---
title: Customer Support Reviews
meta_title: 'Customer Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Support works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Customer Support Reviews
**Vendor:** Cue  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Customer Support
One platform for customer conversations. Create omni-channel customer experiences with chatbots, live chat and broadcasts.



## Customer Support Pros & Cons
**What users dislike:**

- Users are frustrated with the **long wait times** when trying to connect with customer support agents. (1 reviews)

## Customer Support Reviews
  ### 1. Reliable and Responsive Customer Support Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Himanshu J. | Business Owner / Entrepreneur, Computer & Network Security, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2025

**What do you like best about Customer Support?**

24/7 Availability – Assistance is available whenever needed

**What do you dislike about Customer Support?**

Long Wait Times – Sometimes takes too long to connect with an agent.

**What problems is Customer Support solving and how is that benefiting you?**

Saves Time – Faster issue resolution means less downtime.

  ### 2. TE

**Rating:** 4.5/5.0 stars

**Reviewed by:** neha m. | RC, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2024

**What do you like best about Customer Support?**

Support for any kind of query, its great.

**What do you dislike about Customer Support?**

waiting time to resolve any kind of issue

**What problems is Customer Support solving and how is that benefiting you?**

to answer the query



- [View Customer Support pricing details and edition comparison](https://www.g2.com/products/cue-customer-support/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-31+23%3A00%3A34+-0500&secure%5Bsession_id%5D=662c918e-20eb-4da0-81cb-f79f936a83a8&secure%5Btoken%5D=c30761a3509429a5948d4fad0bcc602a2382296644b0d9f05283e2588ba8ee03&format=llm_user)

## Customer Support Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

## Top Customer Support Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,562 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews)