--- title: Credible by Qualifacts Reviews meta_title: 'Credible by Qualifacts Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Credible by Qualifacts works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 34 scale: '5' date_modified: '2026-07-07' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Credible by Qualifacts Reviews **Vendor:** Qualifacts **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.5/5.0 **Total Reviews:** 34 ## About Credible by Qualifacts Credible is an advanced web-based Electronic Health Record (EHR) system designed for behavioral health and human services. This comprehensive EHR supports various providers, from large multi-location to specialized agencies like CCBHCs, SUD treatment, residential/inpatient programs, and agencies that support Autism/IDD. Rated Best in KLAS for Software and Professional Services in Behavioral Health, Credible is recognized for its configurability, user-friendly interface, mobile accessibility, robust data analytics, and revenue cycle management capabilities. Self-service configuration allows for customization to meet agency workflows, programs, and compliance needs. It features configurable menus, smart screens, intuitive workflows, and various assessments. It offers evidence-based treatment suggestions, preventative care reminders, and detects potential drug interactions. Patient portal and telehealth are integrated for virtual care delivery and the mobile app provides offline access to client data, task management, and documentation. Get actionable insights with standard reports, advanced search, custom report generation, dynamic dashboards, and a Business Intelligence module. The integrated billing module supports various payment models, connecting billing to service documentation for accurate claims processing. State-specific reporting support includes report maintenance, updates, data submission support and best practice guidance. The EHR can integrate with other systems, state HIEs, labs, hospitals, and primary care providers. Implementation typically takes less than six months, and our robust customer support ensures that agencies can maximize the use of their EHR system. ## Credible by Qualifacts Reviews ### 1. An okay EMR but not the best I’ve used. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Credible by Qualifacts?** Out of the different Softwares I've used for taking clinical notes, I appreciate the ease of seeing my incomplete tasks in Credible. It is easy to view all past services as well! **What do you dislike about Credible by Qualifacts?** The process of having to schedule every task can be daunting, I've used other softwares where this isn't necessary, it may be more on my company but I'm used to a drop menu with codes I use, not every single code possible. Scrolling through hundreds is obnoxious. I wish there was an auto save when you have a page open, because they are going to crash sometimes and lots of work goes with it. **Recommendations to others considering Credible by Qualifacts:** It is a solid EHR, especially if multiple roles ass reporting on one patient, but it is more involved than some others. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Credible helps us solve communication between many health care workers, organization of all patient records in one easily accessible spot, and it helps keep each worker organized with what they need to finish that day. ### 2. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella W. | Certified Peer Recovery Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Credible by Qualifacts?** It is easy to navigate to what you need. It is easy to make a referral to any department in the company. It is easy to sign and create notes and it is easy to delete those notes as well. **What do you dislike about Credible by Qualifacts?** I don't like that when the tabs are on the top you have to hover over them to see what they are. I also don't like that when you search for a client it doesn't just give you that client, it requires another step. **What problems is Credible by Qualifacts solving and how is that benefiting you?** We are able to have all of our clients in one place. I am unsure of any financial benefits. I enjoy using the system because I find it user-friendly. I do not like that we have to use two systems. ### 3. Credible Review **Rating:** 5.0/5.0 stars **Reviewed by:** Corey R. | Residential Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Credible by Qualifacts?** I enjoy the ease of using Credible to store client records and information. **What do you dislike about Credible by Qualifacts?** Nothing, Credible is fantastic and is easy to use. **Recommendations to others considering Credible by Qualifacts:** Keep as is! **What problems is Credible by Qualifacts solving and how is that benefiting you?** Client records and information and billing. ### 4. OH NO! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Credible by Qualifacts?** There is absolutely nothing to like about this system! It is complex, confounded, and not user-friendly. It is not intuitive in the least. The company that sold this to the organization hasn't even provided enough training as promised. It is a time waster and a time consumer. One has to figure out the many steps to completing documentation. Once completed, it goes into some vault where you can't even find it again. Forget having to do a treatment plan review! It takes at least four steps forward and fifty steps back to make it all work. Nope! Not a thing I like best about any of this system. Lots of steps and lots of rabbit holes in this system. Beware! **What do you dislike about Credible by Qualifacts?