Top 10 Decagon Alternatives & Competitors

(18)4.9 out of 5

Looking for alternatives or competitors to Decagon? AI Agents is a widely used technology, and many people are seeking user friendly, sophisticated software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to Decagon include features. The best overall Decagon alternative is Intercom. Other similar apps like Decagon are Dixa, Kore.AI, Zendesk Support Suite, and Tidio. Decagon alternatives can be found in AI Agents but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to Decagon

Intercom
Dixa
Kore.AI
Zendesk Support Suite
Tidio
Drift
Gladly
Plivo

Top 10 Alternatives to Decagon Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Decagon stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Financial Services, and Health, Wellness and Fitness, and find the best product for your business.

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Customerly

(37)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to Decagon, Customerly is:

More usable

Easier to admin

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Intercom

By Intercom, Inc.

(3,339)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Decagon:

Reviewers say compared to Decagon, Intercom is:

Slower to reach roi

More usable

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Dixa

By Dixa

(388)4.2 out of 5

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Categories in common with Decagon:

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Reviewers say compared to Decagon, Dixa is:

Slower to reach roi

Easier to admin

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Kore.AI

By Kore.ai

(385)4.7 out of 5

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Categories in common with Decagon:

Reviewers say compared to Decagon, Kore.AI is:

Slower to reach roi

More usable

Easier to set up

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Zendesk Support Suite

By Zendesk

(6,151)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Decagon:

Reviewers say compared to Decagon, Zendesk Support Suite is:

Slower to reach roi

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Tidio

By Tidio

(1,621)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Decagon:

Reviewers say compared to Decagon, Tidio is:

Slower to reach roi

Easier to admin

More usable

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Drift

By Salesloft

(1,251)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Decagon:

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Reviewers say compared to Decagon, Drift is:

Slower to reach roi

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Gladly

By Gladly

(990)4.7 out of 5

Gladly is a customer service software.

Categories in common with Decagon:

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Reviewers say compared to Decagon, Gladly is:

Slower to reach roi

More usable

Easier to admin

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Plivo

By Plivo

(737)4.5 out of 5

Global SMS & Voice calls for businesses of all sizes

Categories in common with Decagon:

Get a quote

Reviewers say compared to Decagon, Plivo is:

Slower to reach roi

Easier to admin

More usable

See all Plivo reviews

Salesforce Service Cloud

By Salesforce

(5,608)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Decagon:

Reviewers say compared to Decagon, Salesforce Service Cloud is:

Slower to reach roi

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#10

Simplified

By Simplified

(4,950)4.6 out of 5

Simplified helps you design everything, scale your brand, and collaborate with your team like never before. Create stunning designs, videos, and write copy using our ai copywriter tool. Then, get started with our free forever plan. Design Simplified gets you designing in seconds. Choose from thousands of stunning templates for social media posts, Instagram stories, Reels, TikToks, ads, banners, and everything else—all for free. Enjoy magic, one-click AI that can remove backgrounds, create animations, and resize images in (you guessed it) one click. You never have to use multiple tools ever again! Customize instantly with our resource library filled with millions of photos, thousands of fonts & design components. It's as simple as drag, drop, done. AI Copywriting Simplified's AI copywriting works so fast, it feels like magic. Simplified's AI can help you rewrite, improve, or write new copy from scratch, so you don't need to waste a second staring at a blank screen (or scrolling an app, or screaming into the void). Generate copy that performs well across search engines, ads, product descriptions, social media, blogs, and anything else you need. And ta-da✨ your day got a whole lot lighter. Collaborate Say goodbye to endless rounds of feedback and confused workflows and get your team on the same page. Access instant commenting, tagging, and sharing with your team. Have multiple teams? Create more workspaces to keep projects separate. Organize projects, assets & more in folders. Social Media Publishing With in-app publishing & scheduling, you can start and finish all your marketing in the same app.

Categories in common with Decagon: