# DATOMS Reviews **Vendor:** Phoenix Robotix Pvt. Ltd. **Category:** [Enterprise Asset Management (EAM) Software](https://www.g2.com/categories/enterprise-asset-management-eam) **Average Rating:** 4.7/5.0 **Total Reviews:** 71 ## About DATOMS DATOMS is a Connected Asset Management Software designed for OEMs, rental companies, and enterprises. It enables the monitoring and management of industrial assets through internet-connected devices and sensors. This software facilitates the tracking of the usage of assets, monitors performance and condition, predicts maintenance needs, and automates work orders. By employing connected asset management, companies can enhance the efficiency and lifespan of their assets, minimize downtime and maintenance expenses, and improve overall operations. ## DATOMS Pros & Cons **What users like:** - Users value the **excellent customer support** provided by DATOMS, ensuring quick resolution and effective service. (31 reviews) - Users love the **ease of use** of DATOMS, making IoT application design and deployment straightforward and efficient. (24 reviews) - Users value the **intuitive low-code interface** of DATOMS, simplifying IoT application development and management. (19 reviews) - Users appreciate the **intuitive, low-code interface** of DATOMS, making IoT application design and deployment easy. (18 reviews) - Users appreciate the **user-friendly interface** of DATOMS, highlighting its smooth dashboard and easy data analysis. (17 reviews) - Helpful (14 reviews) - Remote Monitoring (12 reviews) - Customization (10 reviews) - Monitoring (9 reviews) - Real-time Tracking (9 reviews) **What users dislike:** - Users are frustrated with the **slow performance** of DATOMS, particularly in web page loading and asset linking. (15 reviews) - Users experience **slow speed** with DATOMS, finding data retrieval and website navigation frustratingly sluggish. (13 reviews) - Users experience **technical difficulties** such as slow loading and bugs, but appreciate the support team's efforts for resolution. (13 reviews) - Users experience **technical issues** with bugs and occasional inaccuracies, though support teams are responsive to improvements. (13 reviews) - Users face **data management issues** with accuracy and time-consuming individual uploads, impacting overall efficiency. (7 reviews) - Data Inaccuracy (5 reviews) - Time-Consumption (4 reviews) - Usability Issues (4 reviews) - Limited Customization (3 reviews) - Missing Features (3 reviews) ## DATOMS Reviews ### 1. DATOMS provides good platform for DG set monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jomy G. | Area Manager Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about DATOMS?** Easy to use, good technical support form Datoms, easy to install / configure **What do you dislike about DATOMS?** Remote stsrt / stop to be implemented, also the fault reset option **What problems is DATOMS solving and how is that benefiting you?** We can monitor the status of the DG set remotely, fuel level, load parameters etc **Official Response from asish sahoo:** > Thank you for sharing your experience. We're pleased to hear that our service is benefiting you by providing uninterrupted genset data and quick problem-solving. ### 2. DATOMS, the ideal IOT solutions partner **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen G. | Construction Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about DATOMS?** Ease of Use, Implementation and most responsive customer support and satisfaction **What do you dislike about DATOMS?** They have a dedicated customer service and make prompt follow-ups to customer's needs **What problems is DATOMS solving and how is that benefiting you?** Fuel monitoring system **Official Response from asish sahoo:** > Thank you for your feedback on our ease of use and implementation. We are committed to making our solutions user-friendly and easy to integrate. ### 3. Comprehensive Software usage **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjit B. | Senior Team Member - CPC operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about DATOMS?** The graphical representation of energy parameters and triggers provided for faults **What do you dislike about DATOMS?** Bulk upload of assets is not yet upto mark as data is not properly visualized over the system **What problems is DATOMS solving and how is that benefiting you?** Energy paramter analysis and it helps to plan its maintianence periodically **Official Response from asish sahoo:** > Thank you for sharing what you like best about DATOMS! We appreciate your feedback on the bulk upload of assets and will work to improve the visualization of data in the system. ### 4. prompt response .Staff is supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay M. | Project Engineer -R&D Dept, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about DATOMS?** Timely service and problem solving is quick **What do you dislike about DATOMS?** they are doing there best.No any comments in this. **What problems is DATOMS solving and how is that benefiting you?** We are able to get genset data of actual running without any interruption **Official Response from asish sahoo:** > Thank you for sharing your experience. We're pleased to hear that our service is benefiting you by providing uninterrupted genset data and quick problem-solving. ### 5. Data service **Rating:** 4.0/5.0 stars **Reviewed by:** Shalabh g. | Sr. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** One of best data transmission service for government pollution servers. **What do you dislike about DATOMS?** Nothing in particularly for cloud data service. **What problems is DATOMS solving and how is that benefiting you?