** I dislike absolutely everything in the CREDIBLE System! **What problems is Credible by Qualifacts solving and how is that benefiting you?** There are no benefits. Nothing ever gets solved using this system. When asked for help, no one here knows how to resolve the problem nor how to manage this very technically complex system. ### 5. Credible in the workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Haidee J. | Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Credible by Qualifacts?** I like how the software is color coordinated and labeled with each category and subcategory (i.e. medication, emergency contact, etc.) I also like how you can see notes from previous sessions when adding a new service. This is helpful when a new provider is beginning to work with a previous client. **What do you dislike about Credible by Qualifacts?** One challenging aspect about Credible is navigating through the treatment plan page, as there are many different drop down boxes included in the plan. It would be helpful if the plan could be downloadable into an editable file so the provider could see all of the needs/goals/objectives/interventions in one place. **Recommendations to others considering Credible by Qualifacts:** Credible is a reliable, fully-functioning behavioral health software. It is challenging to navigate upon first implementing it into your practice, but it quickly becomes a centerpiece of the mental health profession. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Credible has helped our organization to have more detailed client files. Due to the arrangement of the software, our therapists can easily gain insight into a client's life and better serve the client. ### 6. Solutions are not easy, are unproven, and unsecure. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Credible by Qualifacts?** Sales cycle was professional and the sales contacts, including the CEO, knew what we wanted to hear. Clean UI. **What do you dislike about Credible by Qualifacts?** Many issues and security concerns with Credible Behavioral Software. We had hopes that in time things would get better, but over the past years, especially this year, things have gotten much worse. The system has been down multiple times, and there was no automated quick failover to a 2nd data center when issues came up on 6/19/19, even though we were told over 1 year ago there was an automated failover. We have found and reported security issues, database issues, load balancing fallout issues, but issues persist. Examples of some of these issues includes data bleed, performance latency, and imported data showing success with correct record count only to find some of the data had not imported. When issues arrise, and we report the issues in extreme detail, we are perplexed on why issues stay unresolved for so long. We believe Credible Behavioral Health does not have the techinical resources to truly address and fix the issues in a timely manner. However, Credible Behavioral Health is always quick to sell us another contract item any time. **Recommendations to others considering Credible by Qualifacts:** Do some in-depth research. Speak with agencies using Credible in depth over the past 2+ years to get a true understanding of how good or bad Credible is. **What problems is Credible by Qualifacts solving and how is that benefiting you?** 1) Issues unresolved impacting our staff productivity and morale Specifically: Credible Plan, Notification Triggers, BI, and Billing 2) Released software that does not work, and could not have passed a good QA cycle Specifically: Credible Plan, Notification Triggers, BI 3) Seems to be more driven on new sales than spending resources to fix issues Issues (task IDs) have been open/unresolved for months (2 for over 1 year) 4) Several promises made without delivering and no follow-through 5) Extremely high-turnover of support and development staff at Credible Behavioral Health has lead to many issues not being resolved timely, and a loss of tribal knowledge for new staff to learn from. 6). Lack of professionalism from top management. When the Credible CEO was asked for details on root cause of a service outage that started on 6/19/19 in a Credible hosted Webinar he choose to not provide any details. When pressed on this by more than 1 customer (aka “partners”) on the same webinar session, he responded with anger and intimidation. Customers are left to “trust” Credible, but system issues persist. **Official Response from Marley Taylor:** > Dear Valued Customer, We hear and appreciate your feedback. Over the past 19 years, Credible has remained committed to continually delivering a reliable, high-quality product with stellar customer support. We acknowledge that, at times, we might fall short of this despite our best intentions; in these cases, we strive to remedy any missteps as quickly as possible while continuing to ensure a secure, safe environment for your electronic healthcare records. We are deeply committed to all of our Partners and their experience, and would certainly welcome a deeper conversation to better understand your challenges and concerns so that we can determine how we can best resolve them. ### 7. Credible is pretty simple **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie W. