--- title: Customers.ai Reviews meta_title: 'Customers.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 429 reviews by the users' company size, role or industry to find out how Customers.ai works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 429 scale: '5' date_modified: '2026-07-17' parent_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # Customers.ai Reviews **Vendor:** Customers.ai **Category:** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) **Average Rating:** 4.8/5.0 **Total Reviews:** 429 ## About Customers.ai Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. ## Customers.ai Pros & Cons **What users like:** - Users love the **ease of collaboration** in Customers.ai, effectively enhancing sales and marketing synergy through insightful data. (98 reviews) - Users find Customers.ai to be **incredibly helpful** for sales and marketing collaboration, enhancing lead targeting and efficiency. (88 reviews) - Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and effective team training. (82 reviews) - Users appreciate the **lead generation capabilities** of Customers.ai, enhancing their understanding of customer journeys and engagement. (73 reviews) - Users praise the **responsive customer service** of Customers.ai, which enhances their experience and support. (66 reviews) - Users praise the **automation benefits** of Customers.ai, streamlining audience building and lead capturing effectively. (61 reviews) - Efficiency (60 reviews) - Simple (54 reviews) - Easy Setup (52 reviews) - Data Accuracy (51 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring time and support to fully grasp the platform's features. (12 reviews) - Users find the **learning difficulty** challenging, especially with setup and understanding new features integration. (10 reviews) - Users report **poor customer support** when resolving issues, impacting their overall experience with Customers.ai. (10 reviews) - Users find the **steep learning curve** challenging, requiring time to fully understand and integrate the system. (9 reviews) - Users express concern over the **high costs** of Customers.ai, citing inflating pricing for underperforming services. (8 reviews) - Expensive (8 reviews) - Limited Customization (7 reviews) - Slow Loading (7 reviews) - Slow Performance (7 reviews) - Users find the **complex interface** challenging at first, but support can help ease the learning process. (6 reviews) ## Customers.ai Reviews ### 1. Customers.ai is Invaluable Marketing Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Strategic Digital Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Customers.ai?** Customers.ai is able to easily extract lead information in a way I did not know possible. It is easy to use, has incredible email open rates and is just so easy to get on the site and use. However, the best part is the account manager Yonan. He has been extremely helpful and always is on top of his stuff. We are lucky to have him! **What do you dislike about Customers.ai?** I wish the emails could be built out a little better, or that that was at least an option. Something like Mailchimp if we wanted to use it that way and add buttons and all manor of other things like that. **What problems is Customers.ai solving and how is that benefiting you?** Being able to contact leads that come to our site is absolutely invaluable for any marketer. If you are paying to bring leads to your site, you need to have Customers.ai... IT IS A MUST! ### 2. Impressive Marketing Platform with Great Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Customers.ai?** Customers.ai is one of the most impressive marketing platforms we’ve worked with. The technology itself is great but what really makes it stand out is the customer support team. From the start, they’ve been hands-on and incredibly helpful. They really take the time to understand what you’re trying to achieve and offer real strategies to help you get there. It’s rare to find a team this invested in your success. They’re quick to respond, know the platform inside and out, and genuinely seem to care about how you’re using it. There is a huge focus on ROI and whether it’s helping with ad strategies or walking you through the more advanced features like visitor ID and Klaviyo integrations, they’ve made the experience super easy. You can tell the company puts a lot of effort into building a strong support system. It's refreshing to see. **What do you dislike about Customers.ai?** I don’t have any big complaints but it would be nice to see a bit more customization for ROI reporting. **What problems is Customers.ai solving and how is that benefiting you?** The team always had a tough time making the most of the leads we were getting to the website. Now that we get actual contact data, it's a lot easier. As someone who doesn't always deal in marketing, I am personally so impressed with the capabilities of this tool. I actually had no idea something like this existed until we started using Customers.ai. I also want to say that the sales and customer support teams have both awesome. They didn’t just onboard us and then leave us to the wolves. Whether it’s answering questions or giving tips on how to use features like Signal or setting up Klaviyo flows, they’ve been super helpful. The platform is great (really easy to use btw!) but the team behind it really makes it A+. ### 3. Easy to use visitor ID tech - a must have for sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Customers.ai?** I like that Customers.ai has made it a lot easier for our sales and marketing teams to work together on leads and prospecting. The customer journey data and intelligence tools are really helpful for figuring out who we should focus on and how to approach them. What I like best is that instead of just handing over random leads, marketing can now provide us with real data on which prospects are genuinely interested and where they are in the process. I'll add that it’s also very easy to use. The platform is simple to navigate and the information is clear. We don’t waste time trying to figure out what everything means or get stuck in endless reporting loops. Everything has been really smooth. **What do you dislike about Customers.ai?** I wish there was an option to set up custom dashboards for individual users. It would make tracking specific metrics even easier. **What problems is Customers.ai solving and how is that benefiting you?** One of the biggest challenges we had before was knowing how to start conversations with prospects. Were they interested? Were they just browsing? Were they even the right people? The visitor identification feature combined with the contact enrichment / customer journey piece has helped us better tailor our outreach and focus on the people who can actually make decisions. It’s also been especially helpful in guiding sales conversations. The customer data shows us how prospects are interacting with content, which gives us a better idea of their needs. That’s made it easier to build the right relationships and get our foot in the door with the right people. It’s simple, it works, and I can say with certainty that it’s made our sales efforts much more efficient. ### 4. Highly recommend Customers.ai - great for sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Sal M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Customers.ai?** The tool streamlines the process of capturing both new and returning leads. While identifying new prospects is valuable, it’s been particularly exciting to track visitors who return to the site. This return visitor feature has significantly enhanced our outbound email campaigns by targeting individuals already familiar with our brand. As a result, our sales figures have consistently improved. **What do you dislike about Customers.ai?