--- title: Delighted Reviews meta_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 60 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews **Vendor:** Qualtrics **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 60 ## About Delighted Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. ## Delighted Reviews ### 1. Using Delighted is a Delight! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2017 **What do you like best about Delighted?** We wanted a simple NPS scoring tool that could be customized quickly with minimal integration work. Delighted was perfect. We've been using it for almost a year at Stowaway Cosmetics and couldn't be happier with how it helps us stay in touch with our customers needs and gives us a chance to better server their needs. **What do you dislike about Delighted?** Absolutely nothing! If you need a tool to measure customer sentiment and get your NPS scoring done simply this is it. **What problems is Delighted solving and how is that benefiting you?** Customers might not always be willing to email us with a problem or question but a survey email is a simple way for them to show their satisfaction. It gives us a chance to hear about issues that might have otherwise gone unnoticed because it was never logged or emailed in. ### 2. Awesome NPS Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Delighted?** It is incredibly easy to set up and start getting meaningful feedback from your customers. They also integrate with many other products we use. My favourite is the Slack integration. It is a great way of making sure the feedback from our customers gets distributed throughout the company. **What do you dislike about Delighted?** There is nothing I dislike about Delighted. It continually meets and exceeds my expectations. I look forward to seeing the company grow and excel :) **What problems is Delighted solving and how is that benefiting you?** Having a high NPS is integral for long term success. While Delighted sends surveys and aggregates feedback, the actual benefit we are realising is making our company and product better. This will increase revenue. Start running NPS today. ### 3. Game Changer for Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon D. | General Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2017 **What do you like best about Delighted?** Simplicity of email format and dashboard **What do you dislike about Delighted?** Detail Reporting needs improvement, reporting views are limited. **What problems is Delighted solving and how is that benefiting you?** Customer feedback gives us a realtime look into how we are performing. We realtime know when something or someone in our business isn't performing to our brand standards. ### 4. A Simple tool that is laser focused on NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie R. | Marketing Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2017 **What do you like best about Delighted?** Extremely simple to use. It does one thing very well, determines NPS **What do you dislike about Delighted?** Not much, except being able to manually edit custom fields. **Recommendations to others considering Delighted:** It is very simple, test a pilot group first. **What problems is Delighted solving and how is that benefiting you?** Customer Satisfaction and learning who is an advocate versus who has a problem. ### 5. Outstanding service to track NPS quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Jason A. | Vice President of Sales & Marketing, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2017 **What do you like best about Delighted?** For the price, Delighted provides outstanding feature value and is quick to setup. **What do you dislike about Delighted?** I do wish we could add a question or two from time to time to help us track specific improvement initiatives we are working on at the time. **Recommendations to others considering Delighted:** Delighted is the simplest tool I have found for tracking NPS (especially for a small business not looking for a huge price tag) **What problems is Delighted solving and how is that benefiting you?** I simply wanted to track customer feedback quickly. The benefit is allowing my frontline employees to see/hear the voice of the customer. ### 6. We wanted to implement NPS for benchmarking ourselves in product and services offered. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2017 **What do you like best about Delighted?** Ease of use and customisations for bucketing the responses the way we wanted (properties) that helps us to segment and analyse the responses in many layers. **What do you dislike about Delighted?** None at this juncture that I can think of. **What problems is Delighted solving and how is that benefiting you?** Customer centricity and ability to address problems at the strategic levels. ### 7. Excellent Automated Promoter Scores **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick E. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2016 **What do you like best about Delighted?** I like how easy it is to set up, as well as the number of integrations they have, notably Intercom. **What do you dislike about Delighted?** Not very much to dislike, but I wish there was an easy way to segment your audience, and who you were sending NPS surveys to. **Recommendations to others considering Delighted:** Simple to use net promoter score tool. **What problems is Delighted solving and how is that benefiting you?** We have certainly realized the benefit of getting valuable feedback from customers on what they like and don't like about our product. **Official Response from Loretta Jones:** > Hi -- You can segment your users. Please send a quick message to your account's concierge at hello@delighted.com, we'll be sure to connect you with the resources you need to kick start segmenting your audience. Thanks ### 8. Great NPS Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan L. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Delighted?** It is incredibly easy to use and set up and train other users on. The trends are easy to set up so you can see individual stores at a glance. **What do you dislike about Delighted?** I wish automation was a bit easy to set up. That's about it. **What problems is Delighted solving and how is that benefiting you?** We weren't tracking NPS before. Now we can get daily feedback from customers so we can improve our business processes. ### 9. NPS scores made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Delighted?** ease of use, in our case, for customers and students to rate their level of satisfaction **What do you dislike about Delighted?** maybe it was our administrator, but sometimes the score came it without comments. it would be helpful to have comments as data points for passives and detractors. **What problems is Delighted solving and how is that benefiting you?** mostly helping us get the insights we need for satisfaction **Official Response from Loretta Jones:** > Hi -- There are a couple ways you can increase the number of comments. We've seen that customizing the intro message can boost the number of comments. Also our customers reported that in their newsletters to their base they continually thank their customers for feedback, and also include information on how they have applied the feedback. This has boosted comment rates since customers have a clearer picture that their feedback is making an impact. Hope this helps. ### 10. Simple and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Delighted?** Delighted is easy to get up and running. The client-facing experience is well designed. **What do you dislike about Delighted?** Delighted could use more integration options. **What problems is Delighted solving and how is that benefiting you?** We needed a quantitative pulse on each of our client's health. We've surfaced opportunities for referrals and reviews while also saving accounts we didn't realize were in trouble. **Official Response from Loretta Jones:** > What additional integrations would you like to see? ## Delighted Discussions - [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) - 1 comment, 2 upvotes - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [View Delighted pricing details and edition comparison](https://www.g2.com/products/delighted/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+23%3A48%3A01+-0500&secure%5Bsession_id%5D=b7486cdc-1fd0-4bfc-81cb-ef6706055326&secure%5Btoken%5D=1d08b11c6561a4976c69e8af81082493b3aa9ec2017f64f81384d8904da475f9&format=llm_user) ## Delighted Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Delighted Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,169 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) - 4.3/5.0 (64 reviews)