them other than the last time a survey was sent to them. Maybe there's more data with the higher subscription tier, but the price jump to next tier is significant. Overall, the basic plan I have was much cheaper than the other competitors I evaluated. Review collected by and hosted on G2.com.

First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. Review collected by and hosted on G2.com.

We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. Review collected by and hosted on G2.com.

The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. Review collected by and hosted on G2.com.

Support leaves a lot to be desired. We had to reach out multiple times in order to get our Review collected by and hosted on G2.com.

You're able to customize multiple questions as well as do reporting and see insights. Review collected by and hosted on G2.com.

There is not much that I dislike for the most part. Review collected by and hosted on G2.com.

Delighted is a great tool to quickly get started with collecting NPS from the customer on our SaaS product. It can be integrated into the product quickly with very little (almost negligible) coding effort. The slack integration was neat, and the entire team got to view the feedback we received from a customer. Review collected by and hosted on G2.com.

There are times when you have to reach out to the customer support team to disable the survey and later enable it. It would be great if the option were available in the dashboard. Review collected by and hosted on G2.com.

It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. Review collected by and hosted on G2.com.

For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. Review collected by and hosted on G2.com.

We're a small business and currently running the free version. I love that I can upload my limited list of clients and Delighted takes care of scheduling the survey's on a quarterly basis. That's even included in the free version. Very awesome. Review collected by and hosted on G2.com.

I'd like a way to respond to clients direct in the application. Again, I'm on the free version so maybe that's included for the paid plans. Review collected by and hosted on G2.com.

So easy to set up. Helpful Integrations. Review collected by and hosted on G2.com.

No referral engine integration. Limited reporting Review collected by and hosted on G2.com.

Delighted is a quick and easy to use tool. Review collected by and hosted on G2.com.

We were not notified when the native integrations were not working. Review collected by and hosted on G2.com.