--- title: Crisp Reviews meta_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 199 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 199 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crisp Reviews **Vendor:** Crisp IM SARL **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 ## About Crisp Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) ## Crisp Pros & Cons **What users like:** - Users praise the **exceptional customer support** from Crisp, highlighting its responsiveness and effectiveness in enhancing their experience. (30 reviews) - Users appreciate the **user-friendly features** of Crisp, enhancing customer support and interaction efficiency significantly. (28 reviews) - Users praise Crisp for its **exceptional AI functionality** and robust support, enhancing efficiency and customer interactions. (28 reviews) - Users praise the **user-friendly nature** of Crisp, making it easy to implement and utilize for all tasks. (21 reviews) - Users appreciate the **intuitive interface** of Crisp, enabling easy management and prompt responses to customer conversations. (17 reviews) - Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews) - Easy Setup (14 reviews) - Automation (13 reviews) - Time-saving (13 reviews) - Integrations (11 reviews) **What users dislike:** - Users note the **missing features** in Crisp, such as insufficient notification options and limited mobile functionality. (10 reviews) - Users note the **limited features** of Crisp, particularly in article editing and mobile accessibility, which restrict functionality. (7 reviews) - Users are disappointed by the **lack of essential features** in Crisp, complicating basic tasks and usability. (5 reviews) - Users find Crisp **expensive** for small businesses, especially when essential features require higher-tier plans. (4 reviews) - Users find the **learning curve frustrating** , as understanding the logic and creating workflows can be time-consuming. (4 reviews) - Limited Options (4 reviews) - Chatbot Issues (3 reviews) - Email Communication Issues (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) ## Crisp Reviews ### 1. Customizable help center **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel H. | Marketing Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Crisp?** The automatic chat bot is extremely useful when a customer agent is not available. The customer support of Crisp is exceptional **What do you dislike about Crisp?** While using the mobile app notifications can delay because you don't get these alerts instantly **Recommendations to others considering Crisp:** Their pricing plan is very attractive even to small businesses. Crisp will provide you with notifications when clients visit your site helping you plan on how to communicate with them **What problems is Crisp solving and how is that benefiting you?** Crisp translates different languages for us with the auto-translate feature and our clients can type in any language. The chats with clients occur in real-time. ### 2. Great solution that evolves all the time... **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel L. | Directeur Expérience Client, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Crisp?** The support staff is tops! Easy interface, quick onboarding for new users Very few bugs and downtime? What's that - not with Crisp Well-thought-out, affordable software with a well-made API I look forward to each release for new, easy to use features **What do you dislike about Crisp?** A few things will need improving over time: Statistics/Reporting and the mobile app. But even that part at Crisp is great, they are constantly working on the next best/big feature... **Recommendations to others considering Crisp:** Honestly, just try it, they have a lot of documentation, videos, and if you need some help, they are very knowledgeable and helpful... **What problems is Crisp solving and how is that benefiting you?** Efficient, centralized environment for all of our digital customer touchpoints [except Instagram because Instagram is a walled garden :( ]: Live Chat, FB & Twitter Direct Messages, Contact Form, email, etc. ### 3. Pathetic Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Ananay B. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Crisp?** Nothing, the customer support is pathetic and doesn't respond **What do you dislike about Crisp?** They charged my card twice and as soon as I asked for a refund they stopped responding to my email **What problems is Crisp solving and how is that benefiting you?** Removing crisp, going to go with another service ### 4. Great tool - bad reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Ena M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Crisp?** Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard. **What do you dislike about Crisp?** I am actually even looking to perhaps change a solution, as reporting makes no sense. I cannot get a good reporting with Crisp, There is no actual way to measure success and work of customer support - which is crucial. **Recommendations to others considering Crisp:** Try all the possible features right at the beginning, because you can do 10000s of things with Crisp and set up 1000 of automatic things, but it is not that clear, so test every single button. Also - shortcuts will save you. **What problems is Crisp solving and how is that benefiting you?