Best Software for 2025 is now live!
View the Winners
Customer Thermometer
Editedit
Customer Thermometer
By Customer Thermometer
Show rating breakdown
3.9 out of 5 stars
See all 15 Customer Thermometer reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Customer Thermometer, but it has limited features.
Do you work at Customer Thermometer? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Customer Thermometer Alternatives

Canny
(95)
4.6 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Nicereply
(431)
4.5 out of 5
Salesforce Service Cloud
(5,607)
4.4 out of 5
See all Customer Thermometer Alternatives

Customer Thermometer Reviews & Product Details - Page 2

Editadmin

Customer Thermometer Overview

Editedit
What is Customer Thermometer?

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.

Customer Thermometer Details
Discussions
Customer Thermometer Community
Show LessShow More
Product Description

Customer Thermometer is the only 1-click customer satisfaction and employee retention survey that can be answered from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers and staff. Write, create and send beautiful, branded emails in seconds. Your customers and employees can click directly from their email inbox. You track their responses in real time.

Seller Details
Seller
Customer Thermometer
Year Founded
2010
HQ Location
Brighton, United Kingdom
Twitter
@CustThermometer
1,270 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
LW
Overview Provided by:
Lindsay Willott

Recent Customer Thermometer Reviews

JY
Jamie Y.Small-Business (50 or fewer emp.)
0.0 out of 5
"Awful for measuring NPS"
Nice idea, poorly executed. For measuring general customer sentiment the product appears suitable.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Quick, Easy, Affordable!"
We found this an exceptionally easy tool to integrate and get up and running - no need to jump through hoops to get it off the ground. Insights are...
Read more
Becky M.
BM
Becky M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Customer Thermometer is brilliant!"
The statistics on the reporting dashboard are so useful for us to monitor, giving us loads of ways to benchmark and measure our performance. It’s h...
Read more

Customer Thermometer Pricing

Jumper
$49
per month
Runner
$29
per month
Flyer
$99
per month
Mach 1
$159
per month
See all 5 Customer Thermometer pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Customer Thermometer Media

Customer Thermometer Demo - Reporting Dashboard
Mission Control front page - satisfaction ratings, happiness factor, TempTracker, response over time graph, comments and world view.
Customer Thermometer Demo - Example of Icons
This is a mock-up of our embedded thermometer within an email signature.
Customer Thermometer Demo - Comments Reporting
Number of comments received, response type, percentage of responses with comments and useful color cloud to show keywords.
Customer Thermometer Demo - Landing Page Example
This is what customers who are unhappy with the service might see - a note to say that we will be in touch and an optional comments box to add further information.
Customer Thermometer Demo - Thermometer Wizard
Our really simple and effective Thermometer Wizard, which can get you set up in a number of integrations in seconds.
Answer a few questions to help the Customer Thermometer community
Have you used Customer Thermometer before?
Yes

15 Customer Thermometer Reviews

3.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
15 Customer Thermometer Reviews
3.9 out of 5
  • Sort By:
    G2 Sort
15 Customer Thermometer Reviews
3.9 out of 5
  • Sort By:
    G2 Sort

Overall Review Sentiment for Customer ThermometerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
AN
Call Center Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Thermometer?

able to get feedback from customers in a timely manner Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

it is expensive , customer's don't get a chance to share all the feedback . Review collected by and hosted on G2.com.

Recommendations to others considering Customer Thermometer:

It is easy to use . Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

Customer satisfaction feedback Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Josh B.
JB
Director of Global Customer Support
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Thermometer?

Ability to buy blocks of usage, ease of integration with existing ticketing system. Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

Needs better NPS functionality, dashboards leave something to be desired. Review collected by and hosted on G2.com.

Recommendations to others considering Customer Thermometer:

For those of us on a budget, they really do provide what you need with the ability to integrate with any support ticketing solution. You can control cadence and audience as well, so overall a good solution. Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

Getting meaningful feedback from our customer base - we are able to quantify their satisfaction, coach our team to performance, and identify pain points within the product with the surveys. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Thermometer?

You want to make sure getting feedback is as simple as possible, or people won’t do it. This is so simple you don’t even have to think. Immediate feedback. Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

I really don’t have any complaints. That I didn’t find it sooner?! Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

We know how our customers feel about us instantly with feedback that’s easy to process Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Law Practice
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Thermometer?

It's easy to use, very simple and collects data in a nice-looking dashboard. The idea behind it is simple and we can implement it quite easily across our platforms. Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

It's minimalist. You can ask one question and get a response from that, and only then will it prompt for further comments. You cannot ask more than that and the icons just feel as if they aren't professional enough - you can change them but what would you choose? Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

Customer Thermometer allows us to ask our customers how they feel regarding our service and whether they need anything else done. It helps when you're looking for an easy tool to gather quick feedback. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Emily E.
EE
Customer Marketing Specialist
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Customer Thermometer?

I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to understand at a glance how your customers are feeling. They also have a check mark box next to the comments so you can indicate you've taken action on that particular comment. And as of recent, you can drill down by date! Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

Until recently you couldn't drill down by date. But, they just implemented that feature, so I'm very happy! Review collected by and hosted on G2.com.

Recommendations to others considering Customer Thermometer:

n/a Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

We are able to determine our company wide NPS score. We've also been able to gather common comments and use that info to build possible blog content/FAQs for our Members. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Explore More

Tontine
Intent Data
ZoomInfo Competitors
Best Photo Editing Software
RFP Templates
Best Task Management Software
PCB Design Software
Quasi Contract
Best CRM Software I Found After Testing 30+ CRMs
Customer Thermometer