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Coveo Reviews & Product Details - Page 2

Coveo Overview

What is Coveo?

Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience. Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

Coveo Details
Product Website
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Product Description

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

How do you position yourself against your competitors?

Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace.

Our platform is ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP® Endorsed App, and an Adobe Gold Partner.

We have been recognized 7 consecutive years as a Leader in the Gartner Magic Quadrant for Insight Engines and as a Leader by Forrester in Cognitive Search.

Coveo’s Professional Services & Business Optimization Teams are comprised of the industry’s very best enterprise search technologists, business consultants, and trainers, who work collaboratively with each Coveo customer to ensure they unlock the full potential of search and search-based applications within their organizations. This focus on technology and relentless customer empowerment has proved the greatest driver of success.


Seller Details
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,351 Twitter followers
LinkedIn® Page
www.linkedin.com
787 employees on LinkedIn®
Description

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.


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Overview Provided by:

Recent Coveo Reviews

Sandeep V.
SV
Sandeep V.Enterprise (> 1000 emp.)
4.5 out of 5
"Coveo - Amazing Enterprise Search Solution"
The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for ...
Alexis E.
AE
Alexis E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Likely Coveo"
Good Software for marketing and Advertising
Felix S.
FS
Felix S.Mid-Market (51-1000 emp.)
4.0 out of 5
"marketing manager"
marketing ai tool which makes it easier and more efficient
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Coveo Media

Coveo Demo - Coveo for Salesforce Service Cloud
Give your agents the context they need to understand customer issues and solve them faster.
Coveo Demo - Revenue - Usage Analytics
Coveo's in-depth analytics platform showcasing a wide variety of actionable analytics
Coveo Demo - AI-Powered Search
Coveo drives relevance through machine learning and recommendations
Coveo Demo - eCommerce Social Proof Badging
eCommerce Social Proof Badging
Coveo Demo - eCommerce Product Recommendation Rules
eCommerce Product Recommendation Rules
Coveo Demo - eCommerce Product Insights
eCommerce Product Insights
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Play Coveo Video
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
Play Coveo Video
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
Play Coveo Video
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Play Coveo Video
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Empowering Digital Commerce Teams at Caleres
Play Coveo Video
Empowering Digital Commerce Teams at Caleres

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133 Coveo Reviews

4.3 out of 5
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133 Coveo Reviews
4.3 out of 5
133 Coveo Reviews
4.3 out of 5

Coveo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CoveoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Consulting
CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Coveo?

Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo brings a comprehensive approach to ecommerce search supporting pipelines, search restrictions and solutions for internationalization. They have a suite of UI components, also, that make implementation of a headless solution easy, which is a very, very important thing. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for the glowing review! We're thrilled to hear that you find our search capabilities robust and our solutions easy to implement. We're glad you appreciate our training platform as well.

Regarding the time zone difference, we apologize for any inconvenience this may cause. We'll do our best to accommodate your schedule and ensure timely support.

It's great to hear that Coveo is helping you with comprehensive ecommerce search and internationalization. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Supreetha R.
SR
Senior Analyst - Digital Experience
Computer Software
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Coveo?

Delivers unique and personalized experiences

Ease of Use even for non tech people

Easy to integrate with our platform

Relevant search results

Aids in enhancing our CX

The people- yeah! the Coveo team is hands-on with support and any requirement Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing as such, but may be work on accuracy. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

It is our Enterprise search tool, and is very useful, relevant. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you appreciate the unique and personalized experiences, ease of use, and the support provided by our team. We value your feedback on accuracy and will work on enhancing it further. If you have any specific suggestions or concerns, please feel free to reach out to us. We're here to ensure that Coveo continues to meet your needs and enhance your enterprise search experience. Thank you for choosing Coveo!

TM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

Ability to control and tune the search

Ability to index multiple sources and present results in different ways

Easy to use interface

Vast analytics that can be shared through Snowflake

Support and Success management teams are really good along with very deep catalog of training and documentation Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Some tunining and configuration is somewhat complicated Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Our company has lots of content added by several different users and being able to organize this for our users is the primary use case

Ability to configure search by use case and tune at the pipeline level allows us to focus specfic searches across all of our 60+ websites

Machine Learning does reduce the requirement to fine tune the search to a good degree

Lots of OOTB features Review collected by and hosted on G2.com.