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about Credible by Qualifacts?** It's pretty easy to get the hang of. When scheduling appointments for clients, navigating between screens is pretty easy and doesn't take a lot of time. **What do you dislike about Credible by Qualifacts?** There seems to be some latency issues occasionally. **What problems is Credible by Qualifacts solving and how is that benefiting you?** We are using this program to organize and schedule appointments. This has called for shorter wait lines in the office. **Official Response from Marley Taylor:** > Dear Valued Customer, Thank you for your kind words. We’re happy to hear that you find Credible simple and easy to navigate. We apologize for any latency you might have experienced and are always actively working to improve the customer experience at Credible. We appreciate your review and look forward to many more years of Partnership. ### 8. Great System when it works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Credible by Qualifacts?** I really like Credible, i do not havee much experience using it on the clinical side but we do use it for some AR type things and it does work great. **What do you dislike about Credible by Qualifacts?** My concern with it is we do have quite a few times more than we would like that the system does go down and we are pretty much stuck. sometimes it ca last 5 minutes, sometimes it can last a full 8 hour shift. very unpredictable **Recommendations to others considering Credible by Qualifacts:** Definitely do your research to make sure this system is a good fit **What problems is Credible by Qualifacts solving and how is that benefiting you?** we like the fact that we can keep everything in one place ### 9. Not intuitive, but it can be effective **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Credible by Qualifacts?** The large number of filters that can make the internal search mechanism highly specific. It makes finding clients who fit certain parameters very simple. **What do you dislike about Credible by Qualifacts?** The user experience varies drastically based on how administrators set things up. Easy to set up inefficiently, making the UI confusing and hard to navigate. **Recommendations to others considering Credible by Qualifacts:** Pay close attention to how you set up the user interface. The experience is customizable, so be careful to make everything clean and streamlined. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Benefits include having organizational customizability when it comes to the type of notes made for clients. Notes can be made hyper specific to organizational needs. **Official Response from Marley Taylor:** > Dear Credible User, Appreciate you taking the time to share your feedback. It’s nice to hear that you believe our software is effective – we’ve designed our software in a way in which it is configurable to meet individual Agency, program, and team needs. From your comments, it appears there are some configurations that can be updated to enhance the usability. Should you desire assistance to address these items, please reach out to our Partner Support and we will be glad to help. ### 10. Credible Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Credible by Qualifacts?** The ease of the software makes it a breeze to use. I enjoy all of the different functionalities in the program as well, also the option to chat with your team. **What do you dislike about Credible by Qualifacts?** Sometimes the program can be a little slow moving. **Recommendations to others considering Credible by Qualifacts:** It’s a great product that I definitely recommend **What problems is Credible by Qualifacts solving and how is that benefiting you?** Customer record management ### 11. Good Behavioral Health Software **Rating:** 4.0/5.0 stars **Reviewed by:** Ben A. | Corrections Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Credible by Qualifacts?** Everything that you need is on the left tab to be able to preform any services you need to. **What do you dislike about Credible by Qualifacts?** At times, the actual site will crash and log you out unexpectedly. **Recommendations to others considering Credible by Qualifacts:** I would recommend using it. It is a little hard to learn at first but then it becomes much easier as you continued to use it. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Credible help solve the Electronic Health Records issue. It is a streamlined approach to you being able to provide services to your clients. ### 12. Not very credible **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Credible by Qualifacts?** The system is well organized and embeds information well. **What do you dislike about Credible by Qualifacts?** I have worked for my agency for 3 years and since then have been concerned with the speed at which the software works and glitches that cause documented notes and treatment to disappear. Last week the system went down completely and has still not recovered completely one week later. Very frustrating **What problems is Credible by Qualifacts solving and how is that benefiting you?