AS

Abhishek S.

Technology Analyst

Small-Business (50 or fewer emp.)

1/28/2021

"Speedy implementations with cyara"

4.5/5

What do you like best about Cyara Platform?

UI is super friendly and all functionalities are easily accessible.

New features like CX models, crawlers makes it easy for non technical Business Analysts to use cyara as tool.

We even have plan to use cyara as flow design tool in future and thus solving issues related to test cases creation.

Cyara pulse is used to actively monitor health of the voice application.

Support is one of the best from product companies. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

There are still few limitations with campaigns like keeping a call open and then after some interval make another call. Just like jmeter gives us that freedom when we want to test API calls after some time.

Use of data sets can still be improved with the likes of DB like structures. Its still confusing while using datasets in campaigns.

Campaign results don't show few of the important fields and will be implemented in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

Cyara is powerful tool with all the necessary fundamental requirements of IVR testing. If you have possibility to have more ports and need is to test very fast and in multiple languages; then go for it. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

We work in environment where we need to support multiple languages and correctness of those sentences.

Also there is need to run regression tests every 3 days and that is lot of work; when someone tests regression suite it is boring after some time and then we might miss scenarios which may fail in live environments.

Speed is another important issue that we solves using cyara.

Productivity improves as we can run campaign while working on other things and we can schedule campaigns.

There is always need to do load testing with different load parameters and this can be easily done using cyara cruncher. Review collected by and hosted on G2.com.

NK

Naveen K.

MTS-III IT QUALITY ASSURANCE

Enterprise (> 1000 emp.)

2/8/2021

"Cyara is innovating solutions for Omni-Channel experience automation"

4.5/5

What do you like best about Cyara Platform?

Transcription, Pulse Dashboard, Modules in CX Model Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

DataDriven Management - lesser flexibility in modifying the data values, hard to find data set while mapping in a test case;

Common Test validation error notifications not given prior to validation (few common errors like Multi-Step prompt, tag/value missing, tag format or usage issues are not notified upfront before triggering a test case or a campaign. Only after execution, such test cases gets abruptly stopped and takes additional time to fix those gaps. A notification on these errors while user clicks to validate would make the work better. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

Optimization needed in data sets, CX Module, Auto healing of test cases, Prompt Analyzer to point to internal audio files. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

IVR Regression suite validation. Benefit is time saving. And production monitoring/health check of the IVR apps in PROD is one other use case where Cyara is helping. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

3/3/2021

"Easy to get started with limitless potential"

4.5/5

What do you like best about Cyara Platform?

Ability to integrate with CI/CD pipeline though a well documented API has been amazing, but the most beneficial aspect of Cyara is the relationship they form with your business to ensure you're getting the most benefit from the platform. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Ability to associate virtual agent behaviors with specific test cases has been a long outstanding feature. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Automated regression testing of voice user interfaces, including full automated unit testing as part of CI processes, has increased the quality of change while reducing the cost through significantly reduced testing overheads. In particular the newly introduced CX Model features greatly reduces the time to create and maintain a test suite, and the integration opportunities with external tools through the API have also allowed us to automate testing of downstream systems based such as reporting. Review collected by and hosted on G2.com.

LM

Lyndon M.

Senior Manager of Engineering

Small-Business (50 or fewer emp.)

2/23/2021

"Great collaboration tool and we used a lot in NLIVR end to end CX Testing"

5/5

What do you like best about Cyara Platform?

Service and Tool that helps us run our test automation, whether it is adhoc, lnp and planned Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

I think it would be great if we can use the same tool in other channels such as Chat, Async Chat (digital channels) Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

We are continuously providing great customer experience and we have to make sure that we deliver our products on time to compete with the market. Using Cyara it helped us test our voice channel changes on target and reduce our manual testing activities. It basically increased our ROI in terms of testing. Review collected by and hosted on G2.com.

DW

Denise W.

Business Analyst

Small-Business (50 or fewer emp.)

1/26/2021

"Cyara at Assurant"

5/5

What do you like best about Cyara Platform?

Flexibility of application; use of Tags for dynamic responses and the use of Blocks for repetitive steps Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

"Satisfactory" results are sometimes just that - satisfactory. I wish I could choose whether it reattempts cases that pass as satisfactory. I am sometimes satisfied with that result. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

Cyara is robust and powerful, yet easy to learn and use. It will widen and deepen your testing efforts easily. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

More robust testing can be performed using Cyara vs manual testing. We have been able to build comprehensive regression campaigns, robust functionality campaigns that include negative and edge case testing, and more. Certainly has stepped up our testing game! Review collected by and hosted on G2.com.

DK

Douglas K.

Cyara Automation Test Lead at Microsoft

Enterprise (> 1000 emp.)

2/8/2021

"Automated testing including foreign languages"

5/5

What do you like best about Cyara Platform?

Now we can truly test our foreign language flows. Before using Cyara all we could really do was verify that the correct language was playing. We have caught several mistakes that were not caught in the past. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Having to tune an application with PSST values. You have to tell Cyara how much silence is between each prompt, which are the PSST values. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/15/2021

"Cyara review"

5/5

What do you like best about Cyara Platform?

The insight that the platform provides should there be any issues in the customer journey through the IVR. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Adjusting the PSST can be tricky and fiddly sometimes when creating new test cases or amending existing ones. Would be nice to have a feature that automatically calculates the PSST based on the audio duration of each step. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Being able to test the customer journeys before deploying them into the Live environment is a big benefit. Automating test calls that otherwise would have been done manually also saves time and it is convenient to monitor through the summary reports and dashboard. Monitoring in general of the live test cases provides great insight if there are any issues on the platform and helps us be proactive. Review collected by and hosted on G2.com.

MS

Mark S.

Director, Software Engineering

Enterprise (> 1000 emp.)

3/15/2021

"My team has been using Cyara for over a year and feel our testing process has become more efficient."

5/5

What do you like best about Cyara Platform?

Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results. Review collected by and hosted on G2.com.

FB

Fernandez B.

Manager/Projects

Small-Business (50 or fewer emp.)

2/25/2021

"Verizon Wireless"

5/5

What do you like best about Cyara Platform?

The different features within Premium Ports. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view. Review collected by and hosted on G2.com.

PR

Paresh R.

QA Analyst

Small-Business (50 or fewer emp.)

1/29/2021

"Its a great IVR / contact centre automation tool"

4.5/5

What do you like best about Cyara Platform?

Its on Cloud , Simple to use and maintain

No spacial skills required , Support is good. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

More customisation options should be provided in reporting,some simple but usefull functionality should be added.

There are scope to take this tool to more advanced level. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

Go for it..it will definitely save your money and efforts in doing repetative work Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Un attended fully automatic test execution. Reports and alerts on failure. Less manual efforts saving cost and resources. Review collected by and hosted on G2.com.