Craft.io Pros and Cons

I've been using Craft on a daily basis for the past few months.

Supports simple to quite complex projects, that span across business segments.

Very easy to add new fields and shape the data the way you want them

Very easy to create new views and slice & dice the data in multiple ways

UI is easy to understand and navigate

Has improved the way we manage the backlog, prioritize items, prepare the committed and uncommited roadmap and have a consolidated view across all our business segments.

Bidirectional Jira integration, that can work across different Jira Projects.

Implementation was been straight forward from Craft's side. Delays were due to us having to re-think our processes and align with best practices

The customer success team have been absolutely fabulous so far, going the extra mile on many occasions.

Also Craft have been very responsive in our requests for new features / enhancements. Review collected by and hosted on G2.com.

I would not say I dislike the following items, but mostly that they could be improved in future versions:

- Sorting on multiple fields in a table view

- Making custom-fields mandatory

- Searching data across custom fields in a table view

- Prohibiting the deletion of items, once they have been synced to Jira

- Alerting Product Managers on specific events (for example when a date slips)

- Workflows for effort approval Review collected by and hosted on G2.com.

I was able to give a lot of visibility to my direction on the roadmap of our product, the tool is simple, integrates with our development system, avoiding rework, I am loving using it. Review collected by and hosted on G2.com.

The only point that could improve is the language, both the tool and the videos and documentation are in English, it would be interesting if it were in Portuguese. Review collected by and hosted on G2.com.

Great interface, ease of use.

An integrated solution with feedback portal that can directly feed into the product backlog.

A very robust integration with Jira, with ability to work with Jira customizations.

Release planning and tracking capacbilities are very effective.

Support is always there with both training and resolving complex issues. Review collected by and hosted on G2.com.

Need more flexibility to deal with backlog hierarchy. Some tools like Jira can't fully align with Craft's Product->Epic->Feature->Task hierarchy. This requires some workarounds to make things work.

Need a better way or tools for customers to self-resolve integration issues with external tools. Review collected by and hosted on G2.com.

The onboarding experience was awesome and a new standard. One of the reasons we have struggled in the past with product management tools are getting out of the tool what we need with little or no guidance and working with Craft has been the complete opposite experience. Review collected by and hosted on G2.com.

Nothing so far, the one piece of feedback I provided already had a solution! Review collected by and hosted on G2.com.

We have been using Craft.io for several months now, and it has completely transformed how my team and I manage our product development process.

Craft.io’s interface is incredibly intuitive and user-friendly. The learning curve was minimal, allowing my team to get up to speed quickly. The drag-and-drop functionality, clean design, and well-organized menus make navigating the platform a breeze.

They provide top-notch customer support. Whenever we have questions or need assistance, the support team has been responsive and helpful, ensuring that any issues are resolved promptly.

Craft.io continually updates and improves its platform, regularly rolling out new features and enhancements based on user feedback. This commitment to continuous improvement reassures us that we are using a tool that evolves with the industry’s best practices.

In summary, Craft.io has significantly improved our product management efficiency and collaboration. It is powerful, user-friendly, easy to implement, and integrated while offering a feature-rich platform that I would highly recommend to any product development team looking to streamline their workflow and enhance their strategic planning. Review collected by and hosted on G2.com.

There isn't a way to make fields required. Review collected by and hosted on G2.com.

Ease of Use

Rapid support

new frequent features Review collected by and hosted on G2.com.

price

time for implementation

no autoexport from current tools Review collected by and hosted on G2.com.

It's easy to use and intuitive. The two-way integration to JIRA means that it can act as an interface, and all of your product management activities, such as road paving, ideation, and prioritisation, can be done on craft with data being fed directly from JIRA.

There is no single way to use it, and you can tailor the tool to your systems and processes.

There is also a capacity planner, which has become a game changer for us in terms of planning complex Epics with multiple user stories across different teams confidently far into the future.

The tool is also customisable, so you can change terms, add your own fields, etc.

The best feature is the ability to create a single roadmap, but instantly change the view for your audience. For example, being in a B2B service, I can show the roadmap across all teams, but then instantly switch the view to show single clients roadmaps.

I've used craft in two companies now and introduced the tool both times. The service and level of attention of their support management are second to none.I'll be using craft long into he future. Review collected by and hosted on G2.com.

Not had any issues with craft. Sometimes you can sync too much and it slows it down, but there are configurations and settings for that Review collected by and hosted on G2.com.

Simple and easy to use interface that integrates well with other tools such as Jira. Great roadmap functionality that makes it easier to track and share key product items.

Getting feedback from real users and being able to track them through prioritisation, problem definition and onwards to development is very valuable. Review collected by and hosted on G2.com.

A fair bit of effort needed to get going and integrations set up for the first time Review collected by and hosted on G2.com.

Craft.io offers the necessary toolset for Product (management) teams in combination with other project management software. It is easy-to-use and can make work more transparent and efficient. Review collected by and hosted on G2.com.

The integration with mass file uploads is limited and so are the 3rd party integrations.

There are howerver free or almost free alternatives to Craft, so smaller product teams cannot really justify the price. Review collected by and hosted on G2.com.

The fact that best practices are built in and easily available Review collected by and hosted on G2.com.

It could be more flexible as it sometimes has limits to what I would like to don Review collected by and hosted on G2.com.