** We've had nothing but a good experience with Customers.ai and love it so far. **What problems is Customers.ai solving and how is that benefiting you?** The platform has undoubtedly enhanced our sales outreach efforts. It allows us to prioritize high-potential leads who have already expressed interest rather than targeting those less familiar with our brand. This has boosted efficiency, increased sales, and delivered impressive results overall. We’re extremely satisfied and would highly recommend Customers.ai to others. ### 5. Great ad targeting capabilities for Facebook and Google **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Customers.ai?** When I worked at an agency, Customers.ai was one of the tools that made a big impact, so when I started running my own business, I knew it had to be part of my tool set. The visitor identification feature is great, but for me, the real value has been in the ad audience tools. We’re really careful with our ad budgets and Customers.ai has made it much, much easier to get specific with our targeting. Here's an example - we’ve been running ads tied to very niche conventions and have been able to capture visitors who came to the site from our booth or other event marketing efforts. From there, we’ve been able to build super-focused ad audiences and create lookalike audiences based on those audiences to reach similar groups. The fact that it integrates directly with both Meta and Google is also a big benefit and huge time saver. No downloading lists, no manual uploads, no privacy concerns. Everything connects and it is really easy to use. **What do you dislike about Customers.ai?** I would like to see the dashboard include some more robust Facebook reporting. Right now, it’s mostly focused on audiences and it would be great to see deeper campaign performance metrics directly in the platform. **What problems is Customers.ai solving and how is that benefiting you?** One of the biggest challenges we’ve had is making sure we’re not wasting money on ads. I like this tool because we’re able to pinpoint exactly who we want to target. Our ads have been way more cost-effective and efficient and I feel strongly Customers.ai has helped us get more out of every dollar we spend. We've definitely seen our ROAS improve since we started using this. Ads are our focus right now so we’re not yet using the email capture product but it’s definitely on our radar for Q1. Hailey, our customer support rep, has been walking us through some of the features and the customer intelligence data looks really impressive. Will definitely help as we continue to build out our marketing channels. It’s clear this is a tool that can do even more than what we’re currently using it for, and I’m excited to start testing the email side of things soon. So far, it’s been a great experience all around. ### 6. The visitor identification capabilities have been unreal!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Customers.ai?** The visitor identification component is by far my favorite part and one of the most useful features. I like that we can identify both new and existing customers and follow their journeys across the site. It helps me to get a better sense of what pages people are visiting, how often they’re coming back, and how they’re responding to our content and overall website. The analytics and reporting capabilities are also helpful in terms of seeing who we are capturing and if they are generating revenue. It's super easy to use. Also, from what I understand, it’s been useful across departments (not just my own). The marketing team is psyched about the lead intelligence info and the ability to create accurate customer profiles has been a big win for lead quality and targeting efforts. **What do you dislike about Customers.ai?** It would be helpful to have more customization options for separating data or reports by team. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai is helping us track and understand visitor activity across our website. The data is accurate and the customer intelligence component gives our teams a much clearer picture of how people are actually using our site (plus we can see where we can make improvements). I'd also add the lead capture feature has been great for finding leads and determining what is resonating with customers. Overall, there are a ton of benefits here and in terms of ROI, it's already paid for itself. Highly recommend! ### 7. Customer support team is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Customers.ai?** I really appreciate that when you sign up and get the service running that there is proactive action on their end to make sure that you're successful. Regular follow ups, support with integration on advertising channels etc. Hailey has been our rep and she has far exceeded our expectations. **What do you dislike about Customers.ai?** My only complaint early on is that there were several leads that followed up with us on our e-mail marketing that had no idea who we were and were annoyed that they were getting e-mails from us. That has since improved. **What problems is Customers.ai solving and how is that benefiting you?** They are helping us get our ads in front of the most relevant audience. ### 8. Great support, valuable data **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Customers.ai?** We've experienced a very high level of customer support. The customers.ai team will jump in and help with just about anything. They're also knowledgeable about lead gen strategy and are a huge help in leveraging more advanced features to maximize the investment. We use it with a variety of industries to build email lists, identify potential new audiences, and to enrich existing data **What do you dislike about Customers.ai?** The interface continues to improve. When we first started they were creating knowledge base assets so there wasn't enough documentation. Both have improved significantly over the last several months **What problems is Customers.ai solving and how is that benefiting you?** It helps us counter the counter the ongoing degradation of quality conversion data coming from various ad platforms which allows us to make smarter decisions, deliver higher ROI to clients. ### 9. Excellent visitor tracking features **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Co-Founder and Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Customers.ai?** Customers.ai has a ton of useful features for tracking and understanding who’s visiting your site. It's kind of amazing. The data is detailed and easy to access, and the platform itself is really user-friendly. You don’t have to dig around or spend hours learning it. It's easy to use and the insights are great. **What do you dislike about Customers.ai?** When new features roll out, they need more in-depth tutorials. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai gives clear insights into who’s interested and what they’re doing on the site. You get real user intel. It’s very helpful for spotting the right opportunities and just gives you solid info without a lot of extra hassle. It’s simple but super effective. It's not hard to set up. It's useful right away. ### 10. I just wanted a Messenger marketing platform, but this is so much more! **Rating:** 4.5/5.0 stars **Reviewed by:** Joei C. | Director of Content, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Customers.ai?** When I first looked at Customers.ai, I was looking for something to level up my Messenger marketing campaigns. But what I got went beyond Messenger due to the power of its OmniChat feature. It lets you have chat automation for all the major chat platforms out there and integrates them all in one consolidated inbox, which helps greatly with juggling everything in one place. All the other features for lead generation and drip campaigns, powered by advanced chat automation, are made even better by OmniChat. I never expected it to be this powerful, and it even automates SMS. **What do you dislike about Customers.ai?