Petyr C.
PC
Petyr C.
CRM Manager
Enterprise (> 1000 emp.)
"The Right Tool for Search"
4/5
What do you like best about Coveo?

What I like most about Coveo is how it consolidates into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each seperate system(s) to find what I'm looking for. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Sometimes we run into Index issues and results don't appear. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find it beneficial in consolidating your organization's knowledge systems into a single, easily searchable view. We understand the frustration that index issues can cause, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our indexing processes to ensure a seamless search experience for our users. If you encounter any further issues, please don't hesitate to reach out to our support team so we can assist you promptly. We appreciate your feedback and are grateful for your support in using Coveo to streamline your information retrieval process.

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Coveo has the most robust, comprehensive integrated search capabilities I've ever seen."
5/5
What do you like best about Coveo?

Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for the glowing review! We're thrilled to hear that you find our search capabilities robust and our solutions easy to implement. We're glad you appreciate our training platform as well.

Regarding the time zone difference, we apologize for any inconvenience this may cause. We'll do our best to accommodate your schedule and ensure timely support.

It's great to hear that Coveo is helping you with comprehensive ecommerce search and internationalization. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Supreetha R.
SR
Supreetha R.
Senior Analyst - Digital Experience
Computer Software
Enterprise (> 1000 emp.)
"Drives high performance"
5/5
What do you like best about Coveo?

Delivers unique and personalized experiences

Ease of Use even for non tech people

Easy to integrate with our platform

Relevant search results

Aids in enhancing our CX

The people- yeah! the Coveo team is hands-on with support and any requirement Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing as such, but may be work on accuracy. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you appreciate the unique and personalized experiences, ease of use, and the support provided by our team. We value your feedback on accuracy and will work on enhancing it further. If you have any specific suggestions or concerns, please feel free to reach out to us. We're here to ensure that Coveo continues to meet your needs and enhance your enterprise search experience. Thank you for choosing Coveo!

TM
ted m.
Enterprise (> 1000 emp.)
"Super Configurable advanced site Search and More"
4.5/5
What do you like best about Coveo?

Ability to control and tune the search

Ability to index multiple sources and present results in different ways

Easy to use interface

Vast analytics that can be shared through Snowflake

Support and Success management teams are really good along with very deep catalog of training and documentation Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Some tunining and configuration is somewhat complicated Review collected by and hosted on G2.com.

Charlene D.
CD
Charlene D.
Process Improvement Analyst
Enterprise (> 1000 emp.)
"Coveo enhances communications across the organization"
5/5
What do you like best about Coveo?

It facilitates cross-functional communications. We can easily update changes for multiple user profiles with single source. It's flexible enough to allow for different usage methods - for some teams it's support articles, for others it can deliver work instructions while making any implementation more searchable and accessible. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I wish that it had true CCMS integration. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that it has enhanced communications and streamlined processes for your organization. We appreciate your feedback regarding CCMS integration and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you deliver work instructions efficiently and improve customer experience through your Support Portal. Should you have any further suggestions or require assistance, please feel free to reach out. We're here to support you every step of the way!

Jeff T.
JT
Jeff T.
Mid-Market (51-1000 emp.)
"Coveo. A great enterprise AI Search solution"
5/5
What do you like best about Coveo?

Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization Review collected by and hosted on G2.com.

What do you dislike about Coveo?

As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo's performance and future roadmap. We understand that pricing can be a concern for some customers, and we appreciate your feedback on this. We strive to provide value for our customers while also being mindful of budget considerations.

We are glad to hear that Coveo's AI algorithms have been beneficial in saving operational time costs and improving digital KPIs for your organization. If you have any specific concerns or would like to discuss pricing options further, please feel free to reach out to our team. We are here to help and ensure that Coveo continues to meet your needs effectively. Thank you for choosing Coveo!

JS
Jeya S.
BA
Small-Business (50 or fewer emp.)
"Great experience with Coveo"
3.5/5
What do you like best about Coveo?

search functionality is fast ,making it easy to find exactly what I need.

The user interface is clean and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our search functionality fast and the user interface clean and intuitive. We appreciate your feedback on areas for improvement, such as enhancing the relevance of search results and offering more flexible pricing plans for smaller businesses. Your input is valuable to us as we strive to enhance our services. We are continuously working to improve the relevance of search results and are exploring options to make our pricing plans more accommodating. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Coveo!

Neil W.
NW
Neil W.
Coveo SME
Enterprise (> 1000 emp.)
"Best Search Platform"
5/5
What do you like best about Coveo?

Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Many new feature releases and updates requires a lot of time and effort to keep up. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo! We are thrilled to hear that you find our platform easy to use, highly configurable, and customizable. We understand that keeping up with new feature releases can be time-consuming, and we appreciate your feedback on this.

We are dedicated to continuously improving our platform to provide the best user experience possible. If you have any specific concerns or suggestions for how we can make the update process smoother for you, please feel free to reach out to our support team. We are here to help and ensure that Coveo continues to benefit your business by minimizing agent swivel, integrating with the community, and unifying search across your organization.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Easy to set up, and deeply customisable"
5/5
What do you like best about Coveo?

Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

So far, everything has worked well, nothing to dislike. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our platform easy to set up and customize to meet your needs. Our team works hard to provide comprehensive documentation and excellent support to ensure a smooth experience for our users.

If you ever have any questions or need assistance with further customization, please don't hesitate to reach out. We're here to help you make the most out of Coveo and ensure it continues to benefit your business.

Michael F.
MF
Michael F.
Enterprise (> 1000 emp.)
"Simply Reliable"
5/5
What do you like best about Coveo?

Reliability, stability, level of customization, and accuracy/relevancy. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The learning curve is a bit steep and occasionally requires dev resources; however, this is true for most of the more sophisticated search providers. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo! We're thrilled to hear that you appreciate the reliability, stability, customization options, and accuracy of our platform. We understand that the learning curve can be challenging, but we're continuously working to improve user experience and provide more resources to help with the onboarding process.

It's great to hear that Coveo is solving your search functionality needs across multiple platforms and sources. If you ever need assistance or have any suggestions for improvement, please feel free to reach out to our support team. We're here to help and ensure you have a seamless experience with Coveo.