** Data transmission and cloud interface for the pollution systems data to ospcb and cpcb servers. **Official Response from asish sahoo:** > It's great to hear that DATOMS is solving data transmission and cloud interface needs for pollution systems, benefiting the OSPCB and CPCB servers. ### 6. One stop solution for Remote Genset Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** kedar m. | Operation Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** THe service as well as product is veru good. **What do you dislike about DATOMS?** Right now i didint find one. But will always want DATOMS to be better from yesterday. **What problems is DATOMS solving and how is that benefiting you?** To manage the cost of operation effectively. **Official Response from asish sahoo:** > We're glad to hear that you are satisfied with our service and product. Thank you for your feedback! ### 7. good quality material and ontime delivry and sevice **Rating:** 5.0/5.0 stars **Reviewed by:** Sibaprasad p. | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** Service support is excellent with good responce **What do you dislike about DATOMS?** as of now nosuch complain.A good service partner to continue for the future requirements. **What problems is DATOMS solving and how is that benefiting you?** as of now no such complain from our side **Official Response from asish sahoo:** > Thank you for the positive feedback! We're glad to hear that you are satisfied with our service support and timely delivery. We look forward to continuing to meet your future requirements. ### 8. Datoms is really great platform for IOT service **Rating:** 5.0/5.0 stars **Reviewed by:** Vydhyabhushana N. | Central technical service support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about DATOMS?** Service support & team responce, Data transmit **What do you dislike about DATOMS?** Web page opening is very slow, expecting bit speed **What problems is DATOMS solving and how is that benefiting you?** Customer notifiations as reuired **Official Response from asish sahoo:** > We're glad to hear that you appreciate our service support and team response, as well as the data transmission. We understand your concern about the web page opening speed and we are constantly working to improve it for a better user experience. ### 9. Datoms IOT device **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** Easy fitment and small size,user friendly **What do you dislike about DATOMS?** Some devices take more time to connect or not showing data. **What problems is DATOMS solving and how is that benefiting you?** Able to cross check the problem when it is reported from site. **Official Response from asish sahoo:** > Thank you for sharing what you like best about DATOMS! We're glad to hear that you find the device easy to fit and user-friendly. ### 10. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** Good service. Promt response. No down time **What do you dislike about DATOMS?** Service is very good , we are very satisfied. Hopping for this type of service in future **What problems is DATOMS solving and how is that benefiting you?** managing IP camera **Official Response from asish sahoo:** > Thank you for your kind words! We are pleased to hear that you are satisfied with our service and have no downtime. We are committed to providing top-notch service and look forward to serving you in the future. ### 11. good product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Sujith K. | service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** easy to install, user freindly, aftermarket support **What do you dislike about DATOMS?** the defiel not compactable with some of the controller like woodward easygen 3000 **What problems is DATOMS solving and how is that benefiting you?** mainataning log **Official Response from asish sahoo:** > We're thrilled to hear that you are satisfied with our product and support. We appreciate your feedback about the compatibility issue and will strive to improve in this area. Thank you for choosing DATOMS! ### 12. Good service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about DATOMS?** We can monitor our instruments remotely. **What do you dislike about DATOMS?** There is a scope of improvement in customised report generation. **What problems is DATOMS solving and how is that benefiting you?** The main benefit is monitoring remotely **Official Response from asish sahoo:** > Thank you for your positive feedback! We're glad to hear that you are able to monitor your instruments remotely with DATOMS. ### 13. Comprehensive Software usage - IOT **Rating:** 4.5/5.0 stars **Reviewed by:** Prajna M. | Team member - CPC operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about DATOMS?** Faults analysis and fuel management system **What do you dislike about DATOMS?** Bulk upload of assets and Alerts utilization over users **What problems is DATOMS solving and how is that benefiting you?** Fuel management issues **Official Response from asish sahoo:** > We're glad to hear that you are benefiting from DATOMS' fault analysis and fuel management system. We appreciate your feedback on the bulk upload of assets and alerts utilization, and we will take this into consideration for future improvements. ### 14. Service review **Rating:** 4.5/5.0 stars **Reviewed by:** Mallik P. | Assistant manager EHS, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** Timely response and attended the issue and resolved. **What do you dislike about DATOMS?** Some times server issue and analyers became offline. **What problems is DATOMS solving and how is that benefiting you?** Data transmitting. **Official Response from asish sahoo:** > Thank you for your feedback. We're pleased to hear that you found our response time satisfactory. We understand the frustration caused by server issues and analyzers going offline, and we are actively working to address these issues to provide a more reliable service for our customers. ### 15. Good Device , User friendly Configuration procedure , Very Good support by backend Team **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak R. | Zonal Technical Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about DATOMS?