Covetrus Pulse Reviews & Product Details - Page 2

There are several ways to accomplish every task in the system so that each person can find their ideal workflow and become more efficient. I learn new ways of doing things constantly that make the program even easier to use than I ever imagined. Review collected by and hosted on G2.com.

The reporting system isn't great but we also haven't found any cloud based software with decent reporting compared to server based software I have used in the past. Review collected by and hosted on G2.com.

The interface is pretty simple for support staff to learn and navagate. The train your staff section works well. Review collected by and hosted on G2.com.

The reporting is hard to utilize, it doesn't offer the options to pull reports like other software. The inventory count seems to be off a lot. There is not a way to simplify medical records when sending to referral or other clinics. The advanced training is somewhat nonexistent, the support team is hit or miss when trying to figure out if something can be done. They roll new options and then those options do not work or crash. Or tell you to put things in as a feature request. Review collected by and hosted on G2.com.

We love the wellness plans and the fact that we can easily track items still owed from packages. Also, the Idexx integration is great as is the task list! Review collected by and hosted on G2.com.

We wish that we could include a package within a package (for example, add an anesthesia/sedation package to a surgery). Instead, you have to add each individual component and then hope the team remembers to remove everything not utilized! Review collected by and hosted on G2.com.

I like how the schedule looks and the ease of making an appointment. I also like the task feature which allows the techs and receptionist let the doctors know what needs to be done. Lastly I like that we can record client communications in their record. Their customer service people are really wonderful and helpful! Review collected by and hosted on G2.com.

I dislike the prescription labels as the instructions print pretty small on them especially for multi line instructions. It can also be hard at times to find stuff since there are so many categories. I feel like we were never properly trained and there's always new things to discover on our own. Review collected by and hosted on G2.com.

I have been working in veterinary medicine for 14 years now, and have used 7 different PMS systems throughout my career. When I learned that my newest clinic would be using Pulse, I have to be honest...I had never heard of it! I was filled with dread at the thought of learning yet another PMS. I'm about 60 days in... and I'm completely converted! I absolutely love Pulse. It presents information in a way that I find easy to navigate; my staff feel the same way. My favorite features so far are the "Tasks" page (callbacks, assignments, etc.) and the Covetrus order invoice integration. I also like that several websites are integrated directly into Pulse, such as our online pharmacy and Care Credit. Review collected by and hosted on G2.com.

Like other PMS systems I have worked with there is more than one "correct" way to do many things -- this can be tricky when training new staff that have not used to software. Review collected by and hosted on G2.com.

The interaction with scheduling, finding clients, seeing what clients are due for, etc. Reports are also very helpful and easy to use. Making small changes to pricing and procedures and tracking inventory. Review collected by and hosted on G2.com.

Getting from MR to billing to other info is sometimes cumbersome and takes more time than it should to perform functions. Entering info into MR and retriving it is not an easy process and training only identified that we needed to establish our own uses. We were never helped with the pros and cons or how to make the choices of what works best for our clinic. Also would be nice to have client numbers available in more places than having to go back to info page. Review collected by and hosted on G2.com.

We like the fact that it's cloud based, as we moved from server based. It's a lot simpler, not as busy compared to other cloud-based software we have used in the past. Lots of good quality of life features. We really appreciated our implimentation person, the customer support she offered was excellent and while there was a lot of work to do, she was always excellent at communicating and jumping on a call with me when needed. The chat support feature is really wonderful too, all the staff we've worked with through there have been incredibly knowledgable about the software, they're prompt and thorough.. and if they don't know, when they contact their supervisors it is also quick to find an answer. Review collected by and hosted on G2.com.

We really wish there were more frequent updates for feature requests, as there are cumulatively lots of little things that need to be updated and altered to make the system make more sense. Review collected by and hosted on G2.com.

Being cloud based, it's great to be able to access from anywhere.

I love that we can search for clients and pets by any part of their information. It has made it so easy to locate files for pets that have owners with different names or an rx request gets sent to us and the owner's name isn't in our system but we can find them by address.

Antech lab ordering and results integration is great.

Appointment calandar is very user friendly and easy to use.

Live chat has been invaluable when we have questions that pop up that aren't answered in the Knowledge Base. Review collected by and hosted on G2.com.

Inventory is a nightmare. If we use lots and get sent something with a closer expiration date than a currently open tray, the software starts pulling from the closer expiration product, which is terrible for vaccines in the event of a reaction we need to report.

When inputting purchase orders, inactive items pop up as options which slows us down and makes more things to weed through. Also, being able to see what is on order in inventory management would be great to avoid double ordering. In AviMark, items on a purchase order were bold and blue.

We don't like that there is no indication from a patient's medical record if items have been posted. In AviMark, things that weren't checked out were bold and blue to easily differentiate charges that have not been posted.

The worklist needs tweaked to be able to mark tasks as "In Progress" to eaily note if an entry has been seen and is being worked on.

Any changes to any entries should be trackable by staff member's initials. Again, in avimark you could run a report on changes to any item, patient, task list entry, and client.

When an exam form is added to a medical record, the weight box should be empty. Many times this causes a pet's weight to not be updated because they think they already did it since the number is there. Review collected by and hosted on G2.com.

Being an avid Avimark user, Pulse is the enhanced, cloud version of Avimark, with many more features. Simple to use with great support when needed. Easy training for new users and transition has been amazing! The migration steps were very direct and guided which made transition from the old cloud-based system to Pulse super easy. This software meets our needs better than others we tried. Support has been fabulous! Review collected by and hosted on G2.com.

Sometimes the system can slow down which causes issues. Review collected by and hosted on G2.com.

We upgrading to Pulse from Avimark. The best thing is how user-friendly it is and somewhat intuitive. What does integrate with Pulse does so well. We enjoy the ease of accessiblilty of it as we do utilize a mobile clinic as well. The chat feature with support is a big plus and customer service is always helpful. Review collected by and hosted on G2.com.

There are certain features that users have been promised that don't seem to be actively being worked on. The integration with Idexx labs is very lacking and this would be my main concern when suggesting Pulse to another practice. Review collected by and hosted on G2.com.