Datto RMM is a premium product compared that has improved over the last 12-18 months. Compared to other small firm solutions It sometimes lacks a little frustrating but it is up at the top for integration into all the Kaseya Portfolio of products. Review collected by and hosted on G2.com.

The pricing model is still pretty rigid but less so than it used to be. Review collected by and hosted on G2.com.

I like that the patch management in Datto RMM seems more refined than some other RMM suites. The breakdown and organization of the sites and devices is nice. The Comstore is also a nice feature. Review collected by and hosted on G2.com.

Some of the monitors from Comstore don't have easy-to-understand documentation. The documentation will be good to a point, and then when you hit a critical selection it's not explained well. Review collected by and hosted on G2.com.

If I had to choose the best feature the ability to easily automate simple tasks within the RMM. Using the com store we have been able to reduce disk space tickets and similar tickets freeing up engineering time. Review collected by and hosted on G2.com.

I feel the area which needs improvement is the networking monitoring side of things. If you have a client with 2 sites with the same IP range but different hosts you still have to make a new site. Review collected by and hosted on G2.com.

I like the functionality and interface of Datto RMM. The software offers automated processes through jobs or in response to alerts, which is very helpful. Additionally, Datto RMM is quite easy to set up. Review collected by and hosted on G2.com.

Jobs should be able to be protected from deletion. There should be a better distinction between scheduled/regular jobs and one-time jobs or quick jobs. Review collected by and hosted on G2.com.

I like the ability to control the user's mouse and troubleshoot, which makes it easy to fix issues remotely. Datto RMM helps us monitor users' laptops without needing extra tools. It allows us to resolve user issues without having to be on-site and without taking up too much of their time. Review collected by and hosted on G2.com.

It would be helpful to have a 'curtain' feature that you don't need to bother the user. Review collected by and hosted on G2.com.

I like Datto RMM for its reliability and strong remote management capabilities, making it easy to monitor and support devices efficiently. Its automation features save you time, and the centralized dashboard gives you clear visibility into your entire environment. Review collected by and hosted on G2.com.

Certain features lack flexibility, and occasional performance issues or delays can make routine tasks slower than expected. Review collected by and hosted on G2.com.

I like how easy Datto RMM is to use, how it keeps me up to date, and how fast it resolves issues. The initial setup was easy, and I appreciated the team's help and assistance in all aspects when getting us set up with our company. Review collected by and hosted on G2.com.

When working with iOS and Mac laptop devices, it does not fully remove or assist with what's needed. Sometimes certain applications do not work, and it gets backed up. Review collected by and hosted on G2.com.

We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful. Review collected by and hosted on G2.com.

The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need. Review collected by and hosted on G2.com.

Multitenant tool that is very functional for patching, policies, and device monitoring. Review collected by and hosted on G2.com.

No bad experience with the app Review collected by and hosted on G2.com.

I find Datto RMM easy to use, and I'm really accustomed to using it now. It's become an essential tool for accessing our clients' computers and tracking their devices. I also appreciate its capabilities for running quick jobs, monitors, policies, and software management. The initial setup was pretty easy, especially compared to Autotask. Review collected by and hosted on G2.com.

I think the integration with the Mac could be improved. When I use web remote with a Mac, it doesn't show all the screens that are connected to the Mac. Review collected by and hosted on G2.com.