** Product is good , reliable and user freindly. **What do you dislike about DATOMS?** Some time initial activation take time , frequent engineer visit **What problems is DATOMS solving and how is that benefiting you?** Asset tracking is useful to track the maintenance of equipment , faults assesments etc. **Official Response from asish sahoo:** > We're glad to hear that you find our product reliable and user-friendly. We apologize for any inconvenience caused by the initial activation process and frequent engineer visits. Your feedback is valuable to us and we will work to improve these aspects of our service. ### 16. Datoms personnel are very active for their assigned work and are helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DATOMS?** As a part of best like, i would say as persons are active to their work. Dash board developed are easy to use. **What do you dislike about DATOMS?** No dislike for the team Datoms as, they are very active to their work. **What problems is DATOMS solving and how is that benefiting you?** This is help ful in viewing the monitored valued and easy to take step **Official Response from asish sahoo:** > We're glad to hear that you find our personnel active and helpful. Our easy-to-use dashboard is designed to provide a seamless experience for our users. ### 17. Average **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about DATOMS?** TBH the GUI and how data is exposed to the platform are very promising. **What do you dislike about DATOMS?** expensive hardware, hosting charges and after sales support was not satisfactory. **What problems is DATOMS solving and how is that benefiting you?** remote asset parameter handling and custom reports are the salient features of the Datoms. **Official Response from asish sahoo:** > Thank you for your feedback! We're glad to hear that you find the GUI and data exposure promising. We understand your concerns about the hardware costs, hosting charges, and after sales support. We are constantly working to improve our services and appreciate your input. ### 18. DATOMS is the best platform for providing users up to date real time data. **Rating:** 5.0/5.0 stars **Reviewed by:** aparajitha g. | Software developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about DATOMS?** It makes easy to control IoT devices.It also informs us if any problem has occured.It improves the performance and efficiency of the IoT devices which makes my job easy and time saving.It gives up to date information about performance and current status of machines constantly with no delay. **What do you dislike about DATOMS?** UI can be improved, other than that DATOMS is a good platform for providing real time data. **What problems is DATOMS solving and how is that benefiting you?** It provides me real time data and saved my time. **Official Response from asish sahoo:** > We're glad to hear that you find DATOMS helpful in controlling IoT devices and improving efficiency. We appreciate your feedback on the UI and will take it into consideration for future improvements. ### 19. One of best centralized software **Rating:** 5.0/5.0 stars **Reviewed by:** Jai Prakash Y. | Sr. iOS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about DATOMS?** DATOMS is one of the best companies which provides several enterprise solutions like IOT-based solutions and next-generation remote monitoring for their customers. **What do you dislike about DATOMS?** I like the whole software and its functionality but I want that DATOMS work on the UI part of this software because sometimes users get confused about monitoring the screen. **What problems is DATOMS solving and how is that benefiting you?** DATOMS solves main IOT bases functionalities and also provides monitoring feature for IoT devices on several platforms like Web & Mobile which is good so users can access it easily. ### 20. Just go for it for their IOT infra **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about DATOMS?** Their IOT platform is one of the state of the art implementations **What do you dislike about DATOMS?** Just that the products in itself are not integrated **What problems is DATOMS solving and how is that benefiting you?** Helps with providing the IOT infra required for various day to day task at work ### 21. Not so good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about DATOMS?** DATOMS is a better OEM than MySize and Infarm, though it lacks new technologies that can be implemented when it comes to Internet Of Things. **What do you dislike about DATOMS?** Their customer care is terrific and their after purchase support. **What problems is DATOMS solving and how is that benefiting you?** It helped me to solve a specific IOT problem with the help of their OEM. ## DATOMS Features **Monitoring** - Use - Reliability - Risk **Asset Definition** - Asset Register - Relationships - Costs - Types ** Application Design** - Interface - Templates - Device Workflows - Testing - Hardware Support - Application Deployment **Systems Management** - Device Discovery - System Integration - Remote Access - Workflows - Hardware - Dashboard **Analytics** - Dashboards - Performance - Forecasting **Asset Tracking** - Location - Status - History ** Application Control** - Data Migration - Data Syncronization - Data Security - Integrations - Lifecycle Management - Analytics **IoT Capabilities** - Process Automation - Security - Safety - Environmental Conditions - Resource Optimization - Product Quality - Predictive Maintenance - Analytics **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Asset Performance Management** - Proactive Assistance - Decision Making **Agentic AI - Industrial IoT** - Proactive Assistance **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top DATOMS Alternatives - [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) - 4.6/5.0 (534 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,468 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (670 reviews)