--- title: Customer Lockbox Reviews meta_title: 'Customer Lockbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Customer Lockbox works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 12 scale: '5' date_modified: '2026-06-17' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Customer Lockbox Reviews **Vendor:** Microsoft **Category:** [Data Subject Access Request (DSAR) Software](https://www.g2.com/categories/data-subject-access-request-dsar) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Customer Lockbox Customer Lockbox ensures that Microsoft can't access your content to do service operations without your explicit approval. Customer Lockbox brings you into the approval workflow process that Microsoft uses to ensure only authorized requests allow access to your content. ## Customer Lockbox Pros & Cons **What users like:** - Users appreciate the **control and security** offered by Customer Lockbox, ensuring data access is granted only with permission. (4 reviews) - Users value the **data security** provided by Customer Lockbox, ensuring their information remains confidential and protected. (3 reviews) - Users value the **data protection** of Customer Lockbox, ensuring their information remains confidential and secure. (2 reviews) - Users value the **privacy management** of Customer Lockbox, ensuring their information remains secure and confidential. (2 reviews) - Users value the **real control over data** provided by Customer Lockbox, enhancing security and compliance confidence. (1 reviews) - Users value the **control over data access** in Customer Lockbox, enhancing security and providing peace of mind. (1 reviews) **What users dislike:** - Users find **complexity issues** with Customer Lockbox, as it slows down issue resolution and confuses regular users. (2 reviews) - Users experience **delays in support resolution** due to the need for access approval, complicating urgent troubleshooting. (1 reviews) - Users find the **learning curve steep** , making it difficult for normal users to understand all features effectively. (1 reviews) - Users face **delays in support resolution** due to required access approval, complicating troubleshooting in urgent situations. (1 reviews) - Users find the **requirement for expertise** in Customer Lockbox slows down issue resolution and complicates user experience. (1 reviews) - Users experience **slow performance** with Customer Lockbox, especially when VPNs are involved, complicating issue resolution. (1 reviews) - Time-Consuming (1 reviews) ## Customer Lockbox Reviews ### 1. Strong Data Control with Transparent Access **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit J. | Associate staff engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Customer Lockbox?** I like most about Customer Lockbox is that it gives customers full control over data access. Even support engineers must request approval before accessing data, which increases transparency, security, and trust while handling sensitive customer information during support or troubleshooting **What do you dislike about Customer Lockbox?** I’ve been using Customer Lockbox for a long time. It definitely improves security and transparency, but the approval process can sometimes slow down urgent troubleshooting especially when quick access is needed to investigate and resolve customer issues. **What problems is Customer Lockbox solving and how is that benefiting you?** From my experience using Customer Lockbox for a long time, one real problem it solves is reducing customer hesitation when a deeper investigation is needed. In the past, customers were often cautious about granting backend access. With this flow in place, conversations become smoother because customers can clearly see when access is being requested, why it’s needed, and how long it will last. ### 2. Secure Data Control with Minor Delays **Rating:** 3.5/5.0 stars **Reviewed by:** Sachin K. | Proofreader, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Customer Lockbox?** a big one for me with Customer Lockbox is the control I have over data and its access, requiring even support to ask for it. It gives me security, transparency and peace of mind, as I'm able to see who has the data, and why. **What do you dislike about Customer Lockbox?** i do not like how Customer Lockbox makes solving the issue slow as you need approval to get the team access to the environment in question, plus it can be a bit too much for regular users, not really knowing all Customer Lockbox has to offer. **What problems is Customer Lockbox solving and how is that benefiting you?** Customer Lockbox provides me full control over access to my cloud data and solves data security and compliance challenges. This ensures that only trusted people can see my sensitive information, tracks it further for auditing purposes and helps with meeting compliance requirements all while ensuring that my data is secure. ### 3. Customer Lockbox review **Rating:** 3.0/5.0 stars **Reviewed by:** Muskan A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Customer Lockbox?** Customer Lockbox gives you real control over your data, ensuring that even Microsoft engineers can only access it with your explicit permission. It’s all about security, transparency, and peace of mind—you know who’s accessing your data and why. This added layer of control helps you meet compliance needs while giving you confidence that your sensitive information is safe and protected, all while still allowing for the necessary support when you need it. It's a balance between trust and control that puts you in charge. **What do you dislike about Customer Lockbox?** One downside of Customer Lockbox is the potential delay in support resolution. Since you must approve access before Microsoft engineers can work on an issue, this can slow down the troubleshooting process, especially in time-sensitive situations **What problems is Customer Lockbox solving and how is that benefiting you?** Customer Lockbox addresses the challenge of data access control by giving me the final say. Even Microsoft can't access my data without my explicit permission, which really gives me peace of mind. It also helps me meet compliance requirements, with a clear record of who’s accessing the data and why. Ultimately, it’s about putting control in my hands, ensuring my information is secure while still allowing the support I need when something goes wrong. ### 4. Secure you data in secure hands **Rating:** 5.0/5.0 stars **Reviewed by:** Ketan C. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Customer Lockbox?** i provides peace of mind of my data that my data is safe and secured and i do have all the control who can access my data. it provideds security and transparency. **What do you dislike about Customer Lockbox?** to underestand all features of this software is very dificult for normal users, its little bit trickey part. otherthen this is one of the best software for keeping data safe i have ever seen. **What problems is Customer Lockbox solving and how is that benefiting you?** it ensures that only trusted individuals can view sensitive information, For users, this means peace of mind knowing that their data is protected, and it simplifies compliance with data protection regulations, This not only enhances security but also builds trust and transparency ### 5. Valuable Application **Rating:** 4.5/5.0 stars **Reviewed by:** Suman Kumar T. