# CRM WDE Connector Reviews
**Vendor:** Softphone.it  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)
## About CRM WDE Connector
The Genesys Workspace Desktop Edition (WDE) Connector eliminates the extensive SAP work usually required to customize the connection between the CRM and contact center. Keeping as much of the customization as possible within the WDE Connector’s scripting module reduces the total cost of the integration and allows the business to maintain control in Genesys instead of in the CRM.






- [View CRM WDE Connector pricing details and edition comparison](https://www.g2.com/products/crm-wde-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+06%3A56%3A56+-0500&secure%5Bsession_id%5D=27a10d86-38e9-47cf-bde5-591a1232812a&secure%5Btoken%5D=c0345d3b6d4224c56a2cd4e2389367d29bcd4135c7e80e8d9e8362515cab0e85&format=llm_user)

## CRM WDE Connector Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making