(3,155)
4.7 out of 5
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Customer.guru 
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CC
Chiyembekezo C.
Software Engineer
Mid-Market(51-1000 emp.)
What do you like best about Customer.guru?
I appreciate how Customer.guru allows us to aggregate feedback from clients in one place. And especially good in giving business owners a snapshot view of customer satisfaction in a recent time period. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
It is not very easy to use and the reporting and analytics side of Customer.guru isn't very flexible and doesn't allow me to play with the data very easily. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Customer.guru
4.6 out of 5
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KZ
Karel Z.
Founder
JS
Josh S.
Director Of Customer Service
Mid-Market(51-1000 emp.)
What do you like best about Customer.guru?
I love that it is easy to create the email with our logo. I also like the fact that the user can click the nps rating score right in the email without having to go to another site. This makes it easy for them to respond. I also like the automated thank you email that can be sent after. The user interface is extremely easy to use. It took me only a day to get the survey setup. I was then able to test internally and had to make minimal changes. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
It does not have an interface with Autotask. We had to manually upload the contacts from Tigerpaw as well. This was to be expected though since both softwares are dated. We had our technology team routinely import the email addresses of new and existing customers. Review collected by and hosted on G2.com.
MA
Melissa A.
Veterinary Assistant
Small-Business(50 or fewer emp.)
What do you like best about Customer.guru?
It’s ability to track customer satisfaction and show potential room for improvement really help enable a business to stay on top of their product Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
Can be hard to reach customer service with questions. Review collected by and hosted on G2.com.
UH
Verified User in Hospitality
Small-Business(50 or fewer emp.)
What do you like best about Customer.guru?
A great way to reach out to customers and get their opinion on the service we provide Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
The platform itself is great and does as advertised, the cost, on the other hand, can be a little expensive for some Review collected by and hosted on G2.com.
CR
Craig R.
Manager
Mid-Market(51-1000 emp.)
What do you like best about Customer.guru?
A very simple application to use, not confusing at all. It takes the best action to what the business wants it do to, very quickly. An amazing way for the company's marketing team to reach out to our customers and collect their feedback. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
The cost is what i would disagree with as a consultant, it is a bit expensive than it should be. Review collected by and hosted on G2.com.
LK
Lilien K.
Data Analyst
Mid-Market(51-1000 emp.)
What do you like best about Customer.guru?
Save alot of time since it is easy to implement NPS. You can easily dig in your customers. And managed task can process on their own when it is its time. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
Easy to use, good pricing plans comparing to others. And its fastness. Review collected by and hosted on G2.com.
UF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
What do you like best about Customer.guru?
I like that I am able to see what customers are saying about our site and our product. It makes it easy Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
I dislike how Customer Guru makes you double click on certain buttons. I would prefer the system be easier and quicker to use. Review collected by and hosted on G2.com.
UN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about Customer.guru?
This platform seems to perform a lot better than others we have used in the past and have gotten low results. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
Not as simple as google and obviously it is a lot more intricate Review collected by and hosted on G2.com.
AR
Ale R.
Editor
Small-Business(50 or fewer emp.)
What do you like best about Customer.guru?
Customer guru is an app that save time and bring a easy solution for NPS.
You can ask question to your customer and improve your experience, also get reviews.
The best of customer guru is
- Easy to use
- Easy to implement
- Easy to send surveys
- Easy to config
- 25 Languages
- Zapier
Is really easy to use, just upload your data, config the email and send. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
Very simple tool, would be nice some more features but i think is ok. The UX can confuse some times Review collected by and hosted on G2.com.
UN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about Customer.guru?
Ease of use, affordability, and a meaningful metric (net promoter score) to help measure customer engagement over time. Review collected by and hosted on G2.com.
What do you dislike about Customer.guru?
The reporting. It is not very robust and only allows for very basic analysis of the data collected. Review collected by and hosted on G2.com.
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