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1,318 Creately Reviews

4.4 out of 5
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1,318 Creately Reviews
4.4 out of 5
1,318 Creately Reviews
4.4 out of 5

Creately Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CreatelyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Creately?

I love how easy it is to create and collaborate on diagrams with Creately. The real-time collaboration feature is incredibly helpful for team projects, and the extensive library of templates and shapes saves a lot of time Review collected by and hosted on G2.com.

What do you dislike about Creately?

While Creately is generally very user-friendly, I sometimes find the loading times to be a bit slow, especially with larger projects Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Free version is more than enough to get things started. Navigation on the tools and shapes are relatively easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Elements not being snappy. I am used to using lucid app as my go to diagram tool at work. Comparing how the shapes snap to required sections specially arrows sadly creatly lacks this and is very frustrating to work. If this is is sorted creately is an A+++ diagram tool.

May be spend more time on the UX a bit I feel the product is up there as a competitor to lucid apps. Review collected by and hosted on G2.com.

JUAN LEONARDO G.
JG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

it is ease of collaborative diagramming and real-time editing. This allows teams to brainstorm, create, and refine diagrams together in a way that feels intuitive and seamless, regardless of location. Review collected by and hosted on G2.com.

What do you dislike about Creately?

A common point of frustration with Creately is that its interface can feel cluttered at times, especially when working on larger, more complex diagrams. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Creately's drag-and-drop interface is user-friendly, even for those new to diagramming tools. You can easily create professional-looking diagrams without a steep learning curve. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Creately can have occasional bugs or glitches. Some users have reported issues with saving documents, loading diagrams, or features not working as expected Review collected by and hosted on G2.com.

DD
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Great apEase of making charts

Annoying as it wont allow me to download your work! Review collected by and hosted on G2.com.

What do you dislike about Creately?

Inability to download my chart

Find it very annoying when my project is due tomorrow ! Review collected by and hosted on G2.com.

Surya Prakash  M.
SM
Tech Lead Security
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
(Original )Information
What do you like best about Creately?

In creatly easy to use and easy to design our all network diagrams for the clients and easy to export and Creately offers a user-friendly interface that makes it easy for users to create various types of diagrams without extensive training or experience.

We used creately on daily basis for making diagram. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Nothing Yet about to dislike now i am using free version its also very helpfull Review collected by and hosted on G2.com.

Andrew S.
AS
Individual Contributor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
(Original )Information
What do you like best about Creately?

For optimal visualization collaboration, Creately is the platform to use. The platform provides a user-friendly approach to its users and highly powerful tools. Due to its simple nature, users can quickly get the hang of it and use it proficiently. Expense, whereas, Creately ensures teams of different diversities collaborate effortlessly and ensure proper work management. Creately is cost-friendly, providing a good revenue platform for businesses that would like to bring on board efficient communication. From the above discussion, if your cluster is focused on flexibility, efficiency, and cost, creativity will work best for you. Review collected by and hosted on G2.com.

What do you dislike about Creately?

However, there is one minor inconvenience – sometimes I need more advanced customization options for some particular, very specialized diagrams. Nevertheless, the team working on the platform is constantly updating Creately, and I am sure they will take my wish into consideration at some point. Review collected by and hosted on G2.com.

SR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Not much else really. I don't think it has something that stands out Review collected by and hosted on G2.com.

What do you dislike about Creately?

It's a pain really. I tried to make an organizational chart both ways from a template and from a blank workspace and both ways the same result couldn't do it. Your solution if you can call it a solution is CERO intuitive. It was very very difficult to replace and insert the pictures. The shape didn't made available for edition. I couldn't even move its position. A real pain. It was money thrown to the trash. Review collected by and hosted on G2.com.

Response from Milinda Ubeysinghe of Creately

Hi Santiago,

Thank you for taking the time to share your experience with Creately. I’m truly sorry to hear that our product didn't meet your expectations and caused you frustration, especially when trying to create an organizational chart. I understand how disappointing it can be when a tool doesn't work as intended, and I sincerely apologize for the difficulties you encountered.

Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. I kindly invite you to connect with our dedicated support team through our contact support channel. They'll be able to provide personalized assistance and work closely with you to resolve these issues.

We're committed to ensuring that Creately becomes a valuable tool for you, and we believe that with some guidance, we can help improve your experience.

Please reach out to us at https://support.creately.com. We're here to listen, help, and make things right.

Thank you again for your feedback. I appreciate your patience and look forward to the opportunity to turn your experience around.

Best regards,

Mili

Customer Support Team

See how Creately improved
Gulam M.
GM
Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Creately is a simple and user-friendly application for creating diagrams to visualize complex technical ideas and data flow on wireframes, flow charts, and other visual options. The best part of this tool which I found interesting is its real-time collaboration features, which help us to enhance the workflows and my productivity in a team. Apart from that, It has several more features like integrations with third-party tools, Slack, Jira, and GitHub, making Creately an invaluable tool for my professional journey. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Creately is a great tool, but I have sometimes faced lagging issues when my diagrams become larger and more complex. This is an area where it can be improved. Despite this, it is a valuable tool for me due to its user-friendly interface and many pre-ready templates. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Creately?

Range of options - concept maps etc. Can be shared with people and presented over teams. Review collected by and hosted on G2.com.

What do you dislike about Creately?

Can be difficult to work outside of the template space that is automatically generated Review collected by and hosted on G2.com.