** Organized scheduling ### 13. Behavior specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Salinda L. | Behavior Specialist Consultant, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Credible by Qualifacts?** User friendly and assists with getting signatures at the end of sessions **What do you dislike about Credible by Qualifacts?** Difficulty with internet at times and may get kicked off or logged out due to server issues **What problems is Credible by Qualifacts solving and how is that benefiting you?** Getting notes in, signed on time to submit for billing ### 14. didn't work, poor service, horrible design and paperwork **Rating:** 0.5/5.0 stars **Reviewed by:** Susan L. | Psychological Associate / Mental Health Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Credible by Qualifacts?** it was helpful to see all the client information in one place without physical records **What do you dislike about Credible by Qualifacts?** data did not flow through from one screen to another, difficult to manipulate, documentation did not contain all the info I felt was pertinent **What problems is Credible by Qualifacts solving and how is that benefiting you?** we are not solving anything. we had to stop using it and move on to another company **Official Response from Marley Taylor:** > Hi Susan, we’re sorry to hear that you did not think that data flowed from one screen to another. Credible has the ability to map fields to reduce the need for duplicate data entry and to help information flow. Additionally, Credible has many custom fields that the Agency can customize. Both field mapping and custom fields depend on Agency workflows and are determined during Implementation with the Agency; without thorough input from all departments, it’s possible to have situations such as the one you are describing. We’re sorry that was your experience with Credible ### 15. Easy to use and logical behavioral health record system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Credible by Qualifacts?** The website is easy to navigate. Makes finding clients and viewing their charts quick and effective. Editing charts is intuitive and speed of the server is almost always fast. **What do you dislike about Credible by Qualifacts?** There is a lot of information crammed onto one web page on particular portions of the system. There seems to be a lot of outages that occur 1-2 times per week that slow down workflow. **Recommendations to others considering Credible by Qualifacts:** Be patient as there is a learning curve to using the system. Once learned, however, the system is easy to use and effective. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Managing the charts of a large number of behavioral health clients. Makes organizing the charts of these clients easy. Provides access to a large amount of information on the clients that makes treatment more effective. ### 16. Credible Health Software **Rating:** 4.5/5.0 stars **Reviewed by:** Alex L. | Project SAVE Intern, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Credible by Qualifacts?** I like the interface best. The easy to navigate home screen allows it to be easy when scheduling client's appointments. All you have to do is double-click the part of the schedule you are putting an appointment in and type the client information. **What do you dislike about Credible by Qualifacts?** I dislike the Tx-Plus option. It becomes difficult to write treatment plans for clients on this software and I wish that there was a better way to write treatment plans. **What problems is Credible by Qualifacts solving and how is that benefiting you?** I have seen problems with workers accessing information of clients that they do not have. However, there are also benefits because you can assign clients to groups so that multiple case managers can see their information. ### 17. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Credible by Qualifacts?** Credible is user friendly anyone can figure it out. **What do you dislike about Credible by Qualifacts?** System goes down often and takes a long time to get back up. **What problems is Credible by Qualifacts solving and how is that benefiting you?** The system goes down a lot during this time I cannot view my clients info or document. ### 18. Credible review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2019 **What do you like best about Credible by Qualifacts?** Everything was customized in the beginning so I no longer have to copy and paste assessment questions before each assessment as I did before credible. **What do you dislike about Credible by Qualifacts?** That it doesn’t auto save, that is a pain. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Having a list of medications to filter through and select rather than having to type them all out has been beneficial. Being able to just select more rather than typing out patient responses has saved time. ### 19. No problems - pretty user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth F. | Special Education Teacher , Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Credible by Qualifacts?** I like how it keeps important information such as summaries of incidents/communication logs, and is all easily accessible. **What do you dislike about Credible by Qualifacts?** It is somewhat overcrowded and could be more user friendly. **Recommendations to others considering Credible by Qualifacts:** Learn it well and play around with it or seek some training on how to use it. **What problems is Credible by Qualifacts solving and how is that benefiting you?