Good detailed logging for debugging any errors.

Logging mechanism has off and on feature.

Good UI for validating the transactions at server.

Review collected by and hosted on G2.com.

Logging files can go bigger and bigger.

there is no autopurging mechanism.

So it has be to turned off once the system is stable.

Installation guide could have been better. Review collected by and hosted on G2.com.

Well defined tool for integration credit card payments with applications Review collected by and hosted on G2.com.

Licensing and related efforts cause dependency on single profile to host multiple integrations Review collected by and hosted on G2.com.

Overall very easy to use. Dating mapping was super simple (anyone can do it, not just the CRM admin) and easy email deployment and scheduling. Review collected by and hosted on G2.com.

Customer Service was a bit slow. They were west coast and we were east coast, so that was a bit difficult. Also, the workflow functionality wasn't as intuitive, even if we set up the flow the way we wanted it still wouldn't work 100% correctly. Caused a bit of frustration. Review collected by and hosted on G2.com.

Software is, for the most part, intuitive and easy to use. Many search options for narrowing down transactions. Review collected by and hosted on G2.com.

Some areas of the software look antiquated, such as receipts. Sometimes invoices are broken into two separate transactions despite being on one invoice Review collected by and hosted on G2.com.

What I like best about Cybersource is the Fraud Score given (the higher the score the more risky the transaction can be fraud) and the fact that you can mark for "review" or "suspect" as this allows us to be in better control with risky orders/customers Review collected by and hosted on G2.com.

I don't like that the transaction information is only saved for 6 months. The period should be longer - 1year or 2 years Review collected by and hosted on G2.com.

I like the ease of navigating through CyberSource. It is very well laid out and the interface is visually appealing. Review collected by and hosted on G2.com.

There isn’t anything that I dislike about CyberSource. Review collected by and hosted on G2.com.

CyberSource provides everything we need at a lower cost than our previous payment manager. Review collected by and hosted on G2.com.

I can't think of a single thing I dislike regarding CyberSource. It's super easy to use. Review collected by and hosted on G2.com.

It is pretty quick and easy to get live help if you need it. Even better, it's really rare that you do need help. The service is highly reliable (as you'd expect from a payment processor). When you need to just talk to someone, they answer quickly, ensure you are authorized to call, and they are generally very knowledgeable. They are also fully able to create issues for the development team if more advanced knowledge or research is required. Review collected by and hosted on G2.com.

The only real issues we've experienced is related to system updates and upgrades. We don't always receive advanced notice. They claim to send emails to certain contacts on the account, but sometimes we don't get them. It is possible it's an issue with our exchange server, possibly blocking emails that contain info with words that are blocked, ie ACH. Review collected by and hosted on G2.com.

it gives you few options on how to locate a transaction either last 4 digit, order number, email address, & etc Review collected by and hosted on G2.com.

I dislike how sometimes the credit doesn't show when you look up the original order. When trying too run a report I wish it doesn't always time out or only let me download a daily report and not weekly. Review collected by and hosted on G2.com.

It is very easy to implement into most existing systems. It is an all in one solution for merchant account, payments, online shopping cart, and professional support. It is well designed and allows payments to be taken online and over the phone. It is setup from the beginning to accept all major credit cards and e-checks. Cybersource provides all of the back end support needed to be successful using their system. They use many anti fraud steps to make sure that the card is owned by the correct person. Review collected by and hosted on G2.com.

If doing large volume of payments either over the phone or online, then the fees can be a little steep. There is a 0.35 cent fee for every transaction. Visa and Mastercards are subject to a 2.39% discount rate, but I think that is about average for most of the payment processing systems. Review collected by and hosted on G2.com.