# Default Reviews **Vendor:** Default **Category:** [Lead-to-Account Matching and Routing Software](https://www.g2.com/categories/lead-to-account-matching-and-routing) **Average Rating:** 4.5/5.0 **Total Reviews:** 63 ## About Default Default is a revenue-grade workflow engine that lets you see your revenue machine, understand how it all connects, and scale without breaking anything. ## Default Pros & Cons **What users like:** - Users love the **ease of use** , finding booking meetings quick and automatic through their calendar integration. (22 reviews) - Users love the **easy scheduling** features that seamlessly integrate with their calendars, simplifying meeting management. (9 reviews) - Users find Default **very helpful** for collecting leads and integrating seamlessly with their CRM for efficient inbound management. (7 reviews) - Users appreciate the **effective lead generation** capabilities of Default, enhancing inbound workflows and ensuring timely follow-ups. (7 reviews) - Users find the **automation features** excellent, making booking and workflow management easy and efficient. (6 reviews) - Users find the **easy setup** process seamless, allowing for quick integration with their existing tech stack. (6 reviews) - Users value the **seamless integrations** of Default, enhancing their workflow and maximizing lead management efficiency. (6 reviews) - Booking Efficiency (4 reviews) - Easy Integrations (4 reviews) - Simple (4 reviews) **What users dislike:** - Users report a **learning curve** with Default, particularly when starting with features like scheduling and integrations. (7 reviews) - Users experience **integration issues** with Default, making workflows complicated and restricting effective use of the tool. (4 reviews) - Users report significant **limitations** in Default, facing unresolved routing issues and inadequate support despite initial promises. (4 reviews) - Users find the **user experience lacking** , with complicated workflows and limited integrations making it frustrating to use. (4 reviews) - Users find the **not intuitive interface** complicates workflow creation and limits effective use of the tool. (3 reviews) - Scheduling Issues (3 reviews) - AI Integration (2 reviews) - Call Issues (2 reviews) - Expensive (2 reviews) - Filtering Issues (2 reviews) ## Default Reviews ### 1. Moved from 99 step Zap to simple PQL workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie M. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Default?** Default made it way easier for us to manage PLG lead routing without duct-taping everything together. We replaced a 99-step Zapier flow with a single workflow builder that handles routing logic, enrichment, assignment, and custom Slack notifications. It also made it simple to define what a PQL is (for us, company size thresholds) and route those signups directly to the right rep. It also connected with all the systems that we needed it to and let us match at the lead and account level in Salesforce. **What do you dislike about Default?** Honestly, not much so far. I would say because there are so many things you can do with Default, there can be a bit of a learning curve, but I've found that with any workflow builder. **What problems is Default solving and how is that benefiting you?** Routing PLG leads without breaking our systems We were running PLG signups through a 99-step Zapier flow that couldn’t handle nuance or edge cases. Every tweak potentially broke the zap, and we were constantly debugging it. Fixing Salesforce + HubSpot syncing for our motion Because we started sales-led, our Salesforce + HubSpot setup wasn’t designed for freemium/PLG signups. Native integrations didn’t work for our requirements (Lead + Account creation, dedupe prevention, rep alignment). Default helped us automate the full workflow between HubSpot and Salesforce for PLG ### 2. Limited Integration with Missing Features **Rating:** 0.0/5.0 stars **Reviewed by:** Alex G. **Reviewed Date:** January 15, 2026 **What do you like best about Default?** I find their team somewhat responsive, and I suppose the queues are decently good to use. Also, for routing, that works pretty well. **What do you dislike about Default?** It's missing so many table stakes features. The form can hardly be customized, and the custom forms are incredibly difficult to use if not impossible as a non-developer. The integrations with HubSpot is very limited, and there are very few other integrations available. The workflow tool itself isn't very user-friendly, and you can't do custom routing based on the scheduler. The pricing and billing management are not very transparent. The software is quite tedious to use with a copious amount of bugs. The contacts, dashboards, and reporting features are extremely limited, and there's no pipeline reporting. The documentation is somewhat helpful but also very limited. **What problems is Default solving and how is that benefiting you?** The only value Default provides is enabling one workflow that are tricky with HubSpot. ### 3. Don’t switch to Default from Chili Piper. I regret it. **Rating:** 0.0/5.0 stars **Reviewed by:** Ashwin C. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Default?** The workflow builder looks nice but is not effective in telling you in the logs why your 5 user company is going to your enterprise rep when it shouldn't be doing that. **What do you dislike about Default?