Cross-CX Reviews & Product Details

The most helpful thing about Cross CRM is its monitoring software across all channels. Another things is the ease of all multi channel communications and processes. Review collected by and hosted on G2.com.

As a business which is in its initial phase, the prices of the Cross CRM does apprear a bit on the expensive side. Other than this there is nothing that can be disliked about it Review collected by and hosted on G2.com.

This best application for Customer relationship, this tool are very easy to use and very helpful application for customer management. This appliaction helps to improve our phone calls and Social Media networks. i Like her dashboard or this appliaction allow to customise the dashborad with our requirements. Review collected by and hosted on G2.com.

Yes facing issues to coonect with costomer support team Review collected by and hosted on G2.com.

The best part is the ability to manage the data of the customers and the accessibility for the users; also, it's easy to view and get more productivity. So far the best Review collected by and hosted on G2.com.

There is nothing such a drawback that I have experienced while using this CRM. It's so smooth and easy to use also. Never felt anything annoying in it till now. Review collected by and hosted on G2.com.

1.Scan all channels of customer integration in near real time periodicity.

2.Ease of configurability in creating use case specific alerts on breach of certain thresholds for quality monitoring

3.Reporting -->create custom dashboards to pull data by applying filters on agent , duration , location of agents / customers etc. Review collected by and hosted on G2.com.

1. 24x7 chat support is only provided -->for L2/L3 issues which require some enhancement/change in the configuration takes some time-->Change management proces needs to be more robust for Cross CRM.

2. Speech Analytics even though is a feature , the ability capture accents and recognize speech intent is perhaps not accurate - Review collected by and hosted on G2.com.

Cross-CRM is a great tool for contact centers to quality manage their fleet. This tool seems to be heaps about others and only getting better as they continue Review collected by and hosted on G2.com.

Cross-CRM doesn't seem to have any issues Review collected by and hosted on G2.com.

Helped train our Customer Rep executives in monitoring quality leads Review collected by and hosted on G2.com.

Should really improve on UI. User experience is really important! Review collected by and hosted on G2.com.

The software is very helpful in quality management. It helps in enhancing the supervision of phone calls and social network platforms. It is also packed with online training programs and quality AI-powered speech analytics. It can also be integrated with a variety of software like Workforce and Zendesk. Review collected by and hosted on G2.com.

I can't find anything negative with this application. Review collected by and hosted on G2.com.

Visualization of data, overall data processing, quality monitoring and access to major crm platforms makes this cross crm an awesome product.They even provide video tutorials and a dedicated blog for customer help. Review collected by and hosted on G2.com.

They do not offer a free trial but a demonstration is available. Review collected by and hosted on G2.com.

Offers training for users both live and through recorded videos. Data processing and 360-degree data visualization are attractive features. Review collected by and hosted on G2.com.

They Could have offered at least NPS, CES, or CSAT free with some modules. Review collected by and hosted on G2.com.

It increases the productivity on calls and chats. Review collected by and hosted on G2.com.

There is nothing I disliked about Cross-CRM Review collected by and hosted on G2.com.