Top Rated CS for SharePoint Alternatives
It's nice how CS for Sharepoint helps you to manage your basic customer service requests in one place where you can easily create, manage, and track all of them together. It is nice it how integrates with other software as well so if you use it then it is really nice. Review collected by and hosted on G2.com.
You can't really do much more than just create these different tickets or requests for customers, which is kind of annoying when we have to go back and forth between the different programs we use with our database of customers and these requests you make. It isn't thought out the best with the kind of customer service work that we use unfortunately, but thats not to say that it is all bad. Review collected by and hosted on G2.com.
5 out of 6 Total Reviews for CS for SharePoint
I love how simple Sharepoint is to use and create reference materials for our team. It has premade templates or you can create your own news articles. When uploading documents it's simple and quick. Our team of 70+ uses Sharepoint as our knowledge base and I love how the built in analytics tells me hits and views. Review collected by and hosted on G2.com.
I have no major dislikes about Sharepoint. Review collected by and hosted on G2.com.
I love all of the features and how easy it is to expand your oob SharePoint environment using their tools with little to no coding. The customer support is also very responsive. Review collected by and hosted on G2.com.
There is a lag time associated with using their forms. We combat this by using power apps when it is a business need that the delay when opening a form could impact them. Review collected by and hosted on G2.com.
I like the interface of Sharepoint. It is effortless to navigate and to research everything I need to find. It is very often that I go onto Sharepoint, and a page is being updated in real-time. That is very helpful because the information is always up to date and accurate! Review collected by and hosted on G2.com.
The only thing I would want to update about Sharepoint is maybe the search results are not easy to navigate. If the search results were more filtered, it would be easier to navigate through them when I have searched for something. Review collected by and hosted on G2.com.
The effectiveness of being able to help out customers anywhere you are is great! I use The data management portion of it. Compared to competitors it's great but more competitors are on the rise. Review collected by and hosted on G2.com.
An app would be very effective for customer service agents because it would simplify use and allow them to be more mobile. For anyone on Salary, they won't need to take a computer home each day. Review collected by and hosted on G2.com.
It provides an efficient, cost-effective solutions to our organizations especially being form forest industry.Our file storing inventory being SharePoint, this has helped us a lot. From workflows to web services great pack of required items are available here. Review collected by and hosted on G2.com.
Not much till now But yeah may be Interface can be improved a bit here and there. Review collected by and hosted on G2.com.