Charlene D.
CD
Process Improvement Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

It facilitates cross-functional communications. We can easily update changes for multiple user profiles with single source. It's flexible enough to allow for different usage methods - for some teams it's support articles, for others it can deliver work instructions while making any implementation more searchable and accessible. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I wish that it had true CCMS integration. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We needed a centralized way to deliver work instructions to cross-functional teams, we also wanted a robust solution for our Support Portal to facilitate internal and external response velocity to support a better customer experience. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that it has enhanced communications and streamlined processes for your organization. We appreciate your feedback regarding CCMS integration and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you deliver work instructions efficiently and improve customer experience through your Support Portal. Should you have any further suggestions or require assistance, please feel free to reach out. We're here to support you every step of the way!

Jeff T.
JT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Coveo?

Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization Review collected by and hosted on G2.com.

What do you dislike about Coveo?

As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo solves the large problem of not having to manually maintain/tune search results. Its AI algorithms handle this for our customers, saving operational time costs as well as improving digital KPIs like conversion rate. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo's performance and future roadmap. We understand that pricing can be a concern for some customers, and we appreciate your feedback on this. We strive to provide value for our customers while also being mindful of budget considerations.

We are glad to hear that Coveo's AI algorithms have been beneficial in saving operational time costs and improving digital KPIs for your organization. If you have any specific concerns or would like to discuss pricing options further, please feel free to reach out to our team. We are here to help and ensure that Coveo continues to meet your needs effectively. Thank you for choosing Coveo!

JS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

search functionality is fast ,making it easy to find exactly what I need.

The user interface is clean and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

by providing a powerful search solution that retrieves relevant data from various sources. This benefits users by saving time and improving productivity, as we can easily access the information to complete tasks efficiently. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our search functionality fast and the user interface clean and intuitive. We appreciate your feedback on areas for improvement, such as enhancing the relevance of search results and offering more flexible pricing plans for smaller businesses. Your input is valuable to us as we strive to enhance our services. We are continuously working to improve the relevance of search results and are exploring options to make our pricing plans more accommodating. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Coveo!

Neil W.
NW
Coveo SME
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Coveo?

Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Many new feature releases and updates requires a lot of time and effort to keep up. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Minimizing Agent swivel, integrating with the community and unifying search across the business. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo! We are thrilled to hear that you find our platform easy to use, highly configurable, and customizable. We understand that keeping up with new feature releases can be time-consuming, and we appreciate your feedback on this.

We are dedicated to continuously improving our platform to provide the best user experience possible. If you have any specific concerns or suggestions for how we can make the update process smoother for you, please feel free to reach out to our support team. We are here to help and ensure that Coveo continues to benefit your business by minimizing agent swivel, integrating with the community, and unifying search across your organization.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

So far, everything has worked well, nothing to dislike. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Providing customer facing search across the product catalogue and support documentation Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our platform easy to set up and customize to meet your needs. Our team works hard to provide comprehensive documentation and excellent support to ensure a smooth experience for our users.

If you ever have any questions or need assistance with further customization, please don't hesitate to reach out. We're here to help you make the most out of Coveo and ensure it continues to benefit your business.

Michael F.
MF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

Reliability, stability, level of customization, and accuracy/relevancy. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The learning curve is a bit steep and occasionally requires dev resources; however, this is true for most of the more sophisticated search providers. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo provides a single platform that can provide quality, and reliable search functionality to multiple website properties, desktop and mobile apps, with a high level of customization and the ability to index content from a vareity of sources and repositories. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for sharing your positive feedback about Coveo! We're thrilled to hear that you appreciate the reliability, stability, customization options, and accuracy of our platform. We understand that the learning curve can be challenging, but we're continuously working to improve user experience and provide more resources to help with the onboarding process.

It's great to hear that Coveo is solving your search functionality needs across multiple platforms and sources. If you ever need assistance or have any suggestions for improvement, please feel free to reach out to our support team. We're here to help and ensure you have a seamless experience with Coveo.

JN
IT Engineer Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing to dislike about the service. This is amazing. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

Thank you for your glowing review! We're thrilled to hear that Coveo has been able to provide such a positive experience for both your customers and employees. It's fantastic to know that our AI-driven solutions have helped personalize the search experience on your website. We appreciate your feedback on our straightforward implementation process and outstanding documentation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.