** Every now and then, Customers.ai gets changes that may make the interface a bit different. If you don’t see those updates coming, they may take you out of your usual way of doing things. Other than that, I have no complaints. **Recommendations to others considering Customers.ai:** MobileMonkey is the one chat marketing tool you should use for your business. Considering its wide array of features, it costs next to nothing. **What problems is Customers.ai solving and how is that benefiting you?** We only wanted to enhance our Messenger marketing, and Customers.ai did that very well. But we then saw it could power marketing for other major chat platforms and SMS as well, we had to expand our horizons. Not only did it let us do more, but it also made us want to do even more than that. ### 11. Streamlined data collection and analysis, lowering acquisition costs and valuable customer insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake s. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Customers.ai?** Customers.ai has impressed me with its exceptional ease of use and intuitive access, making it simple to integrate into daily workflows without unnecessary complexities. The platform delivers highly valuable data insights, empowering users to make data-driven decisions and improve operational outcomes. I appreciate how seamlessly it aggregates and presents relevant information, saving both time and effort. Additionally, the overall user experience is top-notch, with smooth navigation and thoughtfully designed features that enhance efficiency. It’s clear that Customers.ai prioritizes user satisfaction, making it a reliable tool for both beginners and advanced users. **What do you dislike about Customers.ai?** Not much to say about dislikes. Wish they brought the chat bot back **What problems is Customers.ai solving and how is that benefiting you?** Allowing us to get to the customer faster in a streamlined and consistent way. ### 12. Good Instagram Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashokkumar K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Customers.ai?** Ease of setup. Just plain easy!, Real-time support via IG automation and auto DM makes it easy for our business to handle all inquiries. Scheduled text messaging using the sms automation feature was a huge feature for us. **What do you dislike about Customers.ai?** When I first learned about Customers.ai, I was very intimidated that I had to delay using it for a week. But I was very very very surprised when I finally started setting it up! It was very easy! I am now laughing at myself for being intimidated! **What problems is Customers.ai solving and how is that benefiting you?** Real-time support to our customers via DMs, comments or by text message! Such convenient tools for all businesses! Improved our customer engagement ever since we deployed the bots ### 13. Standout Tool for Driving Sales with Smart Lead Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Customers.ai?** Customers.ai is a standout tool for sales teams. The visitor identification technology is precise and makes it easy to see exactly who’s interacting with your site. The platform excels in lead capture, providing accurate customer data and high lead quality that you can immediately act on. With built-in email automation and CRM integrations, it really does simplify workflows and keep everything organized - which we need! I like all of the AI-powered features, like behavioral targeting and audience segmentation which have helped refine our targeting and ensure leads are nurtured through the funnel effectively. I will say the email capture capabilities are particularly impressive for targeted emails. The advanced segmentation options and detailed demographics reporting make it easier to focus on the right audience. It’s intuitive, easy to set up, and designed to make sales conversion as efficient as possible. What’s also great is how it brings together analytics, lead validation, and performance tracking into one place, saving a lot of time for the team. **What do you dislike about Customers.ai?** There’s currently no direct integration with HubSpot (we use Zapier) but my rep mentioned that it’s already in the works and launching soon (it might even be this week). Excited to see how that will make things even smoother for managing leads and data. **What problems is Customers.ai solving and how is that benefiting you?** It's genuinely changing the way sales teams do lead generation and lead development. By using lead intelligence and customer data, you can prioritize leads based on lead scoring and lead enrichment. The retargeting and remarketing capabilities allow us to re-engage prospects across channels with ease. It’s also great for workflow management, helping us streamline processes and stay on top of high-priority opportunities. As I noted previously, the platform’s ability to track the customer journey and gather customer intelligence provides invaluable insights for the team to create more targeted emails. The accuracy of the data match has also been impressive. Overall, we are really happy with how the tool combines lead generation, intelligence, and analysis in a way that makes it a must-have for improving sales conversions. ### 14. Way better audience targeting than Facebook pixel! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Customers.ai?** The visitor identification feature combined with Facebook retargeting has been incredible. Being able to track who’s visiting our site and send that data directly to Facebook has completely changed how we run campaigns. Implementing CAPI was straightforward and within a month we saw a noticeable improvement in our EMQ scores. The data we’re working with now is more accurate, we are reaching the right people, and it's really easy to use. **What do you dislike about Customers.ai?** I don't have any dislikes. Everything works great and we love how easy it integrates with Facebook. **What problems is Customers.ai solving and how is that benefiting you?** Facebook targeting has been really bad the past few years, to the point we almost stopped doing retargeting. With Customers.ai, it's back! By identifying our site visitors and using them in our Facebook campaigns, we’ve been able to focus on people who are actually interested in what we’re offering. The improvement in campaign performance has been remarkable (ROAS is up 25%!) and it’s been a massive help in making our retargeting efforts more effective. ### 15. Excellent Support and Results with Customers.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Ania S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Customers.ai?** Working with Customers.ai has been fantastic, and Hailey, our dedicated rep, has made all the difference. She’s been instrumental in helping us set up and optimize our email retargeting campaigns, as well as ensuring seamless integration with Facebook and Google. I appreciate the regular check-ins Hailey schedules, which help keep us on track and make sure we're maximizing the platform’s features. Her proactive approach and expertise have given us confidence in our campaigns and allowed us to get real value out of our integration with Customers.ai.ing, **What do you dislike about Customers.ai?