** I moved from Chili Piper to Default thinking it would be a major upgrade, sold on all the shiny AI bells and whistles, tight Apollo integration, and promises of a hands-on success team to guide us to success. None of it delivered. We’ve had routing issues from day one, and now we’re four months in still trying to get things working. The “AI features” were mostly vaporware or half-baked, and the support team has been reactive at best not proactive or strategic like we were promised. **What problems is Default solving and how is that benefiting you?** Don’t move to Default until the product is actually built and reliable. Right now, it feels like we’ve been beta testing a platform that just isn’t ready. ### 4. My choice for inbound lead routing and GTM signals orchestration workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua N. | Commercial Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Default?** Easy to use workflow builder, easy incorporation of AI tools, and central lead routing system that can connect with just about everything else you'll be using for GTM workflows. It takes a lot of the clunkiness of Clay workflows and makes them faster and easier to update. Customer support has also been great. **What do you dislike about Default?** Takes a lot of front-loaded work to get the workflows production ready. For example, the workflow builder doesn't allow for copy/paste or templates for frequently used modules. **What problems is Default solving and how is that benefiting you?** Automated lead routing from inbound leads and orchestration of signals workflows. ### 5. Effortless Lead Routing with No-Code Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Default?** I like how Default makes it very easy to quickly set up new routing workflows and decision trees in a no-code manner. Without writing a line of code, we can set up an equal round robin routing effortlessly. The initial setup was incredibly easy, and the success team was very helpful. **What do you dislike about Default?** Nothing at this point - great team and solution! **What problems is Default solving and how is that benefiting you?** I use Default to round-robin leads and new customers to the correct account managers. It makes setting up new routing workflows and decision trees easy with no code needed, streamlining the process. ### 6. Revolutionized Our Inbound Workflows and Lead Routing **Rating:** 4.5/5.0 stars **Reviewed by:** Liza D. | Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Default?** Default has been a game-changer for our inbound workflows and orchestration. Super useful when it comes to lead routing and assignment flows. **What do you dislike about Default?** We had some issues when we first switched off ChiliPiper a year and a half ago, but it was all addressed by the team and the product has evolved a lot since then. Haven't looked back for many months. **What problems is Default solving and how is that benefiting you?** Default handles everything from inbound orchestration and meeting scheduling to all types of lead and account routing. As a RevOps professional, I honestly can't imagine managing my work without it. ### 7. Deafult **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Default?** The platform offers easy access and integrates smoothly with the other systems we use. **What do you dislike about Default?** There isn’t much that we dislike about it, as it meets all of our requirements. **What problems is Default solving and how is that benefiting you?** The platform matches leads to our executives efficiently, streamlining the process and ensuring that the right people are connected quickly. ### 8. Overpriced Basic Form Workflows **Rating:** 0.0/5.0 stars **Reviewed by:** John Tanner W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Default?** I dont think there are many good features about default at all. **What do you dislike about Default?** It is not very user friendly. I am very well versed in automation tools like n8n and clay.com however there way of doing workflows is extremely strange. To complete 1 workflow you need to use multiple different independent workflows and string them together in a siloed manner. Their integrations are extremely limited, only plugging in with the most basic and low quality databases like apollo.io Everytime I need to build out the most simple workflow I have to get on a call with their team, and for them they dont even know how to do it, because its just that hard to use the tool. Styling functionalities are extremely limited, and everyones forms look exactly the same. I would recommend save your money and avoid this tool. **What problems is Default solving and how is that benefiting you?** It doesnt really solve many problems at alla. ### 9. Default is it for tracking inbounds **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Default?** Love how as an SDR we get notified when we get new inbounds- speed to lead is key. **What do you dislike about Default?** Maybe if it was more integrated with our sales tools to make it more seamless. **What problems is Default solving and how is that benefiting you?** We get notified when a new lead is assigned to us ### 10. Best experience ive had with a booking/scheduling software **Rating:** 5.0/5.0 stars **Reviewed by:** Jared G. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Default?** ease of use, meetings effortlessly placed on my calendar, good settings **What do you dislike about Default?** no cons at all in my opinion. amazing product **What problems is Default solving and how is that benefiting you?** booking meetings on autopilot instead of sending available tienms ### 11. Effective for Inbound lead enrichment and feeding to CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Default?