** It helps us with record keeping and allows multiple people serving the same clients to have access to information. ### 20. Everything in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth A. | Market Research Analytics Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Credible by Qualifacts?** I liked the ability to do everything related to clients in one program. It is a great tool for documenting sessions and to review past behaviors and track progress. . **What do you dislike about Credible by Qualifacts?** At times it was a bit difficult to navigate **What problems is Credible by Qualifacts solving and how is that benefiting you?** It helped greatly with planning my schedule. It kept me organized ### 21. It's relatively easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Credible by Qualifacts?** The help function. **What do you dislike about Credible by Qualifacts?** The user interface guides the user along intuitively, until something isn't so apparent. Then it can be difficult to figure out what to do without help from a more experienced user. **Recommendations to others considering Credible by Qualifacts:** Try it. There's always OpenSource. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Case notes and treatment plans are a bit easier and quicker. That's less time doing paperwork and more direct contact hours with patients. ### 22. Great and simple **Rating:** 5.0/5.0 stars **Reviewed by:** A s. | Crisis Counselor, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Credible by Qualifacts?** I like that the tabs are easy to find **What do you dislike about Credible by Qualifacts?** I dislike that I have to scroll to find the facility I work for **What problems is Credible by Qualifacts solving and how is that benefiting you?** Documentation ### 23. Easy to use and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Credible by Qualifacts?** Very simple and straightforward to use. Love that you can fax straight from it. **What do you dislike about Credible by Qualifacts?** The scheduled maintenance often happens during my shift which can cause some significant problems with efficiency. **Recommendations to others considering Credible by Qualifacts:** Highly recommend this product **What problems is Credible by Qualifacts solving and how is that benefiting you?** Documentation, protection of PHI ### 24. Great functionality, outages are a problem **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Credible by Qualifacts?** Credible is a go-to platform for secure health records. Its flexibility in allowing you to develop forms, limit access to only appropriate users, review deadline compliance, and maintain up to date records is fantastic. **What do you dislike about Credible by Qualifacts?** There are periodic outages which result in being unable to access the system. This leads to the inability to file new records or to access an individual's records, which can be dangerous and is always frustrating. In addition, Credible can be quite pricey for smaller agencies. I had a very positive experience working with it at a large health care provider. Once I moved to a smaller business I tried to convince them of the benefits of using Credible, but the price placed it out of range. **Recommendations to others considering Credible by Qualifacts:** It is a bit pricey for smaller agencies. **What problems is Credible by Qualifacts solving and how is that benefiting you?** HIPAA compliant software allows users across a variety of settings and in the community to maintain records in a secure and timely manner. ### 25. Great System for Clinical Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Credible by Qualifacts?** Great software for writing services, scheduling client appointments, writing notes, and keeping up with client information. **What do you dislike about Credible by Qualifacts?** The systems design is slightly outdated and recently has had frequent issues. **Recommendations to others considering Credible by Qualifacts:** This is an incredible system for those in mental health system. Streamlines the billing process and keeping up with client information. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Keeping up with billing services and creating a more efficient and correct scheduling system. ### 26. Very Organized, Under Utilized **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Credible by Qualifacts?** This program is almost an all in one. It offers a range of tools including inner office email aside from office style programs. This program also offers training resources via a separate log-in although that is also frequently unused. **What do you dislike about Credible by Qualifacts?** The downside to this program is that it seems some individuals struggle with it's use. There are a lot of unused features at our facility and the program can be intimidating because employees do not want to explore and risk behavioral and medical records for consumers. **What problems is Credible by Qualifacts solving and how is that benefiting you?** With the use of Credible we are able to offer consumer file access across offices. For example medical fields can update medication while counselors can input weekly reviews and other records. This program allows the meeting of minds and specialty fields. ### 27. Has its ups and downs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Credible by Qualifacts?