Web remote and Splashtop offer outstanding features for remote access to end-user systems. Additionally, the robust automation capabilities enable us to schedule jobs for single or multiple devices, even at the site level. Patch management and many more features. Integration with Datto BCDR and Datto SAAS backups simplifies backup management within a single portal. The user-friendly GUI facilitates easy integration and implementation for new clients and devices. We depend on this platform daily to manage over 100 clients, and the 24/7 support ensures we receive prompt assistance whenever needed. Review collected by and hosted on G2.com.

Not any single feature, all are best and easy to manage. Review collected by and hosted on G2.com.

I like the interface and features of Datto RMM because they give me the ability to automate any processes and easily scale. The easy management of customer systems is also a big advantage. Review collected by and hosted on G2.com.

The reliability of WebRemote connections Review collected by and hosted on G2.com.

The patch management works fine and great. Review collected by and hosted on G2.com.

Network monitoring is bad and works not good Review collected by and hosted on G2.com.

I like most the way that we can work on a user computer using agent browser without having to make users stop working. All features works very well but being able to send/get files, powershell, cmd, regedit direclty to the machine is the best thing ever. Also the Microsoft 365 integration saves me a lot of work being able to manage users from the RMM platform. Review collected by and hosted on G2.com.

The only thing i dislike is i cant use Windows Keyboard key inside the remote access, it would be nice, or else give me a another shortcut on remote acces for "RUN". Review collected by and hosted on G2.com.

Datto RMM integrates seamlessly with Autotask and IT Glue, which means our techs can easily move between tickets, automation, remote access, and documentation without losing context. Review collected by and hosted on G2.com.

compared to what we are used in Autotask, Datto RMM's dashboards are disappointing. Review collected by and hosted on G2.com.

Highly customisable with Granlular Control. Review collected by and hosted on G2.com.

Not intuitive and not easy to use because of the many functions and features Review collected by and hosted on G2.com.

The way it integrates with IT Glue and other Kaseya Products Review collected by and hosted on G2.com.

The Agent Browser has issues with multi screen set ups Review collected by and hosted on G2.com.

The scripting and automation are by far the best features Review collected by and hosted on G2.com.

the support could be better, and the documentation is not easy to search when looking for specifics. its easier to find on reddit Review collected by and hosted on G2.com.

Datto RMM is the product being used for the remote monitoring and management. It is very easy to implement and easy to use. The numerous features it offers, best suits to maintain the productivity and deliverables of an organization. Very streamlined integration with the tool with the help of API. The customer support is an added advantage which is available 24x7 even with chat support. We use DRMM daily for our customers. Review collected by and hosted on G2.com.

Nothing to dislike about the product so far since we use for more than 5+ years. Review collected by and hosted on G2.com.

The customization that it allows, and also the dashboard personalization, also the devices and networks nodes management Review collected by and hosted on G2.com.

It oculus be the info that sometimes lacia about agent updates Review collected by and hosted on G2.com.