** The only thing I dislike is having to answer this question with a minimum of 40 characters, because I wanted to write 'nothing'! **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai is helping us convert the large percentage of annonymous traffic that visits our site on a daily basis. ### 16. Overall just great! From Products to Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jia W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Customers.ai?** Their technology and all the various ways to capture leads and nurture them. Easy to integrate into our system and very easy to use. Our Customer service manager (Olivia) is the best! **What do you dislike about Customers.ai?** None tbh, I wish we can use more of their functions **What problems is Customers.ai solving and how is that benefiting you?** Automations for DMs that help us scale our customer engagement. Lead captures through their web scrapes ### 17. Extremely accurate and actionable for lead capture and web visitor identification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Customers.ai?** The lead and email capture is incredibly accurate, which helps our team take action on website visitors. Having tried other tools that didn't live up to expectations, it’s even more impressive to see the capture and match rates. It’s rare to find a platform that pulls in data this cleanly and consistently. On top of that, it’s very easy to use and the interface is intuitive enough that all team members can start using it right away. The impact is immediate. **What do you dislike about Customers.ai?** Can't think of anything so far it's been great for us **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai helps find leads faster and gives our sales team more confidence in the data they’re using. The accuracy of the matches means you’re working with high-quality contacts and not wasting time chasing the wrong people, so we don't have to guess anymore. We are able to convert leads that would have bounced otherwise. With better visibility into who's coming to our site, it’s a tool that just makes the whole sales process smoother and more effective. ### 18. Excellent for Capturing the Data Google Used to Provide **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** The visitor data Customers.ai provides is incredible. It feels like getting back the kind of information Google and other analytics tools used to give us (but you get more data that's better). You can see exactly who’s visiting, what pages they’re interacting with, how long they stay, how often they return, etc. It's nice to have user-level data again and it's easy to use and easy to figure out. **What do you dislike about Customers.ai?** The new demographics feature is great and I hope they add more filtering options in the future. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai brings back the detailed visitor insights that you need to understand your audience. I remember I used to be able to dig into GA and see a whole customer journey...now not so much. This gives me that data and instead of relying on general trends, I get specific information and real email data that I can use for our marketing. It's truly an incredibly valuable tool. ### 19. Great Tool for Growing B2B Audiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** Customers.ai does a great job of capturing emails and identifying website visitors which is incredibly valuable to us. The data it pulls is accurate and can be synced to our CRM and other retargeting tools easily. What I really like is that it works just very well for B2B but it also captures individuals (B2C) since you get both personal and business contact information. It doesn’t take much time to get everything set up and the dashboard has come a long way over the past year - the new analytics and filtering options are very helpful. **What do you dislike about Customers.ai?** The platform keeps evolving so I need to adjust to change but this also means the team is working to make it even better. I do not have any major dislikes. **What problems is Customers.ai solving and how is that benefiting you?** It’s helping turn site visitors into actual leads which is a big deal for us since we're looking to grow our contact/lead lists. The email capture works really well and the info you get is detailed enough to help plan outreach. It’s also nice to see how reliable the platform is and how easy the support team is to work with. With the data it provides (names, emails, customer journeys, opened emails, etc.), it’s easy for us to focus on people who are genuinely interested and qualified. Overall, it makes both lead generation and ecommerce more efficient. ### 20. Automated tool for anonymous visitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Jess J. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Customers.ai?** Customers AI is an amazing automated tool for anonymous visitors. **What do you dislike about Customers.ai?** The server speed is slow, and there is Limited customization of email templates and features to edit. **What problems is Customers.ai solving and how is that benefiting you?** Automation flows in the same platform. ### 21. Perfect Partner for Klaviyo – We're Catching More Visitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Customers.ai?** Customers.ai has been a fantastic addition to our Klaviyo setup. The team worked with us to build out flows that fit our strategy perfectly, and we’re already seeing solid revenue growth from them. The return visitor piece is pretty unbelievable. It’s straightforward to use, and the results speak for themselves. **What do you dislike about Customers.ai?** I can't say I have any true dislikes. I can see if you aren't familiar with Klaviyo it could be a little tricky but the team is helpful with setup and optimization. **What problems is Customers.ai solving and how is that benefiting you?** We were missing opportunities to engage site visitors, especially since Klaviyo cookies stop tracking after 7 days. With Customers.ai, we can capture new and return visitors and nurture them through Klaviyo. The flows we’ve set up are spot-on, and they’re helping us get sales much faster. True story - in 30 days we have seen almost $60k from just return visitors. They even featured us on their social accounts! ### 22. Perfect for growing email lists **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne N. | Costume Coordinator & Adtl 2nd ACD, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Customers.ai?** It feels like the big tech companies keep changing the rules on us! Email is starting to feel like it’s impossible and paid ads are getting harder. It’s frustrating. I used to reach out to customers and grow my email lists through Facebook and Google ads...but…I think we know where this is going. Cue Customers.ai – it's legit a game-changer! This platform is giving me a way to sort of sidestep the restrictions imposed by the tech companies. What I like best about Customers.ai is I can segment my audiences, create personalized experiences, and I am now growing both my email lists and the lists for my Facebook and Google remarketing campaigns. The platform is pretty user-friendly and they are consistently making updates. So far, my experience with Customers.ai has been great. **What do you dislike about Customers.ai?** A bit more budget-friendliness for smaller businesses like mine would be nice - but I did see the price was changing so that should help! **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai isn't just smoothing out the wrinkles in our strategy; it's genuinely helping us grow our audience, amping up our Facebook results, and helping us navigate the ever-changing rules from Google, Yahoo, Apple, etc. When someone visits our site, we capture their email – no typing required - and boom, they are integrated into our audiences. ### 23. It has been positive thus far. **Rating:** 4.5/5.0 stars **Reviewed by:** Kara B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Customers.ai?