Coming from a paper record system, there are benefits to a paper less system! All patient info is in one place. We have had struggles due to lack of training from the start. I have found the system to be fairly easy yo navigate even without formal training. Review collected by and hosted on G2.com.

The system does not have a tracking system to detect changes to accounting or medical record history. Also, any medications that are prepared for clients to pick up, show up as balances due even though the medications are still in our possession. Sending statements has been a nightmare due to this step of having to determine if there is a actual balance or if there are meds waiting to be picked up. Review collected by and hosted on G2.com.

I have enjoyed the adaptability that Pulse has given us to make it our own. It has made it easier for our older user to use. Review collected by and hosted on G2.com.

There are a couple things that aren't as flexible as I would like. I wish I could have a soap form with a chart as opposed to a list. Review collected by and hosted on G2.com.

Ability to text, email from Pulse. Ease for emailing records. Like the confirmation of appointment feature. Customer service does a good job. Review collected by and hosted on G2.com.

No overtime calculations in Time Clock!!!!! Can't attach pdf when emailing records. Can't lock a day when scheduling, makes set up more time consuming. Can't schedule more than one appointment when patient selected. Hard to correct mistakes in lab orders. TIme consuming to correct invoicing mistakes. Reports features are hard to customize, often leave out client ID. It's a growing process to learn the software. My expectations were different than what was delivered in features. My job has become more time consuming with this new software. Review collected by and hosted on G2.com.

I like that it is a cloud-based software, so we can access it anywhere without needing a server. It's user friendly and support is always helpful. Review collected by and hosted on G2.com.

There is not a way to create a package within a package.

When invoicing inventory, we can't confirm which lot it is pulling.

The report options are not the most user-friendly or provide specific info that I need. It's impossible to get an accurate number of new clients. Review collected by and hosted on G2.com.

Honestly, the training from their service team (our trainer has been Teneisha) has been, hands down, the best part. She is thorough, patient, and will go over things as often as needed for understanding. She's been very hands on and great with updates and what the next steps are. Can't recommend her enough! Review collected by and hosted on G2.com.

It can be a little confusing setting up forms and templates, but isn't terrible - just time consuming. We're switching from ImproMed, which is archaic, so anything is easier than using that. Review collected by and hosted on G2.com.

I find it's easy to use. I know in the practice I work in I think I'm the minority, but honestly, DVMAX that we used before had way to many steps for each task. 19 steps just to check someone in. That is ridiculous. Pulse is so easy. Most things I find are self explanatory after playing around. Review collected by and hosted on G2.com.

I find the appointments are not clear. Hard to read without hovering over. Prefer larger blocks. I don't like the task board. There needs to be a way for drs to just see messages, approvals, scripts in one column than have it jumbled in with automatic call back reminders. I feel that clogs up the task board too much. We also divide the tasks up so that each dr has an almost even amount of tasks. Now we don't know. There's no easy way to see how much each has. We have to click on each name individually. Not efficient. Being a receptionist, I leave tasks all day.

I don't like how quickly it locks and I have to constantly type in password all day long. I waste so much time on that.

**** also...our vaccination records did not merge!!! This is a HUGE part of my day printing and emailing them and it's so frustrating I have to go into old system, print, and then log in pulse. Wastes too much time. Review collected by and hosted on G2.com.

It is extremely simple to use it. Anyone can learn in less than a week how to navigate it. All the patient and clients information has an easy access button. Custommer support is amazing, the team will help you at any time. Review collected by and hosted on G2.com.

Sometimes it could be a little bit slow, but it's not something that happens very often. Overall is amazing Review collected by and hosted on G2.com.

It is a really easy program to get used to and great for training new employees. Very responsive to possible recommended updates from users. The live support has generally been extremely helpful and knowledgeable. Review collected by and hosted on G2.com.

Still working out some kinks with integrations. Implementation process could use some refining. Review collected by and hosted on G2.com.

I love the chat feature in Covetrus Pulse, and the willingness of the Pulse customer service reps to assist resolving issues that arise in everyday practice management. Review collected by and hosted on G2.com.

Some of it's limitations, (i.e. inablity to print address labels, make mass changes, excluding fees from prescriptions, custom reporting options, etc.). These things can be done in Avimark, so not sure why Pulse has not caught up yet. Review collected by and hosted on G2.com.

Covetrus Pulse is straightforward and easy to navigate.

Customer service is really fantastic. They are extremely knowledgeable and helpful. Review collected by and hosted on G2.com.

I wish it had more integrations with other online platforms. Also, it is difficult to change inventory/services in bulk. I have to call in and have someone do it for me. Review collected by and hosted on G2.com.