Coveo provides customers and employees the ability to conduct an aggregated search across our many knowledge platforms. This is a functionality we haven't been able to accomplish without a vendor like Coveo. In addition, their support team has been extremely helpful to answer questions, provide feedback, and hop on a call as needed. Review collected by and hosted on G2.com.

The setup can be complex on the backend. If you are planning to use Coveo, please be sure to either have someone dedicated to maintaining the platform or prepare to pay for a consultant to do the uplift. As changes are needed for your configurations and end-user experience, it can get overwhelming Review collected by and hosted on G2.com.

The ease of use and outcomes it drives. We have been using Coveo for a number of years both for our internal resources and customers and find it to enhance significantly our ability to provide the right results. Review collected by and hosted on G2.com.

Nothing as yet, we do need to ensure we fully utilize the product roadmap and drive further innovation into the platform to ensure we optimise our outcomes. Overall the partnership has been great. Review collected by and hosted on G2.com.

Trasnparency of the marketplace and issues that occur Review collected by and hosted on G2.com.

Would like the webinars to accomdate CPE/PDU's or any professional certification Review collected by and hosted on G2.com.

Coveo is a great, clean, and fairly straightforward enterprise-level search system for your web applications/website. If you have complex search needs, it provides a CMS-independent composable solution. They have fantastic support and documentation. It is a fairly easy system to learn and modify. Review collected by and hosted on G2.com.

Coveo is definitely an enterprise "Cadillac" search solution for your website. Unless you have complex search requirements for your visitors [i.e. large ecommerce store] or a large Fortune 500 type company, this may be a system that is more than you need. Like all martech investments, you also need the human-power invested in using and improving the system for your company. Without the headcount, again, you're buying more than you need. Review collected by and hosted on G2.com.

We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership! Review collected by and hosted on G2.com.

We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B. Review collected by and hosted on G2.com.

Powerful capabilities that often needed a consultant to write code to utilize it. Review collected by and hosted on G2.com.

They made us pay everytime that we needed configuration or code change that was triggered by an upgrade. Review collected by and hosted on G2.com.

The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous. Review collected by and hosted on G2.com.

This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you. Review collected by and hosted on G2.com.

Coveo is continually improving its products to stay ahead of emerging tech trends. The technology is effective for search and highly customizable to your needs. Review collected by and hosted on G2.com.

Machine learning efficacy is dependent on traffic and activity. So don't assume that Coveo's AI technology is going to solve all of your relevance issues magically. It takes time and the right conditions. Review collected by and hosted on G2.com.

Easy to setup, powerfull, SFDC integration Review collected by and hosted on G2.com.

Nothing, application matches our needs. Review collected by and hosted on G2.com.

Ability to customise as per your requirement is available

most of the connectors/plugins/Crawlers are available out of the box

Coveo Provided JS UI makes it easy to turn on or off features Review collected by and hosted on G2.com.

Some of the features are easy to use if you are using Coveo JS UI

Integration with Chatbot is not great

There is a learning curve to get most out of your solution Review collected by and hosted on G2.com.