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Customer Service Software - Kapdesk Reviews & Product Details

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AA

Ashish A.

Sales Head

Information Technology and Services

Mid-Market (51-1000 emp.)

4/11/2023

"Best Customer Management Software"

5/5

What do you like best about Customer Service Software - Kapdesk?

The Best Part of Customer Service Software Kapdesk manages the customer with the help of all integrated tools like a ticketing system and email. Live Chat, SMS Support, Phone Support and many more. Review collected by and hosted on G2.com.

What do you dislike about Customer Service Software - Kapdesk?

As per my concern all the things are good in Customer service software kapdesk. Review collected by and hosted on G2.com.

What problems is Customer Service Software - Kapdesk solving and how is that benefiting you?

Every organization's main problem is managing the customer, So the Kapdeskh helps manage the customer effortlessly. If the customer requires any support to generate the ticket, and the key goes to the support team within a time frame, they will resolve the same. Also, you can check how many times customers face a problem. Also, you can track everything like Phone calls, Live Chat and others. Review collected by and hosted on G2.com.

PB

Paul B.

Support Engineer

Mid-Market (51-1000 emp.)

10/8/2024

"Great software product!!"

4/5

What do you like best about Customer Service Software - Kapdesk?

The fact it is flexible and gives ease of use with outstaneding customer support available. Review collected by and hosted on G2.com.

What do you dislike about Customer Service Software - Kapdesk?

The ease of implementation was tricky but once I contacted the relevant department it was all good. Review collected by and hosted on G2.com.

TB

Tim B.

Director of Operations

Marketing and Advertising

Mid-Market (51-1000 emp.)

4/14/2021

"Customer Service, Simplified"

4/5

What do you like best about Customer Service Software - Kapdesk?

Kapdesk is a program that allows a company to keep up with their current customers and make sure that they are being taken care of by giving them positively great customer service experiences. While the same is true with any Customer Service product, that the service is only as good as the person providing that service, the same is true here. Kapdesk has a very straightforward implementation and setup procedure. In fact, it's possible to get up and running with Kapdesk within a day depending on the size of the operation. For a small business that would be a simple task. Creating tasks is very easy, seeing and responding to replies is a breeze, escalating when necessary is no big deal, and all of the familiar tasks associated with customer service are baked in. The program has a solid core that it is built upon. Review collected by and hosted on G2.com.

What do you dislike about Customer Service Software - Kapdesk?

What I have seen as issues with this program are collaboration problems when trying to bring another person into the mix. Occasional issues with the system not showing updates that have been made very recently. The last thing that I wish this program had more of is integrations with other software programs which would make life easier. Review collected by and hosted on G2.com.

Recommendations to others considering Customer Service Software - Kapdesk:

For anyone who is looking at this software, I would recommend doing your homework and making sure you get an under-the-hood look at all of the programs you are considering before making your actual purchase. Anyone who isn't willing to give you a free trial of their service is either afraid of what you'll think or afraid of what you'll see. Review collected by and hosted on G2.com.

What problems is Customer Service Software - Kapdesk solving and how is that benefiting you?

Kapdesk is a good way for companies to stay in touch with their customers and make sure that they remain satisfied customers. The ability to set up and send automated responses has become a time-saver for the dreaded COVID-19 related questions that come up frequently. Review collected by and hosted on G2.com.

CF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/19/2022

"Best Customer service software"

5/5

What do you like best about Customer Service Software - Kapdesk?

I Like the Kapdesk because this software is reliable, easy to set up and implements multiple channel support software that lets them provide high-quality customer service to the clients.

in lew of that, you get wonderful value. Review collected by and hosted on G2.com.

What do you dislike about Customer Service Software - Kapdesk?

This software is a complete solution for customer support, it has almost all the features which a customer care executive required to fulfil his client's requirements. Review collected by and hosted on G2.com.

Recommendations to others considering Customer Service Software - Kapdesk:

EVERY CLIENT SUPPORT COMPANY SHOULD USE KAPDESK. IN ORDER TO ACCELERATE THEIR CUSTOMER SUPPORT AND MAKE CLIENTS HAPPY 24*7. Review collected by and hosted on G2.com.

What problems is Customer Service Software - Kapdesk solving and how is that benefiting you?

Kapdesk Customer Service Software’s Live Chat can be easily integrated with your website so that customers can interact with your customer support agents. by this you can reach to your customers 24*7, 'and customers feel confident because clients can contact and fulfil his query any time. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/29/2022

"Connect With Your Customers"

5/5

What do you like best about Customer Service Software - Kapdesk?

Plain and simple, this software allows us to connect with the people who are trying to connect with us or those who we want to connect with. Things I like about this software include the omnichannel setup which lets us connect with people using phone, live chat, email, Facebook, Twitter, and a handful of other ways. Chances are if you want to connect with someone via Kapdesk in a specific way, there is an integration set up for it already. I was able to get most everything I needed set up within a matter of hours spread out over a few days. The UI is easy to learn and intuitive for just about every customer service related task I have run into while using this program. Review collected by and hosted on G2.com.

What do you dislike about Customer Service Software - Kapdesk?

I haven't used the software long enough to be able to say that there are any issues with it. So far everything has been either super easy to figure out by myself or I have been able to have a friend or colleague help me with. I haven't needed to contact support yet, so I'm not sure how those interactions would go. If it's anything like the rest of the software I'm positive I will be happy with it. Review collected by and hosted on G2.com.

Recommendations to others considering Customer Service Software - Kapdesk:

Book a demo or get a free trial of the service. The only way to really know how well a piece of software will perform and run with your parameters is to put it in place and see what it can do. Review collected by and hosted on G2.com.

What problems is Customer Service Software - Kapdesk solving and how is that benefiting you?

In the current landscape with more and more people working remotely and people not doing as much face-to-face business, Kapdesk has really filled a role for me that I didn't realize how vital it was until this program showed me what I was missing out on. Being able to set up email responses, canned messages, connect through Facebook and Twitter, and follow up with people within a matter of minutes is what every business should have in place, and if you don't already have something that can, be sure to take a look at Kapdesk. If you do already have something that can do this, I'd compare the feature sets between this program and what you have, compare price points, and see who comes out on top. Kapdesk is competitive and has a monstrous amount of capabilities out of the box. Review collected by and hosted on G2.com.