** I am handling 16000 clients all by myself over Crisp, so to be honest it made my life a lot easier. I love shortcuts - because it makes my response time really quick. Clients also feel that human touch as I get to use GIFs ### 5. Great tools overall! **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro d. | Customer Success Manager (Global), Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Crisp?** - Live translate is pretty accurate and it supports many languages - You can enable a Help Center for your platform and set it up using Crisp - Analytics tool brings useful insights **What do you dislike about Crisp?** - They say they have a few integrations available, but they do not seem to work. Just tried to integrate it with PipeDrive and the sync mixed up all contacts. It is definitely needed to make some updates in the PipeDrive integration. **What problems is Crisp solving and how is that benefiting you?** Supporting clients in multiple languages ### 6. Good feature set, deceptive marketing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Crisp?** Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. **What do you dislike about Crisp?** As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few other things like this too. I assume as they grow so will their attention to these experience details. **What problems is Crisp solving and how is that benefiting you?** Just using it as our chat feature within the organization. Nothing solved in addition to the previous solution we had. It does load faster though. ### 7. Fastest loading live chat software with the most features **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Crisp?** Fast loading javascript Text message or e-mail replies when user has left chat tied to the user Best pricing model Great extensibility 100% up-time Tons of working use cases solved by this **What do you dislike about Crisp?** Chat bot module doesn't feel complete. Lack of ability to send a timely transcript upon chat completion automatically. This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the platform, when we moved live chat in-house due to COVID-19 we couldn't handle all the chats ourselves anymore and found some users not getting replies for 2+ hours. When we tried to configure the chat bot to record lead information if we were unable to reply to them we found it wasn't properly processing and sending. **What problems is Crisp solving and how is that benefiting you?** Visitor conversion increased above expectations with this live chat. Text message replies were very common and our visitors found it more useful. Being able to tie communication to leads in a single inbox was very useful and made tagging, segmenting our outbound marketing even easier. ### 8. Respond with the right person at the right time **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Vendor Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 ### 9. Crisp has revolutionized our customer relationship to a close and seamless one **Rating:** 5.0/5.0 stars **Reviewed by:** Rémy B. | CEO and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Crisp?** Crisp is super easy to integrate in your website and mobile app. It has a SDK for native android and Apple apps It is very flexible, you can customize a lot of things You can integrate it with many external tools and platforms **What do you dislike about Crisp?** We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that they could take our requests in their roadmap :) **What problems is Crisp solving and how is that benefiting you?** With Crisp we are very close to our app users. We mostly chat live with them from the website and the app. No more back and forth emails and no more long resolution times. There is an API that we also used to develop custom features in our app where our operator interact with what the user does in the app. We can add value to what the user does, almost real time. Fantastic value added for our user experience. ### 10. An excellent surprise! An amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Julien R. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Crisp?** - Increases our productivity - Easy to use - Easy to implement - Great support - TodoList - Available with WhatsApp (our clients love that) - It's user-friendly as well - Easy to send an SMS if we need to alert a customer It's actually a shared mailbox we all use to respond to customers. **What do you dislike about Crisp?** - A few bugs are still there, but when you report them, they're often corrected. - Tutorials are not translated into French... could have helped me sometimes. I need development skills I don't have to add some metrics/reporting I need to. **What problems is Crisp solving and how is that benefiting you?** Our point was about the phone; we were losing time with so many phone calls that were not relevant. With Crisp, we only call the customer if they ask for it and if it's necessary (which is often not the case). We also receive all inbound requests from customers in one place: Crisp. The way we answer any request from customers is very smart. We feel like we are just working with a to-do list. I consider that we increased our productivity by 30% to 40% in just one month. ### 11. Definitely recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine K. | Business Solutions Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Crisp?** My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*. **What do you dislike about Crisp?** The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself. **Recommendations to others considering Crisp:** Read their documentation! Seriously, the support rep sent me quite a few of their user articles and every single one helped with the issue I was having. It's a refreshing change! **What problems is Crisp solving and how is that benefiting you?