Top Rated CustomerSuccessBox Alternatives
After about six months of signing with CSB, we are still trying to figure out the multiple functions and features of the platform. CSB has the vision and understanding for CX deliverables. Review collected by and hosted on G2.com.
The variety of features is the best for CSB but has a downside as the explanations of configuring this self-help platform lack enough instructions and demos. Some basic training materials were still under construction, and most articles had outdated information.
Getting support responses is not prompt, and no option to call for help. Review collected by and hosted on G2.com.
Video Reviews
User friendly. Multiple customised dashboards available.
133 out of 134 Total Reviews for CustomerSuccessBox
Overall Review Sentiment for CustomerSuccessBox
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The product's direct call option is a helpful way to connect with customers without switching apps. It also records the call so tracking past conversations become super easy. Review collected by and hosted on G2.com.
There are a few glitches in email logging that can be worked upon for better reports. Right now, though the emails are synced but it doesn't reflect in the activity report. Review collected by and hosted on G2.com.
I can now easily manage all my assigned tasks and also keep an eye on the summary with the client. Integration with the calendar is also one of the best things to manage call logs. The activity of the client is also measured like health. Review collected by and hosted on G2.com.
Nothing as such for now. The tool is quite good and training is provided full fledge however takes a bit of time to get into the process but is manageable. So far no major issue. Review collected by and hosted on G2.com.
One of the best things about CS Box is the amount of data collection points that they have in their platform. Really makes it easy for CSMs to get capture and note information about client acocunts. Review collected by and hosted on G2.com.
In terms of UI the software can be made a bit better. Takes quite a lot of time and effort to understand how the dashboard works. Review collected by and hosted on G2.com.
The notification based on account usage and alerts to take action Review collected by and hosted on G2.com.
User interface can be improved and page content representation Review collected by and hosted on G2.com.
CSB is the best tool for CS metrics and performance.
Highly recommended!! Review collected by and hosted on G2.com.
Nothing everything is good. It doesn't have any bugs or issues. Review collected by and hosted on G2.com.
I like the UI and the speed of the software. And, the Customer Support team is super energetic and amazing TAT. Review collected by and hosted on G2.com.
Need to explore the platform more, since feels like a gap in the features and capability understanding. Review collected by and hosted on G2.com.
New Features are always welcome for any user, great to see CSB comes with strong and valuable features.
Recent features like AI Retention could be a very useful.
Option of tagging different team members in updates are commendable.
For a product Like CS Box - The user Interface is crucial, & I must say CSBox has an excellent User Interface.
CSBox runs smoothly.
Different Attributes at tips to ease the work.
All Account at one page and could easily get important insight for particular Account.
Everyone at same page due to the same attributes. Review collected by and hosted on G2.com.
When we do email to clients, we have to keep our internal team as well in cc.
Their email id should come in cc automatically when we type the initials as like Gmail
Currently, every time to add any internal email id, I need to copy every time from Gmail & then have to paste in CSBox .
More graphical representation can be there for different attributes like Pie Chart for Good, Average & Poor Client. Review collected by and hosted on G2.com.
It's a tool which helps you keep a check on your account's health, it's information all in one place.
- Updating multi-platform information in a single platform
- Seamless integration with different tools
- Makes reporting much easier Review collected by and hosted on G2.com.
Nothing, in particular, is all good for now! Review collected by and hosted on G2.com.
I have liked the Auto task generation process in the Customer success box, It reminds me to take a continuous follow-up.
The software also inculcates the Customer relationship health, Which defines our focus area and helps us in taking the right decision.
The software also identifies the Product adoption health based on certain parameters
Best tool for logs/notes- This is a good note-keeping tool Review collected by and hosted on G2.com.
Nothing as such except small technical challenges sometimes, very rare. Show the timeline as well with a log report, Like when does the task created and at what time it has been completed. Review collected by and hosted on G2.com.
