FM
Fernanda M.
Member Services Representative
Small-Business (50 or fewer emp.)
"Fast Member Check-Ins"
5/5
What do you like best about Daxko Operations?

Search by phone number helps me check in members faster. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

When I first started, it was a bit confusing to receive payments. Make a payment feature should be simpler and faster to use. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"All-in-One for YMCA, but Fundraising Reporting and Donor Notes Need Work"
3.5/5
What do you like best about Daxko Operations?

It is user friendly once you get to know the system. Working for a YMCA it has its advantages with membership, accounting and fundraising all in one place. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

The fundraising side leaves a lot to be desired. The reporting is difficult to use and most times I find I need to just pull data to create my own. Also, there is no place with a donor to place notes about visits, calls etc. that can create a good history that stays with a donor. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Clean, Intuitive Interface with All the Features I Need"
4/5
What do you like best about Daxko Operations?

Clean interface and, for the most part, it’s intuitive to navigate and find everything. It also includes plenty of the features I need. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Registering members for programs can be confusing at times. On top of that, some button text labels feel misleading and make it harder to know what to click. The Areas Schedule section can also be difficult to read, and the interface for reserving areas feels somewhat cluttered, which makes the overall process less clear than it should be. Review collected by and hosted on G2.com.

Veronica P.
VP
Veronica P.
Customer Operations Assistant Manager
Mid-Market (51-1000 emp.)
"User-Friendly with Training Support, Minor Speed Hiccups"
5/5
What do you like best about Daxko Operations?

I find Daxko Operations user-friendly and easy to use, which helps me quickly find information. I like how the Daxko Training site allows new users to test out procedures without disrupting the Live site. It gives us the ability to test new in-house procedures and confirm our directions are correct before going live. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Speed is sometimes a factor, especially when I am on the phone with a member of the YMCA, having to wait for the computer is sometimes frustrating for them - and me. Review collected by and hosted on G2.com.

Vernon  A.
VA
Vernon A.
Gym Assistant
Small-Business (50 or fewer emp.)
"Simplifies Client Management with Ease"
4.5/5
What do you like best about Daxko Operations?

I like Daxko Operations for its simplicity. It makes it easy for me to book appointments, keep track of how many sessions are left with clients, and charge future clients. The initial setup was easy, and it helps me stay organized and keep everything safe. I'd say it's as easy as Sunday morning. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

When charging an account from my computer, I have difficulties finalizing the charge. Review collected by and hosted on G2.com.

CE
Chris E.
Regional health and wellness director
Mid-Market (51-1000 emp.)
"Wonderful"
5/5
What do you like best about Daxko Operations?

Daxko Operations makes managing memberships, billing, and facility operations incredibly efficient. The platform is intuitive and integrates well with other YMCA systems, which streamlines administrative work and reduces errors. I particularly like the reporting and dashboard features—they provide a clear overview of revenue, attendance, and member engagement, which helps guide decisions and communicate results to leadership. The customer support team is also responsive and knowledgeable, making it easy to troubleshoot any issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

While Daxko Operations is powerful, some of its features could use modernization. The interface can feel dated at times, and navigating between modules sometimes requires too many clicks. Additionally, certain reports could be more customizable, and system slowdowns occur occasionally during peak usage. A more mobile-friendly version or app would also make it easier to manage tasks on the go. Review collected by and hosted on G2.com.

Carrie P.
CP
Carrie P.
Membership Associate
Mid-Market (51-1000 emp.)
"Great System Easy to Use, Upgrades are Nice"
5/5
What do you like best about Daxko Operations?

The upgrade is excellent — having everything on one page and a more streamlined search bar makes it much easier to use.

Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

The finance module can still be a bit difficult to locate when closing out a cash receipt, but it has been improving. Review collected by and hosted on G2.com.

DEIDRE J.
DJ
DEIDRE J.
Welcome Center Representative
Enterprise (> 1000 emp.)
"Connects Information Seamlessly Across Panels"
4.5/5
What do you like best about Daxko Operations?

When it works, the system can connects mant aspects of information and carry it over from one panel to the next Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

The glitches and sometimes the lag time. Review collected by and hosted on G2.com.

Brittany M.
BM
Brittany M.
Small-Business (50 or fewer emp.)
"Effortless Attendance Management for Childcare"
5/5
What do you like best about Daxko Operations?

I find Daxko Operations makes life easier, particularly for managing attendance and programming. I really like the ease of use, especially when it comes to signing kids in and out, which is very easy and simplifies my workflow. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

nothing Review collected by and hosted on G2.com.

Aaron G.
AG
Aaron G.
Membership and Development Director
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Not my fave!"
2/5
What do you like best about Daxko Operations?

I have seen updates that have actually seemed like product improvements. Review collected by and hosted on G2.com.

What do you dislike about Daxko Operations?

Customer Support has been lacking lately. I was excited when they added a chat bot, but it has not been helpful. Review collected by and hosted on G2.com.

Response from Rachel Haney of Daxko Operations

Hi Aaron - I hear your frustrations and would love to connect on a few projects I'm personally working on to better support our customers onboarding and continue to optimize Operations to meet their business needs - especially making sure smaller Y's have the best support resources when you don't have as much bandwidth as bigger organizations. I did want to mention we have several UX/UI changes coming to Operations over the next year that should improve your experience. If you're open to chatting, please feel free to reach out via email - rachel.haney@daxko.com