** Default has been very helpful in the collection of website visitors and turning them into inbound MQL's with enriched data. Default integrates directly with our CRM as well as our outreach toolkit, allowing for a seamless data flow and ensuring no leads slip through untouched. **What do you dislike about Default?** I haven't come across anything that has been disruptive to our workflow. **What problems is Default solving and how is that benefiting you?** Defualt automates the collectiona and routing of inbound leads from our website, funneling them directly to our Sales team for outreach. This saves all manual tracking and even saves us time on enriching data. ### 12. Default made Inbound handling seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Default?** Flexibility to qualify inbound and route it to different teams. **What do you dislike about Default?** Nothing major, UI could be a lot better on the app front. All good on the scheduler's front. **What problems is Default solving and how is that benefiting you?** Default helps us capture quality inbounds seamlessly and route it multiple destinations which makes our sales process easier ### 13. Extremely convenient tool for entire sales cycle **Rating:** 4.5/5.0 stars **Reviewed by:** Kaylee M. | Practice Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Default?** As easy as copying & pasting a link to share with customers to book time with you whenever -- uploads directly to & automatically works around your google calendar (or whatever calendar platform you use) **What do you dislike about Default?** I LOVE default but wish there was a better "tutorial" for how I can leverage the entire platform for my specific role (this could be an improvement to be made by my own company however) **What problems is Default solving and how is that benefiting you?** convenience for customers & myself when it comes to scheduling time to meet virtually when they have questions or an issue -- & it integrates seamlessly into my calendar that I use everyday!! Other departments within my company that I work closely with can also direct customers directly to my link to schedule time with me ### 14. Inbound scheduling & qualification on auto pilot! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Default?** It takes the headache out of inbound scheduling and qualification. We're able to set qualification parameters so if someone signs up and meets our ICP, they can instantly book a meeting with a sales rep, eliminating the back and forth and saving us hours. Plus, the way it integrates with our existing tools like Hubspot and Slack makes the whole process feel seamless. Our inbound conversion rate went up significantly thanks to Default! **What do you dislike about Default?** There can be a learning curve when first setting up the platform, particularly with configuring more advanced workflows. Their CX team has been amazing and always gets back to us quickly, but it would be helpful if there were more in-depth tutorials or templates to make it as easy as possible to get started. **What problems is Default solving and how is that benefiting you?** Default is solving the problem of manual, time-consuming inbound scheduling and qualification. Before Default, our team spent a lot of time coordinating meetings and ensuring that leads met our ICP criteria, which often led to delays and missed opportunities. With Default, we've automated the entire process—qualification happens instantly, and qualified leads can book meetings without any back-and-forth. This has saved us countless hours, allowing our team to focus on higher-impact tasks, and has significantly improved our inbound conversion rate. ### 15. Great usage **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda S. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Default?** We've been using it mostly for attribution and tracking lead sources. Great experience so far and I really like the UX/UI. **What do you dislike about Default?** Had some dificulties using the scheduling tool at first. But you get the hang of it **What problems is Default solving and how is that benefiting you?** • Attribution (example: are the Google leads from ads or SEO?) • Scheduling (we switched from calendly) • Collecting data when scheduling (ex: what products are you interested in? how did you hear about us?) ### 16. Default is fast, easy to use, &super customizable for all of the different meeting types I conduct. **Rating:** 5.0/5.0 stars **Reviewed by:** Cecelia G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Default?** How clear and easy it is for my clients to book and understand the meeting type. The automation rocks! **What do you dislike about Default?** Excessive amount of links. Sometimes it can be confusing with so many links. **What problems is Default solving and how is that benefiting you?** It is making it easier than ever for my clients to book meetings within the times I want to have meetings. And default provides all the info from the client I need to run a successful meeting tailored to that client. ### 17. Lifesaver getting out of Salesforce forms! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Default?** Clear, easy to manage flow and assignments. **What do you dislike about Default?** During onboarding there were a handful of sidecases we ran into, and needed to find solutions for, so just ensure you keep those in mind. But, customer support was top-notch helping with these issues. **What problems is Default solving and how is that benefiting you?** Lead capture, assignment, and data enrichment. ### 18. The easiest way to set up all your inbound operations **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Default?