** My rep goes above and betond to help us understand how this works and is helpful beyond that making recommendations on how to use the data. **What do you dislike about Customers.ai?** I am a newb. So if there wasn’t someone on the inside coaching us i am sure I would be lost and likely give up. **What problems is Customers.ai solving and how is that benefiting you?** We are collecting new people to market to. ### 24. Unlike any visitor ID tool I’ve seen before **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Senior Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Customers.ai?** The tech behind Customers.ai is impressive. I’ve been testing it for a few months now and it’s unlike anything I’ve seen before. We actually tried building something similar in the past but it didn’t come close to this. Customers.ai is leaps and bounds ahead in terms of accuracy, functionality, and ease of use. **What do you dislike about Customers.ai?** Nothing so far but again, it's only been a few months. **What problems is Customers.ai solving and how is that benefiting you?** It’s solved so many challenges we had with tracking and identifying visitors. The platform just works and the insights it provides are far beyond anything we’ve managed to put together on our own. It’s reliable, well-designed, and does a good job. ### 25. Great for finding new emails and growing your email list fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan D. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Customers.ai?** Great for picking up new emails and growing your list fast. It captures website visitors and the data it pulls in has been pretty accurate. I like that the setup is easy, the support team knows what they are talking about, and you start seeing emails on day one. Overall, it’s a straightforward tool with a ton of features all geared toward making you more money. **What do you dislike about Customers.ai?** There's nothing I'd change. Any issues we've run into, our account rep has stepped in to help. **What problems is Customers.ai solving and how is that benefiting you?** It is now way easier to get leads from your website. It pulls in new emails consistently so you’re always adding fresh contacts to your list. Our account manager has also been great in working with us to ensure we are capturing the best leads and not wasting money which has been a big help in generating ROI. ### 26. More Emails and More Prospects! **Rating:** 5.0/5.0 stars **Reviewed by:** Varya N. | Conversation Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Customers.ai?** I thought it was really easy to get up and running and the visitor id / lead capture features have made a big difference in our outreach strategy. I’ve seen a real increase in our sales from retargeting website visitors. Also, the support team has been incredible—Olivia has been especially helpful every step of the way! **What do you dislike about Customers.ai?** There are no major dislikes. Works with our tech stack and has been showing ROI. **What problems is Customers.ai solving and how is that benefiting you?** I was losing a lot of potential leads from people who visited our site but didn’t convert. Now I can email those visitors with offers they are interested in. It’s been incredibly effective for lowering costs and reaching more prospects. ### 27. User-friendly tool with great customization options **Rating:** 5.0/5.0 stars **Reviewed by:** AJ W. | Founder B2Linked - The LinkedIn Advertising Agency, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2020 **What do you like best about Customers.ai?** I've looked into the competition and the cost is high and it requires a ton of development resources. Customers.ai is really ideal for smaller companies like us that don't have massive budgets for tools. Aside from its affordability, my team appreciates how we have so many options to customize our messaging. **What do you dislike about Customers.ai?** We have no issues with Customers.ai so far. **What problems is Customers.ai solving and how is that benefiting you?** The auto-responder feature is a gem. It makes it easy for us to monitor Facebook fans' sentiments and comments. This has saved our team so much time. Plus, the leads are so much hotter because of our quick response times now. ### 28. Great for analytics and email automations **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Customers.ai?** Originally we went to customers ai to find an alternative for google analytics, but I suddenly got real interested in their email automation service. Which I oringally didn't know they offered. I switched from using other email platforms to customers ai because it had a great feature for user based triggers for email automations. Great tool! **What do you dislike about Customers.ai?** I've had some bugs but they immiediately get fixed after speaking with our rep. **What problems is Customers.ai solving and how is that benefiting you?** Their automation service helps us bring in leads and provides us with contact information and analytics. ### 29. I'd use it just for the demographic segmentation features!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** The demographic segmentation features are so good! We work with a lot of franchises so being able to not just build audiences by geographic area but target our emails and ads to those areas has been key. It’s made a huge difference in helping us tailor campaigns that actually connect with local audiences and it’s a tool we rely on constantly for effective outreach. **What do you dislike about Customers.ai?** More Facebook tracking data would be nice. It's a bit of a black box right now. **What problems is Customers.ai solving and how is that benefiting you?** We are primarily using the visitor identification and retargeting features. We're able to pinpoint who’s on our clients’ sites (and from where) and then follow up with targeted email and Facebook campaigns. It’s definitely helped us build more effective funnels and our clients are seeing strong results. To be honest, I can't believe more agencies aren't using this! ### 30. Seamless experience to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sumant L. | Tech Blogger, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Customers.ai?** Customers.ai helps me to keep the engagement level always leveraging. This is because it helps me with instant messages to the users while I am not around especially on Instagram. Marvellous!!! **What do you dislike about Customers.ai?** As far as I have used or heard from people this tool is one of the best where you can take the help of chatbots for automated messages intended to response quickly all the potential customers. No negative side. **What problems is Customers.ai solving and how is that benefiting you?** I am able to stay in communication with my clients on social media platforms to ensure that none of the potential customers are left behind answering their queries. ### 31. Great software at an affordable price, great for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Desi S. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Customers.ai?** We use the instachamp feature for IG Contests and marketing. We run it every 2 weeks and get a ton of engagement. This is also great for product launches. **What do you dislike about Customers.ai?** Sometimes the software disconnects but that is a FB or IG issue. **Recommendations to others considering Customers.ai:** For the money, give it a try. If used correctly, the program will pay dividends. We have gained hundreds of followers by running giveaways every 2 weeks. **What problems is Customers.ai solving and how is that benefiting you?