Critical Mention Reviews & Product Details

The reports are easily the best thing about critical mention. The analytics at the top, the breakdown of categories, the charts and the ability to view all coverage in one place is loved by myself and my clients. Review collected by and hosted on G2.com.

The estimated audience values are always wayyyyyy off for online outlets. We are constantly having to adjust the numbers which is extremely time consuming and frustrating. It also misses a ton of mentions so we are often having to search for coverage manually or via other search engines and adding them to reports manually. Review collected by and hosted on G2.com.

Before choosing Critical Mention, I researched several industry-leading tools. Critical Mention had the best features, the most inclusive list of media monitoring channels, and the ability to find and update contact information for journalists and reporters, as well as send out press releases and other important public communications. The cherry on top is the interactive reports. These reports allow us to easily monitor the reach, sentiment, and impact of our communications efforts. Review collected by and hosted on G2.com.

I wish that the search function were easier to use. Trying to determine if I'm using the best search criteria can be a little challenging. Review collected by and hosted on G2.com.

The ease of capturing, saving and sharing clips. Review collected by and hosted on G2.com.

There is not much to dislike. It has all the features i'm looking for. Review collected by and hosted on G2.com.

What I like best about CM are the analytics and reports that allow me to offer better informed counsel to those I support in their public relations efforts. It's also a great reporting mechanism for grants and accountability to stakeholders. Review collected by and hosted on G2.com.

I'd like to see to media mentions to go back further than two years. Review collected by and hosted on G2.com.

Breadth and depth. When we signed up several years ago it was the only system which tracked print/web/broadcast/socials. Their license with Nexis helps us track global mentions we'd otherwise miss. Review collected by and hosted on G2.com.

OOB reporting is very shallow. We have to export the csv of our daily alerts into a different system to get meaningful data. We no longer use X/Twitter, but CM's roadmap has no plans to include Bsky; instead they want to sell us an additional product to monitor that. Also, it would be great if we could batch upload persistent identifiers (DOIs, etc.) to track in addition to names. Review collected by and hosted on G2.com.

I like the ability to see the mentions and view how our work, messaging etc is being featured in local media. Review collected by and hosted on G2.com.

The ability to find our mentions could be better streamlined. Review collected by and hosted on G2.com.

The entire platform is user friendly and provides all of the tools needed to conduct media relations. Your account rep is fantastic, unlike competitors' products where you don't even know how to quickly get in touch with them. Review collected by and hosted on G2.com.

For social listening, I wish it had BlueSky and LinkedIn. Review collected by and hosted on G2.com.

I have been in PR for more than 15 years and have tried a lot of media monitoring services, but none ever met my expectations ... until I found Critica Mention. It is the most comprehensive and user-friendly media monitoring service I've used in my career. The customer service is outstanding. Critical Mention has exceeded my expectations, and I hope to use their service for a long time. I've rebuffed any other services that have tried to pitch me over the years (and there have been plenty). I don't even waste my time taking a meeting, because I couldn't be happier with Critical Mention. Review collected by and hosted on G2.com.

I have not disliked anything at this point. Review collected by and hosted on G2.com.

Customized reports, ease of sharing those reports Review collected by and hosted on G2.com.

Could use more graphics in custom reports if allowed Review collected by and hosted on G2.com.

Critical Mention alerts me anytime one of our clients is featured in the media. It also allows me to share and download clips of our clients on television. This is such a valuable tool for any PR professional. Review collected by and hosted on G2.com.

There isn't really anything I would change about Critical Mention. I have been subscriber for many years and it always does exactly what I need it to. If you do run into a problem, they are always willing to help. Review collected by and hosted on G2.com.