I like having the ability to have all our accounts on one platform with Dash Social. It allows us to switch from account to account easily, especially since we have over 15 accounts, without having to continuously log in and out. This feature is incredibly helpful to our analytics team, who need to have consistent data across platforms. It's great having all platforms our brands are active on within one area. I also found the initial setup of Dash Social to be easy. Review collected by and hosted on G2.com.

I think the AI and social listening tool can be better. For social listening, we'd like to have some sort of tool that would allow us to catch onto viral moments FAST -- and over email. If something is picking up speed that could damage the brand, it would be great to get some sort of alert so that we can jump on it with either customer service or our own team. Review collected by and hosted on G2.com.

I like Dash Social for its capability to consolidate platforms for UGC collection and content calendar management into one application, which makes things more streamlined. The setup was very simple and seamless, making it easy for our team to get started. Our representative support is wonderful; they're always available to help and make us feel valued. I also appreciate that Dash has a lot of features like social listening, UGC collection, reporting, and content organization, which check a lot of boxes for our needs. Review collected by and hosted on G2.com.

Small things really. We've communicated small things in the content calendar process that would really improve our user experience. For example, being able to toggle from one post to another without exiting out the original post you're on. Review collected by and hosted on G2.com.

I really like Dash Social's easy interface—it makes navigating and getting the information I need at a glance so simple. This helps me make decisions in real time, which is crucial for the pace at which social media managers need to work. I also appreciate their great support team. Review collected by and hosted on G2.com.

I find there are some data and reporting limitations depending on what tool in the product I am using. More filters and customizations for what metrics we can see would be helpful. Right now, our biggest blocker is not being able to pull data from collab posts that other creators add us to. The UGC boards only show a designated group of metrics, and they're not the ones that we track in our strategy. It makes the boards useless to us. Review collected by and hosted on G2.com.

I like the messaging tools in Dash Social, especially the ability to see sentiment and reply within the app. I also appreciate the dashboard, which allows me to create reports based on the metrics I'm measuring every week. It's convenient to send these reports out to my team and myself, efficiently automating the process. Dash Social helps me in community management by tracking overall sentiment and ensuring I've seen all incoming messages, keeping me hyper-attuned to what people are talking about in a timely manner. Review collected by and hosted on G2.com.

There are some reporting features that I wish could get a little bit more nuance. I wish I had a little bit more opportunity to really pick some of the metrics that I'm looking to answer. I also wish that our collaborator posts would be pulled in and account for our social content metrics. Review collected by and hosted on G2.com.

I find Dash Social to be intuitive and comprehensive in terms of analytics, which really sets it apart. The platform is ahead of the curve and innovative, and LikeShop is huge for us as it helps us demonstrate more value from organic traffic to our site while understanding community interests. I appreciate the reporting dashboards that simplify scheduling across all channels for the entire team and pull community sentiment with ease. Benchmark reports are especially valuable as they go beyond just platform data, allowing us to compare performance against competitors, which our stakeholders like. Overall, Dash Social significantly reduces our manual workload, and the account management is amazing. Review collected by and hosted on G2.com.

Stats can change which I appreciate is more how a platform shares as opposed to Dash but means we have to be really careful on KPIs - believe this happened on effectiveness rate/engagement rate previously Review collected by and hosted on G2.com.

the reporting is strong and accessible, I like that you can customize dashboards and filter by organic vs. paid. I also like the Boards function and use that a lot for A/b test results, content pillars etc.

Oboarding is helpful and Rory and his team have made themselves available for trainings, onboarding etc, Review collected by and hosted on G2.com.

I don’t think the AI tech is very strong. The chat isn’t very helpful and doesn’t provide robust information.

Also, the AI vision IQ feature is not user-friendly. It doesn’t give me any clear takeaways, and it doesn’t aggregate creative content well.

The platform itself can be tough to use, especially the reporting and dashboard functionality. A lot of it feels very manual and repetitive. It would help to have more templates, or an easier way to customize reports, rather than continuously having to build and add each metric one at a time. The Calendar function is also frustrating; it often resets or changes while I’m working on it. I’d recommend removing the selection tool and instead allowing people to add specific dates directly, or at least optimizing how it works.

With integrations, it’s frustrating that you can’t separate Organic (no $ spend) from Organic-boosted. I want to be able to see pure organic performance and compare it separately, instead of having organic-boosted tied in with it.

also, i find the community management functionality limiting as currently we can only access the DMs and not comments or other. Review collected by and hosted on G2.com.

I use Dash Social for scheduling, reporting, and community management. I find it most helpful for reporting, and my team appreciates it for scheduling. I love using Dash's predictive performance insights and its competitor tool for making informed investments and understanding potential performer’s success. The user experience is reliable, easy to manage, and visually intuitive. Dash Social always provides visual previews across reporting, competitor analysis, social listening, and scheduling, which helps me and my team make quick decisions. The initial setup was super easy, and I love the reps. Review collected by and hosted on G2.com.

I wish the AI insights and comment to DM tools were more intuitive. There are other platforms that are ahead of Dash Social when it comes to these areas. The AI insights could be much more elaborate when identifying visual trends and challenge my thinking more, rather than provide a general summary. Regarding the comment to DM tool, I would like to see the same capabilities of ManyChat when it comes to user tagging and elaborate message flows, built in Dash Social. Review collected by and hosted on G2.com.

I love how Dash Social streamlines the scheduling process and allows me to auto-publish my posts. I appreciate the easy creation of dashboards to review analytics, and the platform-specific metrics like entertainment score are incredibly helpful. The yearly benchmarks and trend reports are super helpful for identifying effective strategies. We love how easy it is to use Dash Social, and that multiple team members can access it. The competitors feature is great for understanding our position against competing brands and finding inspiration. The initial setup was very easy, and our representative was super helpful through the onboarding process. Review collected by and hosted on G2.com.

We are limited on the amount of slides we can add to an Instagram carousel (Dash Social allows 10 while Instagram allows 20). We also can't autopublish multiple slides for stories at once. Both have needed to be done by hand. Review collected by and hosted on G2.com.

Dash Social has very strong listening insights, and like that you can look at data in different ways (numbers, line graphs, bar graphs). Their support team is also very knowledgable and helpful. Review collected by and hosted on G2.com.

There are almost too many places where data is located - ex, Analytics vs Boards vs Campaigns. It was a big learning curve to adjust after switching from Sprout Social. It's also frustrating that creator data doesn't pull in unless they're connected to the platform. All metrics are public, so it would be nice for those to auto populate vs me going back and having to add it all up. We've had some creators who don't want to connect. Review collected by and hosted on G2.com.

How easy it is to speak to someone with issues. How easy the interface is to use when working through. Being able to use the application daily to make tasks easier Review collected by and hosted on G2.com.

it's necessary to have someone to onboard and explain key terms. The pricing could be better as we don't use every single feature Review collected by and hosted on G2.com.