** We use the instachamp feature for IG Contests and marketing. The engagement is amazing. It also helps us respond to customers. ### 32. Huge ROI and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Director of Customer Experience, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Customers.ai?** We've had a success manager that has given great advice and implemented customized solutions for us. The ROI has been huge. **What do you dislike about Customers.ai?** UI could improve in the portal. I get a "payment failed" notification every time I log in even though the account is current. **What problems is Customers.ai solving and how is that benefiting you?** We get a lot of visitors to the site who do not provide their contact info. Getting it from customers.ai has allowed us to market to those interested in home security and convert them. ### 33. get sales data that counts **Rating:** 5.0/5.0 stars **Reviewed by:** Josh v. | Entrepreneur, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Customers.ai?** Straight forward to set up. Very effective at helping build relationships and generate leads from visitors to your website. Use this data to retarget and connect with leads to close the deal. **What do you dislike about Customers.ai?** Currently I haven't had any issues. The tool works as it should. **Recommendations to others considering Customers.ai:** Definitely worth a look to see if it fits your use case. **What problems is Customers.ai solving and how is that benefiting you?** Being able to discover new leads and sales opportunities from visitors on our website. Being able to retarget and follow up with leads who have shown position intent in our services help us to close more deals. ### 34. Useful for Outreach and Engagement Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Customers.ai?** I like that we can see who is on our client's sites and create campaigns for them. We've used the data Customers.ai has given us to create both Facebook and email campaigns. The Facebook integration is great! **What do you dislike about Customers.ai?** Some days the system is very slow and I have to refresh it a few times before it loads. Maybe because the traffic is high or sometimes the sytem is slow. It is something that they need to work on. **What problems is Customers.ai solving and how is that benefiting you?** Some of the benefits we are seeing are better campaign targeting and better results for our outreach. We have seen higher open rates and it feels like our ads are getting in front of the right people. The support team has also been helpful in working with us to get our clients onboarded and seeing results. ### 35. Simple way to capture sales and marketing data **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | VP Product Management & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Customers.ai?** Customers.ai is one of the few tech platforms that has delivered on what it promised. The tech is nothing like I've seen before, it's easy for even non tech people to naviage, and it does exactly what it's suppposed to do. I like that its user friendly and the best part to me is the customer support team **What do you dislike about Customers.ai?** We haven't been using it too long but nothing yet **What problems is Customers.ai solving and how is that benefiting you?** The platform makes it simple to capture data that's useful right away...very helpful for decision-making and very useful for the sales team So far so good! ### 36. Great platform, needs a little work on the email design **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Customers.ai?** The platform is VERY easy to use and works well. We've seen a general uptick in multiple lead sources for our clients' by retargeting people who visit the website. The information collected it great, and the support from both the sales rep and tech after launch has been amazing. **What do you dislike about Customers.ai?** I wish the email template design had more features. Right now it's fairly limited, and it would be great to copy the design aspects of many other large email platform to make the overall look and feel more appealing to the customer. **What problems is Customers.ai solving and how is that benefiting you?** We were losing many customers who didn't convert, and this helps us retarget them without them ever filling out a form. It's saving on marketing dollars already spent that would have gone nowhere before. ### 37. High-quality leads and great support!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** I’m really impressed with how Customers.ai has evolved, especially with the new lead gen capabilities they’re rolling out. The platform makes it easy to identify and capture leads directly from our site, giving us a much clearer picture of who’s interested and ready to engage. It’s been a huge help to the team in organizing and acting on our lead data effectively. **What do you dislike about Customers.ai?** Would love to see more options for B2B lead generation. Most of the new features seem like they are for ecommerce. **What problems is Customers.ai solving and how is that benefiting you?** It’s been a great tool for the team in growing our lead list and staying on top of new opportunities as they come in. I think we've almost doubled our leads in the last few months using the B2B visitor identification tool so pretty cool to see. ### 38. innovative visitor identification tech for retargeting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Customers.ai?** At our digital marketing agency, we have leveraged the visitor identification of business contacts for insights into our high-intent traffic, and have utilized the consumer visitor data for our clients. The direct integration with email marketing platforms and Meta Ads is giving us larger, more qualified audiences to remarket to, and these audiences sync seamlessly and instantly. Their team is very responsive, and our account managers are a strategic extension of our marketing team. **What do you dislike about Customers.ai?** There are so many ways that you can segment your website visitors into high-intent audiences and it would be nice to understand what the benefits of each are, so we can ensure the highest quality targeting. **What problems is Customers.ai solving and how is that benefiting you?** Lead generation and growing our retargeting audiences are the most immediate problems we’re solving, while revealing deeper individual customer journey insights has been very actionable to give us an understanding of our engaged ICP visitors and what problems they are solving based on their on-site behavior. ### 39. Perfect for Targeting Local Audiences **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Partner, Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Customers.ai?** I like how easy it is to see which visitors are nearby so we can reach out to the people who actually live around our clients' businesses. It’s been awesome for setting up local email offers and getting our clients noticed in their own neighborhoods. With a lot of tools, you'll get a bunch of people that you can't even sell to, so being able to see visitors by geo has been helpful. **What do you dislike about Customers.ai?** We’ve had a good experience so far. No complaints or issues worth noting. **What problems is Customers.ai solving and how is that benefiting you?** We can focus in on people who are close by. We used the visitor ID tool for a local restaurant, sent emails to folks in the area, and saw more people coming in. It’s been a big help for getting our clients more local traffic without a lot of hassle. ### 40. Love the visitor tracking and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Customers.ai?