** We are using Crisp as a way for more customers and potential clients to reach us even when we're offline. Our marketing analyst configured the chat to essentially be a friendly bot - it will help you get where you need to go until you need to speak to a live person. ### 12. Best live chat app for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Crisp?** Great looking chatbox, features like magicbrowse, and the responsive and helpful support. **What do you dislike about Crisp?** Perhaps a little more customizability like the exact text used for asking for emails and other messages. **What problems is Crisp solving and how is that benefiting you?** Able to answer any customer questions live and quickly. Improving conversion rates. ### 13. Crisp Chat / Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Crisp?** Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months. **What do you dislike about Crisp?** The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly from our mobiles. **Recommendations to others considering Crisp:** Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction. **What problems is Crisp solving and how is that benefiting you?** Much more productive than we had been, and able to support customers quicker out of hours having so many shortcuts and helpdesk articles that we can link to easily. ### 14. Very responsive customer support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Jake W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Crisp?** The Crisp Support Team is very responsive and answered my questions with great information. And in the rare cases they could not address an issue right away, they got back to me in a very timely manner with follow up. **What do you dislike about Crisp?** Ratings are given by customers to chat agents, but you cannot display those ratings anywhere. **Recommendations to others considering Crisp:** Affordable, responsive, gets the job done. **What problems is Crisp solving and how is that benefiting you?** We are now able to address customer questions quickly. Specific questions or issues can be routed to the proper individuals for even more efficient answers. ### 15. Crisp is probably the best multi-channel relationship management software we tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Julien B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Crisp?** All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app. **What do you dislike about Crisp?** The automatic email marketing tool is a bit hard to understand at first: the tool rely on "events" which is not common. A WYSIWYG editor for email campaigns would be a GREAT feature (but I think that's already on their roadmap). **Recommendations to others considering Crisp:** Try them: their options, coupled with top-notch support, will make you choose Crisp for sure. **What problems is Crisp solving and how is that benefiting you?** We provide customer support with Crisp in a variety of ways: chat, email and support center. The overall experience is really positive, we save a lot of time thanks to Crisp. ### 16. Best Chat Tool For Your Business. **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv T. | Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Crisp?** Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake. **What do you dislike about Crisp?** We would surely like to have detailed reports. **What problems is Crisp solving and how is that benefiting you?** We use Crisp to communicate with CallHippo visitors and our existing customers. We tried multiple tools but the no tool is as Crispier than this tool. The team is as awesome as the their tool is. Keep up the good work guys. ### 17. Evaluated over 20 products, and Crisp came out on top **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Crisp?** API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead. The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it. **What do you dislike about Crisp?** Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for. The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox. **What problems is Crisp solving and how is that benefiting you?** We needed an embedded support product for GoTab to allow easy communication with both our clients (restaurants & retailers) and our customers / consumers who use our products. Crisp became that messaging backbone both from a data/storage perspective, and also as an interface. **Official Response from Antoine GORET:** > Thank you Tim ! We'll work the email feature in the next months. ### 18. Crisp has proven to be best chat solution after testing multiple alternatives **Rating:** 5.0/5.0 stars **Reviewed by:** Timi W. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Crisp?** We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc. As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients. Oh, and CrispyBird game is nice! **What do you dislike about Crisp?** The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it. Otherwise, nothing bad to say! **What problems is Crisp solving and how is that benefiting you?** We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience. Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems. **Official Response from Antoine GORET:** > Hey Tim, Pleased to see that our software is the best :) ### 19. Best experience with chat so fat **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Crisp?