133 Coveo Reviews
Overall Review Sentiment for Coveo
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Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging. Review collected by and hosted on G2.com.
I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative. Review collected by and hosted on G2.com.

Delivers unique and personalized experiences
Ease of Use even for non tech people
Easy to integrate with our platform
Relevant search results
Aids in enhancing our CX
The people- yeah! the Coveo team is hands-on with support and any requirement Review collected by and hosted on G2.com.
Nothing as such, but may be work on accuracy. Review collected by and hosted on G2.com.
Ability to control and tune the search
Ability to index multiple sources and present results in different ways
Easy to use interface
Vast analytics that can be shared through Snowflake
Support and Success management teams are really good along with very deep catalog of training and documentation Review collected by and hosted on G2.com.
Some tunining and configuration is somewhat complicated Review collected by and hosted on G2.com.

It facilitates cross-functional communications. We can easily update changes for multiple user profiles with single source. It's flexible enough to allow for different usage methods - for some teams it's support articles, for others it can deliver work instructions while making any implementation more searchable and accessible. Review collected by and hosted on G2.com.
I wish that it had true CCMS integration. Review collected by and hosted on G2.com.

Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization Review collected by and hosted on G2.com.
As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs Review collected by and hosted on G2.com.
search functionality is fast ,making it easy to find exactly what I need.
The user interface is clean and intuitive. Review collected by and hosted on G2.com.
the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams. Review collected by and hosted on G2.com.

Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages. Review collected by and hosted on G2.com.
Many new feature releases and updates requires a lot of time and effort to keep up. Review collected by and hosted on G2.com.
Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs. Review collected by and hosted on G2.com.
So far, everything has worked well, nothing to dislike. Review collected by and hosted on G2.com.

Reliability, stability, level of customization, and accuracy/relevancy. Review collected by and hosted on G2.com.
The learning curve is a bit steep and occasionally requires dev resources; however, this is true for most of the more sophisticated search providers. Review collected by and hosted on G2.com.
Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience. Review collected by and hosted on G2.com.
Nothing to dislike about the service. This is amazing. Review collected by and hosted on G2.com.