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Customer Lockbox?** The main this that I like of lockbox application is the enhanced security it provides for your data by encrypting your files, they become unreadable to anyone who doesn't have the decryption. Lockbox apps offer a convenient way to store and organize your sensitive information in one place. Knowing your important information is encrypted and protected can give you peace of mind. **What do you dislike about Customer Lockbox?** Some thing I give dislike but I hope in future lockbox improve it that is if you forget your password you may lose access to all of your data forver. Another thigs is there are malicious application that disguise themselves as lockboxes these fake apps may steals your data. Be sure to downloads your lockbox application from reputed source. Thank you **What problems is Customer Lockbox solving and how is that benefiting you?** Lockbox application are essentially digital safes for our sensitive information but our entire vault of protected information is reliant on one password if someone hacks your password they will have access to all of our data. But the main problem is if us forget our master password then may lose access to all of our data forever. So I think it's improving in the future for better experience. Thank you ### 6. LockBox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Customer Lockbox?** Locxkbox makes sure your information isn't spread without your knowledge. **What do you dislike about Customer Lockbox?** Lockbox takes some time to complete and sort through information. **What problems is Customer Lockbox solving and how is that benefiting you?** Lockbox is protecting user information and not allowing breaches in online safety. ### 7. Level up the security of Microsoft 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Customer Lockbox?** Customer lockbox helps to provide and access the user profile controls over accessing the data on cloud. It provide different layers of authentication which makes tha data more secure. It also keeps the track of users who accessed the data so it helps to get the details and keep track of users who accessed the data. **What do you dislike about Customer Lockbox?** Customer lockbox is actually at upto the marks. Just a little feature should be there like whenever the access is getting granted it should be time bound which can be managed by the auditor. So currently similar feature is there but need extra updates in it. **What problems is Customer Lockbox solving and how is that benefiting you?** Customer lockbox is providing the best security for the cloud data. It also helps to keep the track of users who accessed the data. So it helps in auditing. ### 8. It's feature in MS Azure that provides customers with explicit control over their data in the cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Sumeet B. | Bsbn, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Customer Lockbox?** Microsoft's Customer Lockbox feature provides customers with increased security, transparency, compliance, trust, and peace of mind when it comes to managing access to their data in the Azure cloud. **What do you dislike about Customer Lockbox?** The approval process for Customer Lockbox requests can introduce delays in accessing data for maintenance or support purposes.Improperly configured Customer Lockbox settings could inadvertently restrict access to data, leading to delays or disruptions in service **What problems is Customer Lockbox solving and how is that benefiting you?** The feature provides audit logs and records of access requests and approvals, helping organizations track and monitor data access activities for compliance and security purposes. ### 9. System Administrator's Life companion **Rating:** 5.0/5.0 stars **Reviewed by:** Mohmed P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Customer Lockbox?** Its easy to use the customer lockbox, easy to implement, also very clear with the User Interface, easy to integrate with our tenant, and we use it a lot to keep our environment safe, also clients safe **What do you dislike about Customer Lockbox?** Till now the solution is 10/10. Loving it, helping and always keeping us secure. No Disadvantages **What problems is Customer Lockbox solving and how is that benefiting you?** It keeps our environment secure, and also give more confidence thats its more one layer of security ### 10. Excellent Multistep authentication which is a must for cloud based platforms today **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Customer Lockbox?** Easy to use and integrate with systems. Lockbox provides multiple features and is a secure way to work with cloud-based software. **What do you dislike about Customer Lockbox?** Sometimes slowness and failure is observed when user is connected on a VPN **What problems is Customer Lockbox solving and how is that benefiting you?** Lockbox is a good and secure solution for providing access to GxP systems for troubleshooting. It was a much-awaited provision to be securely and reliably able to allow users into GxP framework systems. ### 11. I can control all the Permissions **Rating:** 4.0/5.0 stars **Reviewed by:** Kittu K. | Founding Manager - Yint, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Customer Lockbox?** Safety & Permissions, ease of use, ease of implementation, number of features **What do you dislike about Customer Lockbox?** Dashboard Interface could've been better **What problems is Customer Lockbox solving and how is that benefiting you?** My Data; Gives me full control over sharing the important data, allowing changes with my permissions ### 12. Microsoft enables customer approval for data requests **Rating:** 4.0/5.0 stars **Reviewed by:** Sharaaf N. | Associate Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Customer Lockbox?** Customer Lockbox is one of the useful features which was introduced by Microsoft in recent times. It assures that the customer's data will not be accessed by Microsoft without the concern of the customer **What do you dislike about Customer Lockbox?** Nothing up to now. I would say that it really helps in the way of data protection **What problems is Customer Lockbox solving and how is that benefiting you?** Customer Lockbox solve the problem of data protection. Our data can be stored in a very safe manner in customer lockbox. - [View Customer Lockbox pricing details and edition comparison](https://www.g2.com/products/customer-lockbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+19%3A14%3A47+-0500&secure%5Bsession_id%5D=b9a2e700-e5ef-4739-a4b2-286f8f652aea&secure%5Btoken%5D=31379e51a977f610a3ab8518577c30c11e378e816eada89907a5d5fa3d678cee&format=llm_user) ## Customer Lockbox Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) ## Customer Lockbox Features **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs ## Top Customer Lockbox Alternatives - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - 4.5/5.0 (555 reviews) - [AdOpt](https://www.g2.com/products/adopt-adopt/reviews) - 4.9/5.0 (400 reviews) - [TrustArc](https://www.g2.com/products/trustarc/reviews) - 4.2/5.0 (312 reviews)