** My background is in SEO, so I'm used to struggling to attribute which searches are sending me leads and how I need to alter my strategy accordingly. I love The Customers.ai analytics and their focus on understanding customer journeys. This helps me to gain a better understanding of my digital campaigns as a whole - and helps me to make more informed decisions on where to invest in the future. **What do you dislike about Customers.ai?** No a lot really. the only challenge is that it makes me contemplate on whether or not I should be getting in to new markets and opportunities to take adantage of all of the Customers.ai tools! **What problems is Customers.ai solving and how is that benefiting you?** A better awareness of my target market and the blocks that I have in my customer acquisition funnel. ### 41. So impressed with how their Visitor Identification makes us more productive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Customers.ai?** Customers.ai really digs deep into visitor insights which is huge for retention. It basically gives back what Google Analytics took away all those years ago and then added a million other things. I appreciate that you get real data and not just surface-level views. You can actually see who they are and what they are doing on your site. **What do you dislike about Customers.ai?** We love using Customers.ai but we sometimes hit our account limits faster than expected. This is currently being addressed. **What problems is Customers.ai solving and how is that benefiting you?** It’s helped me spot key opportunities to keep people engaged. Knowing who’s returning and what they’re interested in makes it so much easier to build out strategies that keep them around. It’s a huge plus for any retention-focused work. ### 42. Clever Way to Track Demand & Campaign Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** I don't think this is the original use for the tool but for me, Customers.ai has been super useful in helping me understand demand. It gives a clear picture of who’s visiting, where they are from, if they are interested in a particular product or promotion, and shows whether our campaigns are actually sparking interest. The data is straightforward and easy to work with so I know what’s resonating and where we might need to adjust. **What do you dislike about Customers.ai?** Would be great to have more detailed insights into visitor behavior over time. **What problems is Customers.ai solving and how is that benefiting you?** It’s helping me see what’s working in our campaigns and what isn’t. Knowing how much interest each campaign is driving makes it easier to plan our next moves and focus on what’s getting real attention. ### 43. Highly Effective for Google Remarketing Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Customers.ai?** As someone who runs a lot of paid search ads, Customers.ai has been great for improving our remarketing campaigns. The ability to identify visitors by location and other specifics lets us get super targeted, which has made our ads a lot more effective. **What do you dislike about Customers.ai?** Happy with it. We haven’t run into any problems and the team has been responsive if we have questions. **What problems is Customers.ai solving and how is that benefiting you?** Given the changes in attribution, the challenge is ever-present to stay in front of customers/prospects for retargeting purposes. Deploying Customers.ai helps us to better capture more detailed data on who's visiting a brand's site, allowing us to refine ads toreach the right people in the right places. We experience a noticeable difference with campaign performance and the efficiency of adspend as a result. ### 44. This has become our go-to visitor identification tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Customers.ai?** Customers.ai has been a go-to tool for my startup clients who need to show fast growth. It’s one of the few platforms I recommend over and over because the teams I work with are seeing success with it. For a lot of these companies, they’re spending heavily on ad campaigns, so being able to capture the traffic they’re driving and grow their email lists is essential. The visitor identification feature makes it easy to see who’s on their site and the lead capture tools help them figure out who to market and sell to. I keep telling the story about our one client who went on Shark Tank and used Customers.ai to capitalize on the traffic spike from the show. They grew their list by thousands in just a few days, which helped them turn that publicity into actual sales. It was a huge advantage they wouldn't have had otherwise **What do you dislike about Customers.ai?** I don’t have any major dislikes, but one thing I’ve heard from clients is that they’d prefer a fixed-rate pricing option instead of paying based on contact fees. **What problems is Customers.ai solving and how is that benefiting you?** A lot of ecommerce companies aren’t sure which tools to invest in but Customers.ai has been an easy choice for the businesses I work with. The email list growth alone has been a huge win for several of my clients who needed to show quick results to investors or stakeholders. The platform is also very, very easy to set up and works great with tools like Shopify. There’s no hassle trying to make it fit into what clients are already using. What really makes a difference, though, is the team. Everyone I’ve worked with - sales, partnerships, support, etc. has been smart, helpful, and quick to respond. They’ve made it simple for my clients to get started and actually see results. It’s become a steady tool for showing growth quickly and it’s one I’ll keep recommending. ### 45. Transformative Solution with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Customers.ai?** Customers.ai has revolutionized the way we engage with website visitors and reclaim lost opportunities. By turning anonymous traffic into real leads, it bridges the gap between potential customers and actionable insights, enabling us to connect through email and ads with precision. What sets Customers.ai apart, however, is its exceptional customer support. From personalized consultations to strategic advice tailored to our needs, their team has been with us every step of the way. They’re responsive, knowledgeable, and genuinely invested in our success. **What do you dislike about Customers.ai?** There's nothing I dislike about Customers.ai **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai solves the challenge of identifying and reconnecting with anonymous website visitors ### 46. Solid product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Customers.ai?** ABM was the hot thing for years, but honestly, Customers.ai makes it look outdated. Instead of just targeting companies, this platform lets you see - who they are, what they’re doing, and their intent. The visitor identification and lead intelligence features are a level above anything else we’ve tried. You’re not working with vague company profiles, you’re getting real customer data that you can actually act on. It’s precise, accurate, and way more effective for lead generation and outbound marketing. The tech is also really simple to use and doesn’t feel bloated with unnecessary features. The email capture and behavioral targeting tools make it easy to find the right people and it's great for tracking returning visitors and seeing where they are in the customer journey. The platform is definitely making sales teams' lives easier. I also like some of the new AI-driven features they've added like audience segmentation and lead validation and when you combine that with cross-channel retargeting on platforms like Facebook and Google, you’re creating really effective lead gen campaigns. It’s amazing to use a tool that focuses on real engagement and real people. **What do you dislike about Customers.ai?