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Customer Case - Jira Support & Feedback Reviews & Product Details

Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums for communication with B2B clients or within a department(s) Private-public forum as a single source for collecting omnichannel customer feedback Helpdesk Our benefits: One app - two platforms (helpdesk and ideation tool) No need to license forum visitors in your Jira account Automatic integration with Jira Public and private forums for collecting customer feedback Voting system for prioritizing ideas Integration with different types of projects: Jira Service Management, Jira Work Management, Jira Software

Seller

StiltSoft

Discussions

Customer Case - Jira Support & Feedback Community

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Customer Case - Jira Support & Feedback Demo - The workflow

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KN

Kaustubh N.

Software Engineer

Mid-Market (51-1000 emp.)

1/25/2024

"Jira Support & Feedback impresses with quick responses and a user-friendly interface."

5/5

What do you like best about Customer Case - Jira Support & Feedback?

The platform's user-friendly interface simplifies the feedback process. Review collected by and hosted on G2.com.

What do you dislike about Customer Case - Jira Support & Feedback?

Nothing to dislike, I will Highly recommend it for teams looking to enhance their project management experience. Review collected by and hosted on G2.com.

RS

Radhika S.

Customer Success Manager

Mid-Market (51-1000 emp.)

1/29/2024

"Efficient and Reliable"

5/5

What do you like best about Customer Case - Jira Support & Feedback?

What sets Jira apart is their dedication to evolving the platform based on user feedback. It's evident that they actively listen to the community, implementing changes and updates that address common pain points. This iterative approach contributes to a constantly improving user experience. Review collected by and hosted on G2.com.

What do you dislike about Customer Case - Jira Support & Feedback?

It serves as a valuable resource for exchanging ideas, best practices, and troubleshooting tips. Jira's team actively participates in the community, fostering a collaborative environment where users can learn from each other. Review collected by and hosted on G2.com.

What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?

Jira provides extensive documentation that covers a wide range of topics. Whether you're a beginner looking for basic guidance or an advanced user troubleshooting a complex issue, the documentation is thorough and user-friendly. It's a valuable resource that often helps me find solutions independently. Review collected by and hosted on G2.com.

UL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

3/28/2024

"Best feature to track customer issues in Jira"

4.5/5

What do you like best about Customer Case - Jira Support & Feedback?

centralized location which provides to track customer issue with in the jira. the UI is also good. Review collected by and hosted on G2.com.

What do you dislike about Customer Case - Jira Support & Feedback?

Nothing as such but pricing may high compare to other customer support tracking tools. Review collected by and hosted on G2.com.

FB

Fatema B.

Mulesoft Developer

Mid-Market (51-1000 emp.)

1/29/2024

"Jira Support Portal"

4/5

What do you like best about Customer Case - Jira Support & Feedback?

It's user-friendly and serves the purpose. Review collected by and hosted on G2.com.

What do you dislike about Customer Case - Jira Support & Feedback?

There is no live chat that could be great help though! Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/25/2024

"Recommend Jira Support & Feedback"

4/5

What do you like best about Customer Case - Jira Support & Feedback?

I use Jira tasks on a daily basis to track updates to ticket requests and bug fixes. It also allows others to provide an update on task and submit feedback and recommendation for improvements. Review collected by and hosted on G2.com.

What do you dislike about Customer Case - Jira Support & Feedback?

Jira Support has allowed better feedback that has led to improved processes and presently I have no complaints. Review collected by and hosted on G2.com.