** Our entire inbound engine runs on default.com, and we can't seem to imagine why anyone would not use this as a core tool in the marketing/sales stack! The product fixes every possible problem you could imagine when handling inbounds - be it qualification, routing or tracking. Additionally, the fact that the entire product is plug-and-play makes endless customization a breeze. What used to take us hours in our inbound management process, now takes us seconds to achieve:) Moving from a completely manual inbound process to default.com, especially when experiencing hypergrowth definitely helped us scale in the right way. **What do you dislike about Default?** Absolutely nothing! Great product, great support and a great team that's always adding new features to make our lives easy - what more do you need to ask for:) **What problems is Default solving and how is that benefiting you?** We had a manual inbound management process, where someone would individually pick, qualify and assign inbound leads - with default.com, we have completely automated this, freeing up valuable time for our team members ### 19. The Best Support and Team I've Worked With **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | Sr. Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Default?** Default has a great process to build unique flows that go beyond just calendar booking. Sure, they do that. But they're also a data integrator. Think Lean Data mixed with Chili Piper mixed with Clay all wrapped up in one solution. **What do you dislike about Default?** Not much to dislike. They're early, so there are some features I'd love. But, they also listen to customers so well and prioritize the right things based on our feedback. **What problems is Default solving and how is that benefiting you?** I'm booking meetings left and right because of Default and we're automating a ton of manual SFDC and Marketo processes in the click of a few buttons. ### 20. Default makes scheduling a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Default?** I love being able to have personal meeting links for individuals across a number of different teams and those meeting links being very easily accessible for anyone that may need them. Default helps keep things organized for easy access! **What do you dislike about Default?** The integration with gmail was a little confusing at first. **What problems is Default solving and how is that benefiting you?** It can sometimes be confusing to book meetings on other peoples behalf, and default makes it easy to find and utilize their individual links. ### 21. Efficient tool for growing your sales outreach **Rating:** 5.0/5.0 stars **Reviewed by:** McKenna G. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Default?** Easy to manage inbounds and outbound meetings booked through different default links. We haven't had a problem yet! **What do you dislike about Default?** I can't think of anything that I dislike **What problems is Default solving and how is that benefiting you?** An easy and quick way for people to book on my calendar for demos. We need something that is reliable and intuitive so that prospects don't stop their scheduling process before they are booked. ### 22. Easy way to receive inbound demos **Rating:** 5.0/5.0 stars **Reviewed by:** Brian D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Default?** Default is a seamless way to receive inbound demos as an AE. It's easy for my customers to reschedule too and there's never any mishaps. **What do you dislike about Default?** After going live for 60 days I can say that there are no real issues. **What problems is Default solving and how is that benefiting you?** Converting marketing leads into booked meetings for our sales team. ### 23. What do you want to automate? Default can probably do it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Default?** It is not just the calendar booking, you can setup workflows based off a bunch of different triggers and use that to make enrichments, edits, create new objects. Very easy to get in and started. workflows are pretty straight foward. **What do you dislike about Default?** Because it is a newer product and small team they are lacking in some of the smaller UX items you might need but the team is working on all that quickly. **What problems is Default solving and how is that benefiting you?** Combining multi tools and building a full lead flow process to enrich, route, book, and modify ### 24. Superior to other tools in its class. **Rating:** 5.0/5.0 stars **Reviewed by:** Tahreem R. | Rev Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Default?** The intuitive interface and seamless CRM integrations set it apart, while the responsive support team ensures a smooth experience. **What do you dislike about Default?** Allowing workflows to be triggered by multiple events or field changes, not just one. For instance, combining a change in contact details and a lead score update. **What problems is Default solving and how is that benefiting you?** Lead routing, round robin and record tagging. ### 25. Great inbound lead tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jules J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Default?** Really easy to set up an inbound lead workflow. Default allows you to route leads based on form input and enrichment by other tools like Clearbit and Apollo. Follow-up mails, notification and CRM integrations mean that we no longer need to stitch 5 tools together to get the job done. Customer support is quick and helpful. **What do you dislike about Default?** The error messages in the workflow log are sometimes hard to decipher without a technical background. **What problems is Default solving and how is that benefiting you?** Default reduces friction on the lead it's side, since info, availability and booking the meeting is all embedded in the same flow. For us it means that we don't have to use different tools for these parts, or manually check who has availability and email back and forth with the lead to plan a meeting. ### 26. Excellent for inbound lead workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Default?** Eliminates work that can and should automated **What do you dislike about Default?** Configuation requires some steps and understanding of salesforce admin **What problems is Default solving and how is that benefiting you?** automated lead flows and expediting response times to inbound leads ### 27. Endless Opportunities with Default **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Default?** There is almost nothing Default can't do when it comes to top of funnel workflows. On top of that, their reps and support team are top notch and so excited to help us see success. **What do you dislike about Default?** Default still experiences some quirks that make using some of their new features arduous. **What problems is Default solving and how is that benefiting you?** Default is sovling for our ability to drvie pipeline from our website. It is benefiting us by allowing for instant scheduling. ### 28. Great Workflow! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Default?** How easy it is to use. First time user and didn't have any hiccups. **What do you dislike about Default?** Haven't run ito anything yet. It has worked the way it suppose to. **What problems is Default solving and how is that benefiting you?** Using Default to get leads from inbound sources. ### 29. Simple and easy to schedule **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Default?** Simple and easy to schedule appointments **What do you dislike about Default?** I wish there was a way to be able to see the calendar of what's available BEFORE putting in all the client information needed to schedule. **What problems is Default solving and how is that benefiting you?** Makes it easy to schedule appointments quickly ### 30. Great platform and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Ash M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Default?** I love how easy it was to set up and how easy it is to manage my meetings and availability. **What do you dislike about Default?** Nothing comes to mind. So far it's been great! **What problems is Default solving and how is that benefiting you?** Helps prospects automatically schedule a meeting as soon as they submit a demo request form and allows our entire team to operate out of one single platform. ### 31. Beats Chilipiper **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Default?** Ended up switching to default due to lead routing issues with Chilipiper. Great and easy integrations with our existing tech stack. Pretty easy to use. **What do you dislike about Default?** Bit of a learning curve when starting out. **What problems is Default solving and how is that benefiting you?** Was having lead routing issues with another tool that led to a lot of manual labor when trying to re-assign leads and accounts. Default fixed all of that. ### 32. Default for sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Will T. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Default?** I love not having to manually send out Calendly links in sequences or emails, and then determine who to route the lead to. With a one-time setup, we can easily route leads more efficiently and leverage the tool for all of our inbound sales leads. **What do you dislike about Default?** I see no downsides of using Default. Any sales team (regardless of size) can benefit from the automation and ease of use. **What problems is Default solving and how is that benefiting you?** Before Default we would use Asana to manually track and route leads for outreach and conversation. Now with Default's Slack integration, we can easily track an inbound lead, see that a sequence has been kicked off and understand when the meeting has been booked... AUTOMATICALLY! ### 33. Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Default?** It is dependable and I never have any issues. **What do you dislike about Default?** Nothing. I like everything about it so far. **What problems is Default solving and how is that benefiting you?** It makes it easy for customers to schedule meetings directly on my calendar. ### 34. Replaces multiple tools/integrations & does it well **Rating:** 5.0/5.0 stars **Reviewed by:** Liam M. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Default?** Default replaces the need to buy multiple tools (data enrichment, lead routing, automated demo scheduling, automated workflows) and makes life far easier than attempting to handle multiple integrations across your RevOps data. It's easy to get going and you can build as complicated as you so choose. **What do you dislike about Default?** We get a bug here and there but the CS team is SUPER responsive and crushes bugs on the spot. **What problems is Default solving and how is that benefiting you?** Attempting to purchase & integrate multiple tools to have lead data enrichment, have those leads schedule a demo, and then route those leads where they need to go is hard. Default takes that, wraps it into a single easy-to-use product. It saves me time in both setup and continual management of our RevOps setup while also coming in a super competitive price. ### 35. Default helped streamline our lead distribution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Default?