** We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they account, then our operators can carry on manually if the file is not what we expect. Our experience has been great and we are always excited to discover the new features that the crisp team often releases. **What do you dislike about Crisp?** Would be great to lock outside users out of the helpdesk with user authentification, that would allow us to use the helpdesk more as we would be able to publish confidential information. We are looking for a way to engage our clients into an relationship where we are able to "audit" them, and give them confidential feedback on how to improve their bottomline, it is not possible yet for us to use crisp for this purpose. There is a way to use a password to access the helpdesk, but it would be too much of a pain for our clients, so for now we are not using the feature. **Recommendations to others considering Crisp:** choose an ecosystem of apps that work together in order to reduce manual input. Build a reporting tool that is able to get info from crisp and cross it with other sources such as pipedrive in order to get a datadriven analysis of your performances. **What problems is Crisp solving and how is that benefiting you?** Crisp is our main customer success platform, and our engagement has greatly increased since we engage directly customers on the app without them having to swich to their email client. **Official Response from Antoine GORET:** > Hello Joseph! Wow, what a nice feedback, so glad we have you as a customer :) ### 20. Amazing tool, better than competition **Rating:** 5.0/5.0 stars **Reviewed by:** Matthieu P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2020 **What do you like best about Crisp?** Everything that our SAAS need and very easy to use UI/UX ! **What do you dislike about Crisp?** can't find anything to dislike, everything I need is there. **What problems is Crisp solving and how is that benefiting you?** We are using it extensively to help our users when they are lost on our platform. Combining chat, magicbrowse and helpdesk... ### 21. Best **Rating:** 5.0/5.0 stars **Reviewed by:** Felix Y. | Founding Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Crisp?** Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk. **What do you dislike about Crisp?** The reporting would be nice to see some more customization in. Possibly the ability to download report source data would help. **Recommendations to others considering Crisp:** Sign up for a trial I think for the price and functional it it can't be beat. **What problems is Crisp solving and how is that benefiting you?** Easy chat support, call to chat/sms conversions, advanced integration with other systems like Stripe, Fedex, etc... to give agents a much simpler process for helping customers. **Official Response from Antoine GORET:** > Hey Felix, Many thanks for your feedback. Very happy to have you on our side. ### 22. Crisp fraud - lied to us to keep us through 18 months, now its a legal matter. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about Crisp?** System as itself could be useful, however the company defrauded us by telling lies to keep us as premier member **What do you dislike about Crisp?** Crips back in 2018 kept telling us that all of our updates we wanted for our Shopify store would be coming in December of 2018 and that we should sign up for the premier membership because of this. Then it was pushed to Jan, then Feb, then April , then end of fall, then end of year. Then when they showed us the Beta program - they stated they would not be making the changes they promised us. WE saved all correspondence and now are heading towards a law suit because of this. When we spoke to them, they just replied "we are not making you stay" very rude, and not what you want to a company. Our legal move forward is yes, they did make us stay by promising us updates month by month. And that is fraud. Highly suggest staying away from this chat service and the misleading company. As far as the features of the system, then are VERY BAD , choppy, not smooth, and nothing that they show as unique really works at all. **Recommendations to others considering Crisp:** Be very careful if you choose to go with crisp - do not expect good / honest answers or solutions. **What problems is Crisp solving and how is that benefiting you?** We are solving our problems by suing them unfortunately. They did not take us serious in the matter, but defrauding a company for over a year, is very serious to us. ### 23. The best multi-channel customer relationship management software! For us it is the perfect solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Crisp?** The live chat is excellent, what we like most is the number of "plugins" that can be added. The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time. E-mail acquisition to be able to respond to customers later when support is offline. MagicMap is magic! **What do you dislike about Crisp?** No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of the pages consulted by the surfer and the possibility of clicking on the links to consult oneself. **Recommendations to others considering Crisp:** Connect Crisp with Facebook Mesenger ! **What problems is Crisp solving and how is that benefiting you?** We gain in responsiveness and Crisp allows us to finish convincing when necessary. We can make demos easily and support our users in their choices. ### 24. More than just Customer Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Crisp?** Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation. We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job. We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it. **What do you dislike about Crisp?** Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work. **What problems is Crisp solving and how is that benefiting you?** - Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that - Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work. **Official Response from Antoine GORET:** > Hi David, Thank you very much for your feedback, we are very happy that our software suits your needs :) Regarding your feedback, we are now working on a brand new version of Crisp that should help you better use Crisp with no problems. ### 25. The best experience of chat live system **Rating:** 5.0/5.0 stars **Reviewed by:** Iris M. | Marketing responsable, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Crisp?** Crisp is a great tool that allows us to communicate with our customers in all languages. It is very easy to use and a very pleasant tool. We try many tools before using Crisp and it is by far the best on the market today. **What do you dislike about Crisp?** Nothing and when we have questions, support is very responsive. **What problems is Crisp solving and how is that benefiting you?** With Crisp, we bring a better experience to our customers. Crisp allows us to respond instantly and above all to talk to visitors before they contact us to advise them on their purchase. ### 26. Really high value for very little money **Rating:** 5.0/5.0 stars **Reviewed by:** Søren Christian R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Crisp?** It just works and very easy to install. The API's are extensive and you can do very advanced stuff like live chat translation and remote control of customers browser. **What do you dislike about Crisp?** Not possible to view or filter on custom fields in the contacts list **What problems is Crisp solving and how is that benefiting you?** We have moved our setup from intercom to crisp and are now only paying a fraction of what we used to. Very few feature draw-backs until now ### 27. Great functionality at a great price tag! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Crisp?** It just works!.. easy setup and rewards for each feature you incorporate.Their support is fast also, which is really good. **What do you dislike about Crisp?** Nothing yet. Everything works. We look forward to the IOS sdk. **Recommendations to others considering Crisp:** Monthly fixed price! **What problems is Crisp solving and how is that benefiting you?** Fast support for our customers ### 28. The simplest yet greatest live chat / knowledge base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Helene G. | Product Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Crisp?** I have been using Crisp for a while now, after using Intercom and Zendesk. Intercom was too expensive for us (we did not use every feature) and Zendesk interface was just discouraging for some of us. Crisp is simple to use, yet powerful, and not so expensive. **What do you dislike about Crisp?** The fact that you don't have yet subcategories management in the knowledge base. A category can quickly become a bit crowded (but apparently they are working on it). **What problems is Crisp solving and how is that benefiting you?** Collecting user feedback / offering support to users Aggregating knowledge for our users ### 29. Perfect app for support and customer reactivation **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Crisp?** Crisp is very fast (unlike Intercom) and is reasonably priced (Intercom quickly becomes overly expensive). The founding team is also very friendly, helps with the implementation and welcomes user feedback. **What do you dislike about Crisp?** Not much — it's still the first versions of the product and I'd love to see more analytics for the campaigns. It's already very good for the price though! **What problems is Crisp solving and how is that benefiting you?** - Customer support application - Marketing reactivation campaigns - FAQ - chatbots ### 30. Smooth and seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vinodh R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Crisp?** The best part is that our customers love it and all our documentation is easily available. The interface is cool, great UI/UX, magic viewer is great. We get to see the visitors to our website and what they are doing. Good improvements in analytics and reports section as well. A great software, our team reviewed many alternatives before zeroing in on Crisp ! **What do you dislike about Crisp?** Nothing much, yet to figure how to use real time debugging feature. **What problems is Crisp solving and how is that benefiting you?** Timely customer support, ability to share relevant articles based on customer queries, increased customer happiness. ### 31. An excellent chat web system **Rating:** 5.0/5.0 stars **Reviewed by:** Antonin R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Crisp?** I always have my crisp webpage open in order to follow our visit on our website. Easy to understand, easy to interact with customers. Possibility to connect to Slack. **What do you dislike about Crisp?** Actually I like everything. Crisp really answers to all my needs. **What problems is Crisp solving and how is that benefiting you?** The fact that we are not only a ecommerce website but we also are humans behind. Some customers even ask us some advices before buying. ### 32. A simple and intuitive chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Crisp?