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Customily Reviews & Product Details

Customily Overview

What is Customily?

Customily helps stores design, sell, and print custom products faster and more effectively than ever before.

Customily Details
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Product Description

Customily helps stores design, sell, and print custom products faster and more effectively than ever before.


Seller Details
Seller
Customily
Year Founded
2018
HQ Location
St Louis, US
Twitter
@makeitcustomily
70 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®

Cecilia R.
CR
Overview Provided by:

Recent Customily Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"It works but is not well thought out, complex and - clunky"
Offers a lot of options for product customization and a decent remove background feature.
SL
Sam L.
0.0 out of 5
"Avoid this company."
The lack of support, honestly give a refund
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Automating file generation with Customily allows us to be profitable"
My team and I love how extensive the features of Customily are and how easy it is to use once you get a grip on it. The learning curve is there, bu...
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16 Customily Reviews

4.0 out of 5
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16 Customily Reviews
4.0 out of 5
16 Customily Reviews
4.0 out of 5
G2 reviews are authentic and verified.
Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Customily?

Offers a lot of options for product customization and a decent remove background feature. Review collected by and hosted on G2.com.

What do you dislike about Customily?

It's clunky and complex - it took me two months to set up (with their support) and I did not arrive at the intended result. It also loads slow on the product page compared to other customizers. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

Offers product customization and it is affordable at $50/month and a flat fee per transaction. Review collected by and hosted on G2.com.

Verified User in Retail
ER
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Customily?

My team and I love how extensive the features of Customily are and how easy it is to use once you get a grip on it. The learning curve is there, but it is not very steep. There is also an option for custom CSS and file renaming which is extremely useful. Using Customily allows us to automaticaly generate production files and print them in-house with little to no manual work. I also love that they allow manual file generation and other platforms where we will launch soon. Review collected by and hosted on G2.com.

What do you dislike about Customily?

Their pricing model is ok if you have one store but if you have multiple stores, each localised in its own language, the price for all licenses is very steep. That is why we use Customily only on multi-store setups which are a pain to setup. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

Automatic production file generation and showing customers the preview. Review collected by and hosted on G2.com.

SL
Director
More Options
Validated Reviewer
Review source: Organic
What do you like best about Customily?

The lack of support, honestly give a refund Review collected by and hosted on G2.com.

What do you dislike about Customily?

Does not issue a refund, after 2 months back and forth "we have note received your refund request" but they don't have an option on their account page. But then they tell you to when you email them. Meanwhile you are getting charged $500 USD for unusable software. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

No solving of the refund I require. $2300 AUD and counting, am I going to get my money back?

Doubtful.

Avoid this company at all costs. Review collected by and hosted on G2.com.

Kenji P.
KP
Digital Account Strategist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

I liked how the software seamless integrated with POD suppliers so that I could manage all my communications and interactions in one place. You can show customers exactly what they will receive. Review collected by and hosted on G2.com.

What do you dislike about Customily?

I disliked the UI, because I thought that it was a bit confusing at first but I got the hang of it after awhile. The tutorial was very confusing and didn't explain properly how to use the basic functions. The software could use more clip-art options and more graphic design tools. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

It is helping by allowing customers to see exactly what their product will look like before ordering so that customers will be more reassured and willing to make a purchase, knowing that their product will turn out how they want. It is a one stop shop for all the needs of custom products business. Review collected by and hosted on G2.com.

Alexis L.
AL
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

Customization is easy to do with beautiful designs. I like that it integrates with Shopify, WooCommerce, and has a powerful design studio. There are many similar software on the market, but Customily is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Customily?

I would like the website to be multi-language and support dark mode. However, Customily works very well with all the features it has. Multi-language support would be ideal for the Spanish-speaking market. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

With Customily I save a lot of time and get a very high quality result. The integration with WooCommerce and Etsy makes it unique and productive to scale my sales. Review collected by and hosted on G2.com.

Roberta A.
RA
VP of Product Development and Production
More Options
Validated Reviewer
Review source: Organic
What do you like best about Customily?

The Customer Service is absolutely AMAZING !!!

Jose Rodriguez ( Account Manager) is so incredibly knowledgeable and helpful in our process of setting up wonderfully complicated customizable designs for our company. We know we can grow this portion of our business quickly with his assistance..... I CAN NOT SAY ENOUGH ABOUT HOW FABULOUS THIS PRODUCT and JOSE RODRIQUEZ IS !!!

Thank you, Jose, for everything !!!!!!! Review collected by and hosted on G2.com.

What do you dislike about Customily?

A few glitches when setting up new designs but can be worked out Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

Our Customers are always looking for new products and ways to express themselves .. Customily is the perfect fit . Review collected by and hosted on G2.com.

D R.
DR
B
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

What I find this apps to be the most valuable thing is that it is really user friendly, even if you have never worked with a similar app, this one allows you to use all its functions without having the knowledge. Review collected by and hosted on G2.com.

What do you dislike about Customily?

So far I just believe it should have a little more tools, since the ones that are integrated are a little bit too basic. So far it has worked great, but a fer other tools would be great as well. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

Its helping me create and design different images for the products im selling, it also shortens the time I need to spend on creating designs. so that is the most valuable thing. Review collected by and hosted on G2.com.

Kristie D.
KD
Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

Easy to edit and design a product makes its it super easy to create and personalize a design when you a printing a product. It also creates a great and easy to understand mock up to customers Review collected by and hosted on G2.com.

What do you dislike about Customily?

it can be a hard to make sure it is 100% what I like but I can be picky and it is a little hard is you do not having an understanding of design but it is perfect for designers Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

It makes it so nice to have customers personalize in text or design makes it easy to follow and provides preview to the customers ideal for anyone who wants to personalize Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

Easy to use, beautiful interface, and has more features than its competitors Review collected by and hosted on G2.com.

What do you dislike about Customily?

There are some features that other competitors have that customily doesn't have, but overall customily is most feature packed. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

I honestly think the biggest reason to use Customily is the support. It's a cakewalk setting your listings, making your templates, etc. Suzan has been extremely helpful and supportive, and for this reason alone I believe that everyone should give Customily a shot, for any type of customization product. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customily?

Intuitive / catchy product options has really created for more customer engagement. It helps save time with design and getting products out there, faster. Review collected by and hosted on G2.com.

What do you dislike about Customily?

There are a lot of options, which can be good, but sometimes can be overwhelming when you are trying to select. Review collected by and hosted on G2.com.

What problems is Customily solving and how is that benefiting you?

Everything is all in one place in the portal! Review collected by and hosted on G2.com.