** Automated inbound lead distribution and notification process. Greatly accelerates the backend of our sales department. **What do you dislike about Default?** Sometimes it takes a while to work out rhe kinks when setting it up. Probably user error but that's my only negative feedback. **What problems is Default solving and how is that benefiting you?** It's fixing lead distribution for our org. We don't have to think about who is getting leads and when they are scheduled. Default does this for us. ### 36. Lead Routing and Qualification the Way It Was Meant to Be **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan D. | Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Default?** Default is very intuitive and powerful and has allowed our team to consolidate several tools. We been able to easity create custom lead routing channels for specific initiatives like events that have changed the way we operate. **What do you dislike about Default?** Some options require the Default team to enabled and help configure however they're team is great to work with. **What problems is Default solving and how is that benefiting you?** Before Default our tools were a mess and it always seemed like the integrations were breaking or outdated. With Default's all-in-one capabilites we have confidence that we're going to get great results with the least amount of overhead. ### 37. Helped us with our customer onboarding and has excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Adnaan F. | AE, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Default?** It's super easy to use, and implement and connects to our website really well. Customer support is incredible, we have a channel where we ping them and they get back to us pretty quick. Incredibly easy to create new workflows. **What do you dislike about Default?** Can increase a few features that our marketing team really needed. **What problems is Default solving and how is that benefiting you?** Integrating default onto our website has helped us connect potential customers to the right sales execs, and disqualify leads very early on ### 38. Great tool for our use case **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Default?** The ease of building a workflow with multiple steps and qualifications. **What do you dislike about Default?** I find the event types a bit confusing, especially between team events and group events. It would be helpful to be able to organize your events of similar types into folders. **What problems is Default solving and how is that benefiting you?** Default is removing a lot of the admin work that our sales teams need to do in order to schedule product demos with prospects. ### 39. Easy Easy Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Eric L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Default?** Just easy to use. Automates the inbound demos for our team. Very few hiccups. Great intergrations **What do you dislike about Default?** Nothing top of mind per sè. Sometimes seems like there is a small delay but nothing that I'd complain about. **What problems is Default solving and how is that benefiting you?** Handles all our inbound demos and routes them to the sales team. ### 40. Automate Inbound leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Default?** How easy it is to schedule inboud leads. **What do you dislike about Default?** The inbound leads don't come with other info besides email address **What problems is Default solving and how is that benefiting you?** It is allowing inbound leads to be easily scheduled on calenders ### 41. Great product with minimal setup time and immediate impact **Rating:** 5.0/5.0 stars **Reviewed by:** Ben D. | Head of Revenue, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Default?** Most helpful thing for us about Default was being able to get going with the need for any technical support or engineering time. We swapped the link on our website over to our Default form, and were pushing leads into Hubspot in minutes. **What do you dislike about Default?** Defaut is a startup and as a result there are some things that needed time from Default to help setup. These were not dealbreakers and Default's support team has been extremely responsive. **What problems is Default solving and how is that benefiting you?** Default helps qualified inbound leads book time directly on my sales team's calenders. This helps us decrease time to meeting and generate qualified opportunities faster. ### 42. Simple inbound scheduling **Rating:** 2.5/5.0 stars **Reviewed by:** Sara Z. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Default?** Easily connects client to calendar. Easy transition to book meetings. **What do you dislike about Default?** Had a few technical difficulties in getting everyone's calendar successfully synced for round robin. **What problems is Default solving and how is that benefiting you?** Seamlessly scheduling calls ### 43. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Default?** The best thing about default is it makes it easy to schedule meetings with prospects. **What do you dislike about Default?** The link formats are unprofessional. I have to make edits to my emails to cover the link. **What problems is Default solving and how is that benefiting you?** It helps me stay engaged with prospects because they can book time when it is convenient for them. ### 44. Great tool to automate workflows; needs more personalization options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Default?