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crmConnect Reviews & Product Details

Rihant K.
RK
Senior Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

It's user friendly interface, data security and flexibility in integrating with all platforms like hubspot or Salesforce. Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

I couldn't find any drawbacks with this tool. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

crmConnect helps centralize customer data by integrating with different CRM. It enhance data accuracy by synchronising information in real time. Review collected by and hosted on G2.com.

crmConnect Overview

What is crmConnect?

crmConnect is a web-based customer relationship management platform. The flexible suite of applications includes tools to manage sales automation, field service, customer support, social CRM, call center, and channel management.

crmConnect Details
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Product Description

crmConnect is a web-based customer relationship management platform. The flexible suite of applications includes tools to manage sales automation, field service, customer support, social CRM, call center, and channel management.


Seller Details
Seller
CRM Aus
Year Founded
1994
HQ Location
Wettenberg, Hessen
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®

Recent crmConnect Reviews

Krishna D.
KD
Krishna D.Enterprise (> 1000 emp.)
5.0 out of 5
"Customer Relation Management"
Helps in quickly resolving customer issues. Also when a case is escalated it becomes easier to communicate the same with the customer. User friendl...
KJ
Kritika J.Mid-Market (51-1000 emp.)
4.5 out of 5
"CRM Connect Review"
it manage and stores all customer related data which makes it easier to access and update the information. with the detailed customer profile it h...
Rihant K.
RK
Rihant K.Mid-Market (51-1000 emp.)
5.0 out of 5
"SEAMLESS CRM Integration"
It's user friendly interface, data security and flexibility in integrating with all platforms like hubspot or Salesforce.
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Video Reviews

20 out of 21 Total Reviews for crmConnect

4.3 out of 5
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20 out of 21 Total Reviews for crmConnect
4.3 out of 5
20 out of 21 Total Reviews for crmConnect
4.3 out of 5

crmConnect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for crmConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Krishna D.
KD
Senior Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about crmConnect?

Helps in quickly resolving customer issues. Also when a case is escalated it becomes easier to communicate the same with the customer. User friendly when compared to its competitors Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

Sometimes tha application is a little slow and gets stuck. Need to wait for sometime to get it fixed . Need to have a lot of patience ce to tackle this kind of situation. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

It helps to keep track of all the tickets that we receive from. Helps to resolve the issues that the customer is facing in a timely manner which increases the performance of the business Review collected by and hosted on G2.com.

KJ
Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about crmConnect?

it manage and stores all customer related data which makes it easier to access and update the information.

with the detailed customer profile it help to build a strong relation with client.

its analytics and repoting features offer to gain insights. Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

nothing to dislike as it enhaces the productivity Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

problem: disorganized customer data

CRM Solution: centralized storage of customer data make it an important feature.

problem: limited insights

CRM Solution : Robust analystics and reporting feature.

problem: Manual Task

CRM Solution : automation of routine task save time. Review collected by and hosted on G2.com.

Pankaj K.
PK
Content Writer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about crmConnect?

The ability to centralise all client data, making it simple to access and manage. CRMConnect may provide tools for managing sales opportunities, forecasting sales, and tracking leads, making it simpler for companies to increase sales and improve their sales processes. Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

CRM systems may have a challenging setup and learning curve, requiring time and training to fully comprehend and use. I believe that CRMConnect's level of customization falls short of their unique business requirements or preferences. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

CRMConnect is used to maintain and improve customer relations. CRMConnect offers resources for controlling the sales cycle. I organise, carry out, and monitor marketing initiatives with CRMConnect. Review collected by and hosted on G2.com.

Cross M.
CM
Salesforce Developer II
Wholesale
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

It help us to make the sales process better process and it help the user to make a short time to go to a faster and a better process for the sales managment system Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

There is no issues in crm connect i beleive it has no issues right no for the users that use the system but i beleive the system should go more for more functionality like follow up calender Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

Help the users to make a faster process with the sales and also it help to make a faster process and it make beneficial to the company financially that why its good Review collected by and hosted on G2.com.

chetna g.
CG
Senior Inside sales specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

The best feature of using this crmconnect is that data entry can be made automatic, it has a dashboard which supervises all sales activity. It is also scalable and can be expanded Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

The least feature to dislike about crmconnect is that it needs a proper setup to function. sometimes setting up the crm can be costly and not suitable for small scale company or start ups. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

The problem that crmconnect has solved is that data entry can be made automatic, the dashboard takes care of all the sales activities and repetetive tasks are automatically updated Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about crmConnect?

It is easy to use and manage Sales marketing and customer together Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

It's take little more time to understand. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

CrmConnect is used for the business CRMs purpose Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

You can be a self started in your seed funding round and still use this application. The automation for tracking your leads and sales is easy so that is probably one less person you have to hire. Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

The inability to connect with other softwares that I am using in my firm. Since the leads flow in from those softwares, it kind of creates a double accounting problem without the connectivity Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

CRM is all about having a workflow for your leads, have them all organised so that you can categorise and mine them through a single click. That's the best part honestly Review collected by and hosted on G2.com.

KA
Academic Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

CRM Connect is one of the best tools for the management of CRM and communications. It helps in elaborating purchase history and customer details which allows the executive to help to connect with their customers very quickly. It helps in hiking the sales and their documentation. The distribution of new leads and their various hierarchy helps divide the customer database equally with the CRM executives. All the related data of the customer is saved online and can be accessed from any device, and can be updated remotely. The central panel provides various reports, which helps in management decisions. Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

The attributes of the Lead panel sometimes retrieve the data from the master database, which can create duplicate entries. A unique ID should be assigned for the new lead added, and the duplicacy can be detected multi-type with the contact details and email id. Overall other modules are excellent and interconnected with each other. Support tea should reply to the issues within the time frame, and a ticket should be generated. Review collected by and hosted on G2.com.

Recommendations to others considering crmConnect:

For better management of CRM and their customers and users, if required to save all the databases at a single point so that as and when needed, it can be utilized. Auto notifications of the SMS and E-mails are the best feature, and they can be customized as per the business requirements. It comes with a POS system as well, and many other hardware tools can be integrated. The support system is excellent, and it helps to resolve the issue. The existing database can be imported easily with excel files and all the data saved on Cloud. Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

We have a team of multi CRM executives and managing thousands of customers. We want to differentiate our customers specifically from the executives so that after-sales service can be enhanced. CRM connect helps manage these customers with the requisite details for the onsite service, and their communications should be entered carefully. Notifications on a scheduled basis are the primary requirement, and mails can be drafted quickly and send to all the customers with a single click. Review collected by and hosted on G2.com.

Earl S.
ES
Senior Financial Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about crmConnect?

We used it for Sales Tracking, Leads, Opportunities. Approval of the internal sales process. All these processes are straightforward to use Review collected by and hosted on G2.com.

What do you dislike about crmConnect?

All the required functionalities worked well. Lack of CPQ functionality for Presales to arrive at the proposal value Review collected by and hosted on G2.com.

Recommendations to others considering crmConnect:

Go for it if you are looking for automating Leads, Opportunities, PartnersManagement. May consider others for CPQ, Proposal Builder Review collected by and hosted on G2.com.

What problems is crmConnect solving and how is that benefiting you?

Streamlining the Sales Department. Collaboration with Presales team Review collected by and hosted on G2.com.