** Crisp is a chat tool designed for users, easy to use (UX by design), the experience is good and the journey is intuitive. I use it daily to qualify and interact with my audience. The mirroring tool that allows tracking the user journey is a marvel. In short! I highly recommend it. **What do you dislike about Crisp?** In the future, I would like to be able to use predictive features to better understand our potential customers. **What problems is Crisp solving and how is that benefiting you?** Process incoming leads and no longer miss opportunities. Personalize the relationship from the moment they enter the website. ### 33. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Crisp?** Benig able to see users location and to even see the user's screen with Magic Browse feature! **What do you dislike about Crisp?** We would like to have more information about users configuration, like browser version for example. **What problems is Crisp solving and how is that benefiting you?** We connect with some of our users and our team can collaborate to get feedback and improve our product. ### 34. Hyper simple and agile solution to plug into your information system. **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Crisp?** I plugged Crisp into my site in 2 clicks and the personalization/customization is super simple and effective. **What do you dislike about Crisp?** Some display bugs in new conversations remain to be fixed **Recommendations to others considering Crisp:** Ne laissez pas tomber parce que vous pensez que quelque chose n'est pas disponible, vous pouvez demander à l'équipe à tout moment de travailler sur vos problèmes. **What problems is Crisp solving and how is that benefiting you?** I have a real human connection with my prospects who can ask me all their questions live at the time of their registration. ### 35. Sales lied to us to get us to sign up - now we are having issues... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Crisp?** The system is alright - but the customer service is VERY misleading and did not follow up with what they promised us. **What do you dislike about Crisp?** The sales dept said in JUNE of 2018 that all the features we were looking for would be in this HUGE release by the end of the year (2018). However , we had to just reach out and now they pushed that back another HALF A YEAR - and who knows if its going to come out then. The reps are VERY rude and non helpful in many ways - I suggest looking for another chat application - we are now entrusted in them with a lot of data , feel very mislead in many ways. And we can't trust them for what they said. The entire reason we signed up with Crisp is because of this "amazing update"... the owner told us "well so sorry we didn't want to release buggy software just for you". I mean... thats not professional. I do not recommend **Recommendations to others considering Crisp:** I would not recommend - its very buggy at times - doesn't work well with mobile - and the customer service tells you things that are not true, very amateur company. I would recommend looking elsewhere **What problems is Crisp solving and how is that benefiting you?** Just basic chat **Official Response from Antoine GORET:** > Sorry about that experience, to be honest, 2018 has been a tough year for Crisp. As you may know, we are a small team with tough objectives. Our aim is to provide the best service ever for our customers that's why we couldn't release that "buggy software" when you wanted to. Now we can proudly say that the new Crisp will be ready before the end of 2019. We worked very hard the last few months and we would be pleased to let you try it :) So if you would like to have a chat with us, we would love to hear about the features you would like to see and how we could make things to adapt to your business. ### 36. Affordable and powerful! **Rating:** 4.5/5.0 stars **Reviewed by:** Grégoire d. | Head of Growth (Remote), Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Crisp?** The product is simple, powerful and affordable. **What do you dislike about Crisp?** So far so good. I had to contact their support team once and they were very helpful. **What problems is Crisp solving and how is that benefiting you?** Crisp is helping me engaging my visitors in a simple and proactive way. ### 37. Probably the best IM support widget **Rating:** 5.0/5.0 stars **Reviewed by:** Yaël G. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Crisp?** The widget is really easy to setup, fully customizable and yet I had no problem with it through more than 10 setups. **What do you dislike about Crisp?** Pricing can seem relatively high at first but once you get used toall the features it isn't anymore. **What problems is Crisp solving and how is that benefiting you?** Customer success & support. Easy tracking of conversations (through their app or our Slack integration) ### 38. A great chat program **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Store Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Crisp?** It's extremely easy for customers to use and extremely easy to implement. If you know there is a particular page your customers often need help on you can input Crisp. Having that instant communication could prevent a customer from giving up and shopping elsewhere. It also helps you triage incoming issues rather than needing to staff on hand to answer phones. Attention to design is superb. **What do you dislike about Crisp?