Brenda  R.
BR
Brenda R.
Owner/ veterinarian
Small-Business (50 or fewer emp.)
"Often frustrating"
2/5
What do you like best about Covetrus Pulse?

It's intuitive. Clicking on highlighted tabs brings you to where you expect to go Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

Where do I start? I'm a mobile practice owner. Much of what I do is wireless, on a tablet or phone. Trying to connect or beginning disconnected is a major problem. The drop down menus don't work well when you're trying to scroll on the phone or tablet. The new patient pop out is very annoying. I preferred when the patient's vitals were below the client information. I don't need to see reminder information every time I scroll or change screens. Trying to see downloads from the patient files on mobile devices is also difficult since the "upgrade". I keep getting a different patient file and have to go to downloads to get the correct file. Which means that I have to download a file multiple times to view it!

Also when there are multiple patients scrolling through each physical exam is tedious and time consuming. I'd like to be able to see a pe form that is on a single page. It's difficult to do even 1 exam form when every time I mark something abnormal the screen jumps back to the beginning of the form and I have to scroll again.

Stripe needs to be able to be used more easily with wifi so that payments are easier to be made. I can't use stripe because it's not wireless or wifi adaptable. This means that all the credit cards are put in as checks. Review collected by and hosted on G2.com.

Sara k.
SK
Sara k.
pm
Small-Business (50 or fewer emp.)
"Easy-to-Use Veterinary Solution with Room for Improvement"
4.5/5
What do you like best about Covetrus Pulse?

I like the ease of use of Covetrus Pulse. The initial setup was simple. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

I don't like that there is no current ability to toggle from a patient's chart in Covetrus Rx to Pulse. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi Sara - We are grateful you took the time to review Pulse. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours.

KT
Kyra T.
Practice Manager
Small-Business (50 or fewer emp.)
"Highly Customizable"
5/5
What do you like best about Covetrus Pulse?

I like that it's very customizable. There are a bunch of ways that you can curate things to make it how you want it. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

It crashes sometimes which can be frustrating. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi Kyra - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.

derek m.
DM
derek m.
Head Veterinary Technician/
Small-Business (50 or fewer emp.)
"Great cloud based PMS with many pros and few cons."
4/5
What do you like best about Covetrus Pulse?

Ease of use and multiple methods to create medical records and history. Lab interface flexibility and ease of uploading file add ons Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

CONSTANT UPDATES and changes to layout. New isnt always better. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi Derek - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Needs Improvement: Great QOL Updates, But Overall Experience Falls Short"
2.5/5
What do you like best about Covetrus Pulse?

Regular QOL updates, feedback on updates, update requests. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

Software makes boarding reservations and boarding in general extremely difficult at times. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi - Our portfolio is shaped by veterinarian input and feedback just like yours. Thank you for taking the time to help us improve our offerings and keep veterinary practices thriving.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"User-Friendly and Easy to Teach New Team Members"
5/5
What do you like best about Covetrus Pulse?

User friendly. Easy to teach new team members Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

There is really nothing at this time that we do not like Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Very Easy to Use, Seamless Integration with Communication and Pharmacy Platforms"
5/5
What do you like best about Covetrus Pulse?

Very easy to use - integrates with communication platform and pharmacy platform. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

Calendar doesn't default to "today" when clicking Home. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Jennifer M.
JM
Jennifer M.
Practice Manager
Small-Business (50 or fewer emp.)
"Continued improvements with great support!"
5/5
What do you like best about Covetrus Pulse?

Hyperlinks within the program to take you directly to the patient record, can pull up the cloud based software anywhere for convenience, the list a long! Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

It does NOT link with our in-house IDEXX imaging, which is frustrating - since it connects SO well with our in-house and reference IDEXX labs. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi Jennifer - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Annette H.
AH
Annette H.
Practice Manager
Small-Business (50 or fewer emp.)
"I like the product overall, but a lot of bugs"
1.5/5
What do you like best about Covetrus Pulse?

I like that it is cloud based. The interface is for the most part user friendly. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

There are a lot of glitches and outtages. Can be very slow. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus Pulse

Hi Annette - Your feedback matters to us. Thank you for taking the time to tell us about your experience. We will pass this on to our customer support team, and someone should be reaching out shortly.

Ellie S.
ES
Ellie S.
DVM, Owner
Small-Business (50 or fewer emp.)
"Too many days with non-functional software."
0/5
What do you like best about Covetrus Pulse?

I liked the complete problem list easily accessible when MR opened. However, this has been changed and the current format is unhelpful. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Pulse?

Repeatedly have days where system is not functional. Updates do not appear to be industry tested. Valuable information is changed into non-functional locations. I have been trying to leave Covetrus Pulse for 5 months and still do not have the data delivered to my new software company. This is a very shady way to make me continue to pay for Pulse, even though we have not used it for 5 months. Review collected by and hosted on G2.com.