** I like how Default allows us to pass leads directly off to the approprate sales team member's calendar. It solves issue of leads requesting a demo and then needing to be handed off manually. **What do you dislike about Default?** Need more customization options for the emails sent from Default - I want these to look fully branded like they come from my company; currently there isn't that option. Also the tool looks intuitive until you start to use it. CS team is pretty responsive to help fix bugs that pop up. **What problems is Default solving and how is that benefiting you?** Routing leads to the correct sales person immediately to hopefully increase conversion rates from our website, and demo request > SQL. ### 45. Implemented Default from Day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Default?** We discovered Default through a post we noticed on Linkedin as we were getting our GTM motion off the ground and implemented it from Day 1 of spinning up sales on our team. The implementation took < 15 minutes and the team has been incredibly responsive to taking our feedback and building new features that support us (sometimes in less than a day!) **What do you dislike about Default?** Not a dealbreaker; but there are some minor design-related features the product lacks (but I know the team is working on)! **What problems is Default solving and how is that benefiting you?** Scaling our inbound gtm motion efficiently ### 46. Great Product Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Default?** The simplicity of inbound Meeting Scheduling and Lead qualification! **What do you dislike about Default?** There can defintiely be a learning curve when initially setting up the platform. **What problems is Default solving and how is that benefiting you?** Default is solving the issue surrounding Meeting scheduling for inbound qualified leads. Not needing to manually manage calendars is fantastic. ### 47. One of the most underrated tools to come out in awhile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Default?** Easy to set up and get up and running. It brings it so many different parts of my tech stack that I don't need to worry what's going to work or where it's going to break. **What do you dislike about Default?** It is still a young startup so there are some little things to get use to - but I see that as a good thing so I can help them with product roadmap and direction. **What problems is Default solving and how is that benefiting you?** Controls my entire inbound workflow with assigning, scheduling, round robin, etc. ### 48. Great for Dynamic teams **Rating:** 5.0/5.0 stars **Reviewed by:** Allen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Default?** Customization of different workflows and links **What do you dislike about Default?** The UI is a little bit hard to navigate and not straight forward **What problems is Default solving and how is that benefiting you?** Getting customers to use special links to link to special types of calls has been a game changer for me ### 49. Default offers a variety of customizable workflows and has a very simple design. **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Default?** I love the lead routing abilities and simplistic nature of the product. **What do you dislike about Default?** Sometimes we've experienced bugs on our end with lead routing however, our account representative has been extremely helpful. **What problems is Default solving and how is that benefiting you?** Equality and fairness when it comes to routing leads to our team members. ### 50. Intuitive and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Henry B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Default?** The platform is incredibly intuitive to use and adds a ton of value. It's helped us automate our inbound process and allowed us to process more deals with fewer reps. **What do you dislike about Default?** Nothing to report — the platform is simple, the team is very responsive, and any kinks were worked out instantly. **What problems is Default solving and how is that benefiting you?** Processing inbound is time-consuming: qualifying leads, reaching out, and trying to schedule can be a full-time role. Default has helped us automate 90% of the process and is helping us scale without adding headcount. - [View Default pricing details and edition comparison](https://www.g2.com/products/default/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+05%3A03%3A32+-0500&secure%5Bsession_id%5D=24a131df-4dea-4ec1-8aaa-dc652fc858d1&secure%5Btoken%5D=3c31fa3f73906db2945d23b4b96c93418acbcba0bf88abe7d14346a2aa745b53&format=llm_user) ## Default Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Default Features **Matching** - Priority Matching - Account Tiebreakers - Fuzzy Matching **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Multi-Device Data Visualization - Data Segmentation **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Routing** - Match and Route - Multi-Objects - Territories - Working Hours **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Platform Operations** - Service level Agreements - Audit Logs - Duplicate Match - Capping - Analytics - Integrations - Alerts & Notifications - AI Lead Matching & Routing **Account Management** - Nonengaged Accounts - Account optimization - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning ## Top Default Alternatives - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - 4.6/5.0 (718 reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - 4.6/5.0 (997 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,549 reviews)