** Only 4 agents for the 25/month version is difficult and the jump to unlimited at $95 is steep. The mobile app is a little slow and sometimes chats that have already been answered appear as unanswered. **Recommendations to others considering Crisp:** Crisp is a great way to implement new chat features and the onboarding process is extremely quick. **What problems is Crisp solving and how is that benefiting you?** It's difficult for a small business to answer phone calls on the fly to deal with customer problems. Chat helps to triage and organize support tickets. Multiple customers can be helped at the same time. We have found that Crisp allows us to better track the issues coming in to allow us to better follow up with customers. ### 39. Amazing Desktop Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Krishna C. | Talent Acquisition & Digital Marketing Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Crisp?** The fact that it's lightweight, lets us customize all our triggers and set up events that may be useful in campaigns like a CRM. Various features like the remote debug and location plus browsing history have helped us understand the journey of the users as well as their thinking, **What do you dislike about Crisp?** The mobile version is a little crappy. It could be faster and less internet intensive because sometimes it takes a while to update that someone else has replied to the conversation and there are double replies **What problems is Crisp solving and how is that benefiting you?** Helping customers without having to get on a call with them for every single problem they face. The best benefit this provides us is that of time. Reaching out to new visitors via the chat button has helped us convert some good visitors into amazing customers today ### 40. Great live chat and customer communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tigran H. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2017 **What do you like best about Crisp?** First of all, Crisp was extremely easy to set up. We quickly implemented it on our website and invited our team members to join. They have a free trial for 14 days and we used it to get started. It was a great experience. I like the way we can chat with our website visitors and potential customers via Crisp chat. It's also very useful that we can reach out to website visitors via live chat whenever they are visiting our website. So far the experience was great and the fact that Crisp costs probably 3-4x cheaper than similar alternatives in the market makes it a no brainer to use it. **What do you dislike about Crisp?** There were some very small bugs, but we feel that the Crisp team is working on improving the product, so everything is fine. **Recommendations to others considering Crisp:** If you want a live chat and customer communication tool that has great features and is affordable, then I highly recommend to check out Crisp. You'll like it. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us communicate with our website visitors. It allows as not just sit and wait when the visitors will start a conversation with us, but it let's us start the conversation with the visitors when they are on our website. This helps us engage with our potential customers, guide them through sign up process, answer their questions and overall improve the user experience. ### 41. Really amazing Freemium product with unique features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Crisp?** Crisp is every bit as good as it's competitors in the live chat category. It's a lightweight CRM, & support team messenger tool to handle all your client-facing communications, simply and easily. What I didn't expect was to find a number of new and innovative features, such as one click to convert a chat to a video call, or take control of a webpage to assist a customer. The live map feature is really neat too! **What do you dislike about Crisp?** Sometimes the UI has some quirks, mostly internal facing (and not customer facing), like an odd translation here and there, or a small bug (that usually gets fixed). Makes sense though for a very small, lean/agile dev team. **Recommendations to others considering Crisp:** Try Crisp, it's free & you can evaluate for an unlimited time period. **What problems is Crisp solving and how is that benefiting you?** Using crisp for live chat on a number of websites, to handle 100% of customer-facing communications. ### 42. Fully Featured Chat App for Customer Engagement. **Rating:** 4.0/5.0 stars **Reviewed by:** Neha S. | Sales Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2017 **What do you like best about Crisp?** In the past, I looking for chat app for my website so I start googling and check and used different chat app but I'm not fully satisfied with the features they provide. Then I visit to Crisp and check the features and functionality. It's very easy to use, even a novice user without any training can use this app. One of best feature of this app is customer retention through sending email, If any customer share their email then after leaving the website chat history delivered to their email and you can also engage them again via sending simple 'Hi' message on chat. Awesome Crisp. You people doing good at customer engagement tool. Personally recommend to use this app. **What do you dislike about Crisp?** I think their is nothing to dislike, but few limitation in every plan, so you pay for that and use hassle free. **What problems is Crisp solving and how is that benefiting you?