** I'm a big fan and I've known the team behind the product a long time so there aren't many dislikes I can name. I'm excited to see what new features they will some out with next. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai has solved one of the biggest issues in sales - wasting time on bad leads. With its lead prioritization and lead scoring tools, you can see who to reach out to and who not to waste your time with. There is a lot less sifting through lists of random company names or chasing people who aren’t even interested. The lead enrichment and customer profiles give you all the info you need to make your outreach personal and more effective. I'd say it makes your efforts at least 10x more productive. Another big win is how well it tracks performance. The analytics and reporting tools let you see exactly how your email marketing and retargeting campaigns are working. It’s easy to show ROI because the platform gives you clear insights into what’s driving sales conversions. Honestly, the innovation here is what stands out the most. The focus on real buyer intelligence and actionable data makes it a must-have for any sales team. ### 47. Simple Way to Capture & Track Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Customers.ai?** I am using this for a few of my startup clients to help them better identify their leads and reach them faster. Clients are blown away by the fact I can tell them who is on their site and what they want. It's also been a really nice way for me to show additional value beyond my traditional services. **What do you dislike about Customers.ai?** Many of my clients are in the tech space and there aren't as many B2B leads as I'd like. **What problems is Customers.ai solving and how is that benefiting you?** As I said, it's a good way to show clients additional value and it's a good way to help them generate sales faster. It's something most of them haven't seen and they are really excited about it. ### 48. Good recognition share, a lot of details included **Rating:** 5.0/5.0 stars **Reviewed by:** Max R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Customers.ai?** I tested a few tools to identify website visitors from the US (it's >90% of my traffic); After a week, this one discovered the highest share. It is very straightforward to install—just a typical pixel. It starts working immediately. Details include a phone number and e-mail—perfect for email remarketing and follow-ups. **What do you dislike about Customers.ai?** The trial is very short, with no free plan; the cheapest version is $199 per month. While this tool was the best in discovery, it's still around 20% of visitors only. **What problems is Customers.ai solving and how is that benefiting you?** I'm in early stage of my own product launch and understanding who my customers are is important. ### 49. Customers.ai is amazing at visitor identification and retargeting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Customers.ai?** Customers.ai is one of the easiest platforms I’ve worked with. The setup is quick and the interface is super simple. You don’t have to waste time figuring things out -- I think you can have it up and running in less than an hour. I also appreciate that even with all of the advanced features, it doesn’t feel overwhelming as many visitor identification tools do. It’s clear that the tool was designed to be user-friendly and the technology keeps getting better. I have been highly impressed with the capture rates and accuracy of what it is showing me. **What do you dislike about Customers.ai?** I haven't really had many issues, but would like to see more features added soon **What problems is Customers.ai solving and how is that benefiting you?** The platform allows me to identify who comes to my website and it allows me to reach them easily. It integrates with with Salesforce, Meta, and Klaviyo so you don't have to dig through dashboards and everything just syncs. The data is accurate and easy to understand and it really does help streamline lead gen processes. ### 50. Transformational App **Rating:** 5.0/5.0 stars **Reviewed by:** Rob B. | Voice Over Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2020 **What do you like best about Customers.ai?** Customers.ai has transformed the way I handle visitor identification and allowed me to provide my customers with a much better experience by identifying which to target with which products so their needs are best met. **What do you dislike about Customers.ai?** Nothing yet, I haven’t had any problems with it **Recommendations to others considering Customers.ai:** It's a very easy to deploy Facebook Messenger bot system **What problems is Customers.ai solving and how is that benefiting you?** Being able to talk to prospects the second they’ve clicked your ad and shown interest is invaluable ## Customers.ai Discussions - [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) - 1 comment, 2 upvotes - [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) - 1 comment, 1 upvote - [Title: Powerful sales automation platform What do you like best about MobileMonkey? MobileMonkey contains a lot of features, and it's easy to discover because everything is organized in an efficient manner. They have excellent onboarding, smooth, and really insightful, especially for users who are new to automation. Great for remarketing and sales outreach. Overall, it's a very comprehensive tool that salespeople who use social media will find valuable. What do you dislike about MobileMonkey? I sometimes experience longer waiting times in support, but they are always willing to help and are available 24/7, so it's not a big deal. What problems are you solving with the product? What benefits have you realized? We need our customers to feel prioritized and engaged whenever they hop into our Instagram page. Using Instachamp, we're able to quickly respond to comments and DMs. This sales outreach automation tool has helped us realize a](https://www.g2.com/discussions/title-powerful-sales-automation-platform-what-do-you-like-best-about-mobilemonkey-mobilemonkey-contains-a-lot-of-features-and-it-s-easy-to-discover-because-everything-is-organized-in-an-efficient-manner-they-have-excellent-onboarding-smooth-and-really-ins) - 1 comment, 1 upvote - [How do I setup keywords](https://www.g2.com/discussions/how-do-i-setup-keywords) - 1 comment, 1 upvote - [When do I start seeing results? How much do I have to invest to do well? What type of content should I publish? How often is it recommended to publish and at what times? Is it better to invest in Google or on social media? Frequently asked questions about Digital Marketing: Do I need to have a website?](https://www.g2.com/discussions/cuando-empiezo-a-ver-resultados-cuanto-tengo-que-invertir-para-que-me-vaya-bien-que-tipo-de-contenidos-debo-publicar-cada-cuanto-se-recomienda-publicar-y-en-que-horarios-es-mejor-invertir-en-google-o-en-redes-sociales-preguntas-sobre-marketing-digital-mas) - 1 comment, 1 upvote - [View Customers.ai pricing details and edition comparison](https://www.g2.com/products/customers-ai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+09%3A35%3A47+-0500&secure%5Bsession_id%5D=89e51975-d5c8-4747-8308-e0227788f5c7&secure%5Btoken%5D=1e8265e6ec86aa9fb29ca43cf70f2581703b3536a82d71918e6aed6af0da84e5&format=llm_user) ## Customers.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Retargeting** - A/B Testing - Audience Segmentation - Behavioral Targeting - Reporting & Analytics - Geo Targeting - Cross-channel Retargeting - Personalization **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Retargeting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Customers.ai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,889 reviews)