** Easy to use. Adaptable to make easy for different agencies and positions. Provides a great way to keep track of billable and nonbillable notes all in one place. **What do you dislike about Credible by Qualifacts?** Lots of clicking! Constant changes from screen to screen. It could be made to be a bit easier to navigate through without constantly changing the screen. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Keeps all notes, profiles, summaries, insurance information and etc all in one place. ### 28. It was very infomative and interesting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Credible by Qualifacts?** I like the intergrated information system between the physcial providers seeing the patient to coordinate care and information. **What do you dislike about Credible by Qualifacts?** I did not habe any issues with the software **What problems is Credible by Qualifacts solving and how is that benefiting you?** I have only reviewed the product but not actually used it on a daily basis. ### 29. Customizable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Credible by Qualifacts?** My company was able to customize the software to tailor it to our needs **What do you dislike about Credible by Qualifacts?** It is not clear enough what documents need signed in the first session and which documents need the clients signature **What problems is Credible by Qualifacts solving and how is that benefiting you?** Working to make the first session more seamless ### 30. Difficult to learn at first **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Credible by Qualifacts?** I like that it is online and portable and can be taken anywhere on the go. **What do you dislike about Credible by Qualifacts?** It is difficult to structure notes and search for clinical hours. **What problems is Credible by Qualifacts solving and how is that benefiting you?** It takes time to update language that changes with insurance companies. ### 31. Incredible Credible **Rating:** 3.5/5.0 stars **Reviewed by:** Amy G. | Managed Care Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2018 **What do you like best about Credible by Qualifacts?** The layout of the product is clean and easy to manage. **What do you dislike about Credible by Qualifacts?** The inability to bill CHMS to Medicaid website. **What problems is Credible by Qualifacts solving and how is that benefiting you?** The time it takes to enter a patient's information and having it there vs paper charts. ### 32. It has been a little time getting the bugs worked out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2018 **What do you like best about Credible by Qualifacts?** It’s a great way to keep medical records right at your finger tips, literally. **What do you dislike about Credible by Qualifacts?** When we need to tweet the program or need help with problems, it takes awhile to get an answer from the company.. **Recommendations to others considering Credible by Qualifacts:** I would recommend it to others however have never tried another software. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Immediate access to both medical and insurance information ### 33. Lots of functionality and customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Credible by Qualifacts?** Easy to use and train staff. Ability to build forms and reports. **What do you dislike about Credible by Qualifacts?** This used to be one of my biggest dislikes, performance issues and app slowness. In the 4+ years I have been working with the software, there have been many improvements in this area on Credible's end. Outages are fewer and farther between now. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Saving paper by having everything electronic. Easier to manage client records. ### 34. Two thumbs up! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Credible by Qualifacts?** Amazing software that is easy to navigate and work with. **What do you dislike about Credible by Qualifacts?** I don’t have any complaints everything credible has is perfect. **What problems is Credible by Qualifacts solving and how is that benefiting you?** Paper v. Electronic records. Easier to use and track records via Credibke v. Other softwares didn’t paper records. ## Credible by Qualifacts Discussions - [How much does credible EHR cost?](https://www.g2.com/discussions/credible-by-qualifacts-how-much-does-credible-ehr-cost) - [What is credible program?](https://www.g2.com/discussions/what-is-credible-program) - [Who owns credible behavioral health software?](https://www.g2.com/discussions/who-owns-credible-behavioral-health-software) - [What is Behavioral Health Software?](https://www.g2.com/discussions/what-is-behavioral-health-software) - [View Credible by Qualifacts pricing details and edition comparison](https://www.g2.com/products/credible-by-qualifacts/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+16%3A35%3A41+-0500&secure%5Bsession_id%5D=f6e25231-e7a6-4890-a6fd-38fce1902aa6&secure%5Btoken%5D=37ed0fca43941d597d36077ef0968eeebc74765f060e2d90fee14a619091659a&format=llm_user) ## Credible by Qualifacts Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Credible by Qualifacts Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) - 4.4/5.0 (99 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)