** We provide support to customers through Crisp, solve their queries, handle sales related enquiries etc. ### 43. Slick software, amazing customer support, always adding more functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Crisp?** Slick product. Just works,. Is easy to install. Mobile apps make it easy to respond. Right level of customization and flat rate pricing. Has a robust free plan. Fast and knowledgeable customer support. **What do you dislike about Crisp?** In certain cases ,there could be a bit more customization like in the helpdesk with more customization for headers and footers. **Recommendations to others considering Crisp:** There's lot of functionality and you don't need to use it all. It's easy to get going through with a robust free plan so I would just start and try it. **What problems is Crisp solving and how is that benefiting you?** Customer support and helpdesk. Mobile apps make it easy for the team to respond. Results in faster responses, centralized knowledge. Fantastic and broadly compatible end user experience. ### 44. Awesome Chat bot I have seen till date **Rating:** 4.0/5.0 stars **Reviewed by:** Rishi K. | Customer Service Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Crisp?** Crisp is an awesome chat bot. One of the best thing is automated email campaign and email triggers. I like the way we can chat with our website visitors and potential customers via Crisp chat. I highly recommend to check out Crisp. You'll like it. **What do you dislike about Crisp?** Few features limitation as a free member. There are few minor fugs and I thinks, soon Crisp team fix it. **Recommendations to others considering Crisp:** Crisp is a very awesome chat bot. It helps you solving your customers query as well as driving sales for you. Automated Campaign help you to stay connected with your prospects. **What problems is Crisp solving and how is that benefiting you?** At here, we are solving our customer support as well as generating sales using Crisp. ### 45. Crisp **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa G. | Day-to-day Manager, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Crisp?** Crisp makes it very easy to connect with customers and provide feedback when needed in an easy to use, well designed live chat format. **What do you dislike about Crisp?** It would be nice if the unlimited package wasn't such a big jump in price from the pro. **What problems is Crisp solving and how is that benefiting you?** I have been able to automate the FAQ section of the website which has been a huge resource in productivity. ### 46. Great product to speak with your users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Crisp?** Easy to set up Affordable Nice design Mobile app **What do you dislike about Crisp?** Can be buggy at times Doesn't seem like the developers are making improvements to the product **What problems is Crisp solving and how is that benefiting you?** Direct in-app conversations with users Easy to use Helpdesk ### 47. Crisp increased the conversion rate to 3X **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Crisp?** It is very responsive and quick, it is similar to intercom but more features and easily fits your budget when you are starting up. We have multiple types of users at WIttyPen and since we are in Beta, our users usually want to talk to us and know more, Crisp lets us connect with our users directly and solve there problems. **What do you dislike about Crisp?** I like the overall features on crisp, the only issue at times is it shows messages which have already been answered when I come online and the mobile app can be quicker. **What problems is Crisp solving and how is that benefiting you?** Customer Acquisition Support ### 48. Perfect for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca Hatton A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Crisp?** The ease of the Mobile version. It is very user friendly. **What do you dislike about Crisp?** Everything seems to be in working order. **What problems is Crisp solving and how is that benefiting you?** It’s a great way to communicate with my clients. It’s easy to use. ### 49. Great piece of software with awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Stanislav D. | Marketing Manager, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Crisp?** The affordability and in the same time the great features. Best price/features ratio I found for this kind of product. Putting aside the software itself, the support those guys provide is outstanding! **What do you dislike about Crisp?** The lack of Zapier integration that could allow further automation **Recommendations to others considering Crisp:** Just contact their support when you have some problems, their are awesome. **What problems is Crisp solving and how is that benefiting you?** Customer support Lead capture Customized experience on different landing pages ## Crisp Discussions - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment - [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+21%3A06%3A42+-0500&secure%5Bsession_id%5D=fe58f556-cb0b-4ab0-828d-87bffac5e85a&secure%5Btoken%5D=b0b8c64ec9babce314e4d4ca8842bd1f0bcec695d468c16e98c18cc83b217aad&format=llm_user) ## Crisp Integrations - [Activepieces](https://www.g2.com/products/activepieces/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## Crisp Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Crisp Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,674 reviews)