133 Coveo Reviews
Overall Review Sentiment for Coveo
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Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Maria. She's an email away, always ready to answer our questions with a friendly touch. Maria's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Maria and Coveo together make a winning team! Review collected by and hosted on G2.com.
Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.
User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support Review collected by and hosted on G2.com.
Time to evolve and bring relevant queries on the top Review collected by and hosted on G2.com.
There are a lot of things, we are using coveo on our partner portal for a faster and good search experience.
There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors.
We also use Coveo for Salesforce for a good search experience. Review collected by and hosted on G2.com.
Nothing much at this moment. But documentation can be simplified, it's confusing sometimes. Review collected by and hosted on G2.com.
There are many features that I like about Coveo,
Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API).
Each source can be configured with different crawl frequencies.
Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more)
Supports Secure Search
Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations
Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase
Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction
Custom Result Ranking - supports wide range of expressions
Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score
Featured Results (promoting particular document based on query/conditions)
Provides JavaScript search interface in conjunction with REST API
Wide range of analytics & reporting
Very good documentation and active support Review collected by and hosted on G2.com.
I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future. Review collected by and hosted on G2.com.
Working with the PS teams, we can deliver very bespoke, curated experiences to test how metrics can be uplifted during multivariant tests. The team at Coveo work really collaboratively with our developers and other internal teams to work through complicated projects to get them launched. Being able to report on ROI is great. Review collected by and hosted on G2.com.
Nothing. Some processes needed smoothing out when we first joined, and when new PMs and account managers join, it's about creating processes and ways of working that work for both parties. However, these work well now. Review collected by and hosted on G2.com.
This is our first AI powered search engine, and it has really helped with relevancy when searching our big product catalogs, various content sources, domains and types. Dashboards really help optimize and are easy to set up, and the visit browser makes it easier to identify issues. Good customer success team. Review collected by and hosted on G2.com.
Setup and getting the Analytics and calls correct was quite the undertaking and choices by the (official) implementation partner turned out less than ideal.
Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive. Review collected by and hosted on G2.com.
With Coveo, we've been able to achieve better than industry benchmarks for all of the key search metrics. AI powered query suggestions help users self-serve more effectively. Review collected by and hosted on G2.com.
We likely under utilize all of its functionality. Review collected by and hosted on G2.com.
