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Covetrus Ascend Reviews & Product Details

Running a veterinary practice is chaotic. Everyone is often wearing multiple hats. Your time is spent doing more work with fewer team members, thanks to industry staffing challenges. Today, technology needs to be doing the heavy lifting for you. Otherwise, you are stuck and it’s difficult to focus on your patients, clients and team’s wellbeing. Veterinary professionals who don’t embrace technology will continue to drown in the practice chaos. Ascend is designed to address industry challenges and reduce practice chaos. Our dedication to your success is exemplified through our premium customer success program. Your customer success specialist will partner with you and ensure that you are supported, maximising the use of your technology and seeing a return on investment. You're also backed with 24/7 technical support, we have team members in Australia, New Zealand and the UK. Ascend users have saved +12 hours per week thanks to its intuitive interface.

Seller

Covetrus®

Discussions

Covetrus Ascend Community

Languages Supported

English

Overview by

Josh Littler (Covetrus Software Services)

Top-Rated Alternatives

Weave

4.6/5

(413)

Cornerstone Practice Management

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Covetrus Ascend Media

Covetrus Ascend Demo - Covetrus Ascend - our new cloud-based practice management solution

Client & patient screen

Homepage & announcements

My day screen

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Jonathan S.

Veterinarian, Company Director

Small-Business (50 or fewer emp.)

11/18/2025

"Secure Cloud Access Anywhere, Anytime"

4/5

What do you like best about Covetrus Ascend?

I like that it is cloud based for data security and that it can be access from any mobile device, smartphone, tablet PC or desktop PC with an internet connection. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

I think the invoicing tool is a lilttle clunky and could be quicker and more streamlined. Review collected by and hosted on G2.com.

OW

Olivia W.

Practice Manager

Small-Business (50 or fewer emp.)

6/4/2025

"User friendly interface and constantly developing"

5/5

What do you like best about Covetrus Ascend?

The Ascend team are frequently turning out new updates, developing ease of use and great features. We've never had any trouble getting in touch with the support team, with all of them being very helpful. The integration process was smooth and the 24 hour support during transition was incredible. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

There are some lack of features which one would assume to be basic for a PMS system, with lacking reporting abilities which is impacting the clinics R&D. Review collected by and hosted on G2.com.

BG

Brooke G.

Practice Manager

Small-Business (50 or fewer emp.)

11/10/2025

"User-Friendly and Easy to Learn with Great Workflow"

5/5

What do you like best about Covetrus Ascend?

User Friendly

great work flow

easy to learn Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

ascend manager is clunky

some things are still in the works and not all features are available. However, this is because it in a new software- So this will change Review collected by and hosted on G2.com.

JS

Jodie S.

Practice Manager

Small-Business (50 or fewer emp.)

8/25/2022

"Easy to use anywhere"

4.5/5

What do you like best about Covetrus Ascend?

It is easy to use remotely and on any device. We can keep track of patient care and tasks that need to be actioned in a busy clinic environment. Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

Some features could be further developed to allow a more convenient workflow. Review collected by and hosted on G2.com.

UV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

5/6/2024

"Covetrus Ascend - Best Decision to Switch"

5/5

What do you like best about Covetrus Ascend?

Ascend is really user friendly - it is like browsing the internet on your smart phone. All the features are located in the same places as on your phone. It is intuitive. I like that you can have multiple tabs open and the system automatically saves your work as you go - no longer do you have to worry about losing that long history. I do like the customer support tab and the ability to suggest improvements/ Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

Need a tab to review prescriptions to allow ease of refilling scripts as well as knowing what medications were dispensed and when, given medication requests are a daily part of a clinic's work flow. Review collected by and hosted on G2.com.

What problems is Covetrus Ascend solving and how is that benefiting you?

The user friendliness of our previous system was limited - teaching new staff how to navigate around Cornerstone was a nightmare. We often had to have cheat sheets. Now, because Ascend is similar to a mobile-friendly webpage, navigation is intuitive and becoming proficient at the system takes a few hours, rather than several days.

Covetrus Ascend also has SMS capabilites which has significantly helped with our reminder system. Clients are more likely to arrive on time now. Review collected by and hosted on G2.com.

KH

Kelvin H.

Veterinarian

Small-Business (50 or fewer emp.)

8/26/2022

"User friendly, easy to work around"

4.5/5

What do you like best about Covetrus Ascend?

- easy to use

- swift transition from rxworks to acsend system

- icons on software and display are obvious, prompts are clear Review collected by and hosted on G2.com.

What do you dislike about Covetrus Ascend?

- software lags sometimes

- some details require filling in before going into the next step, which can be frustrating in a fast pace clinic Review collected by and hosted on G2.com.