--- title: Coveo Reviews meta_title: 'Coveo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 142 reviews by the users' company size, role or industry to find out how Coveo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 142 scale: '5' date_modified: '2026-07-17' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Coveo Reviews **Vendor:** Coveo Solutions Inc **Category:** [ AI Search and Discovery Platforms Software](https://www.g2.com/categories/ai-search-and-discovery-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 142 ## About Coveo Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace. ## Coveo Pros & Cons **What users like:** - Users praise Coveo for its **efficient search capabilities** , delivering fast and relevant results across diverse data sources. (27 reviews) - Users find Coveo's **ease of use** exceptional, benefiting from its straightforward setup and comprehensive documentation. (26 reviews) - Users love the **powerful search functionality** of Coveo, noting it delivers fast, AI-driven results from diverse data sources. (19 reviews) - Users value Coveo's **analytics and reporting capabilities** , providing valuable insights into customer behavior and search patterns. (18 reviews) - Users appreciate the **user-friendly AI features** of Coveo, enhancing search experiences with personalized and contextual results. (18 reviews) - Users highlight Coveo's **ease of use and customization** , enhancing both customer and employee experiences across various channels. (18 reviews) - AI Features (16 reviews) - Users appreciate the **AI-powered search capabilities** of Coveo, enhancing their experience with relevant, contextual results. (16 reviews) - Users appreciate the **powerful search capabilities** of Coveo, enhancing their experience with personalized and efficient solutions. (16 reviews) - Customization (15 reviews) **What users dislike:** - Users find the **learning curve** of Coveo to be steep, often requiring additional resources for effective customization. (13 reviews) - Users find the **difficult learning curve** requires time and resources, impacting their overall experience with Coveo. (11 reviews) - Users find the **learning difficulty** with Coveo's setup and customization challenging, especially for first-time users. (10 reviews) - Users find a **high learning curve** with Coveo, particularly during setup and configuration phases for first-time users. (8 reviews) - Users report **poor customer support** , with inadequate issue notifications and misalignment in reporting causing frustration. (8 reviews) - Required Expertise (8 reviews) - Users find Coveo to be **expensive** , especially for configuration changes and inflexible pricing for smaller teams. (7 reviews) - Users find the **search functionality lacking** , particularly missing a straightforward semantic search feature for ease of access. (7 reviews) - Users experience **search functionality issues** due to delays in indexing new items, affecting timely results in documentation. (7 reviews) - Complexity (6 reviews) ## Coveo Reviews ### 1. Coveo - Amazing Enterprise Search Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep V. | Deputy General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Coveo?** The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for any website(s). 2. Faceted Search and customizing the search page is so easy, even team members with less technical skill set can easily do that. 3. Coveo provides excellent analytic reports and dashbord for several search terms and features used, which can help business team to improve user experience. **What do you dislike about Coveo?** At times, searching through online documentation is quite painful, but this is not a blocker, as the Coveo support team is excellent and helps you promptly whenever you get stuck !! **What problems is Coveo solving and how is that benefiting you?** Coveo is helping us implement one shop solution for enterprise search across multiple public-facing websites. We have also implemented a Coveo-based search for intranet websites and indexing data from Slack Chats, JIRA, Service Now and a few other platforms to provide a single window for internal users to search for what they are looking for. **Official Response from Ilana Mack:** > Thanks for the great feedback! We’re glad to hear Coveo’s cloud-based, low-code solution is making search implementation and customization easy for your team. It’s also awesome that the analytics and dashboards are helping improve user experience. We appreciate your feedback on the documentation and are happy our support team has been helpful. Your use of Coveo across multiple platforms to create a unified search experience is inspiring. Thanks again for sharing! ### 2. Best tool to manage your data for search **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Coveo?** Best thing is flixibility of the tool you can apply any type of rule to our pipeline that really help to filter the data. **What do you dislike about Coveo?** Slowness is the major concern at coveo . **What problems is Coveo solving and how is that benefiting you?** It provides user friendly way to write your rules on different pipelines so non technical user also write there ownrules whatever they needed ### 3. Good experience with Coveo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Coveo?** Ability to search across sources, integration with salesforce, quick answer to support questions. **What do you dislike about Coveo?** Difficulty in extracting data to measure success **What problems is Coveo solving and how is that benefiting you?** Customer support knowledge ### 4. Coveo Integration with SFDC knowledge **Rating:** 2.5/5.0 stars **Reviewed by:** Shirish T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Coveo?** AI model and indexing from various sources **What do you dislike about Coveo?** I think we are not utilizing 100% of Coveo's capability, it would be great if they can send out quarterly suggestions based on our usgage **What problems is Coveo solving and how is that benefiting you?** Case deflection is the primary goal and from agent panel ability to resolve issues while on call with those articles ### 5. Coveo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Coveo?** Find something fast on the website. Prior to Coveo it has taken forever to find products on the website and we had very unsatisfied customers. **What do you dislike about Coveo?** The time it takes to index the items on the website - Specifically, our stakeholders add some products to the website and they want to see it fast on the search results pages, and this doesn't happen if the indexing just completed. They will need to wait almost 6 hours to see the new item on the search results page (my understanding was the new item should index quickly, but this didn't happen in the real life) **What problems is Coveo solving and how is that benefiting you?** Problem: Not finding items on the website Benefit : satisfied customers Problem: Giving recommendations to customers on new products, related products Benefit - cross-sell, promote relevant products (Still in the works - Not working on the production site yet, although it is live) ### 6. Great product. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Coveo?** Coveo has helped us impove the search fucntionality on our website and has some advanced features. **What do you dislike about Coveo?** I think the customer relations could be improved and more help understanding the reporting. **What problems is Coveo solving and how is that benefiting you?** Coveo has provided our website with a superior search experience for our users helping to make our content more discoverable ### 7. HUGE Improvement Over Past Search Function **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | Application Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Coveo?** How easy it is to use, and how efficient the machine learning is. **What do you dislike about Coveo?** There isn't much to dislike; the only thing that hindered our go-live was the fast-changing technology improvements we had to account for during implementation. Though, that could be considered a positive. **What problems is Coveo solving and how is that benefiting you?** Our previous search product was incredibly clunky and offered no additional functionality. Now, users can filter and sort through multiple options and appreciate the constantly updating machine learning function. ### 8. Transparent and technically proficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2022 **What do you like best about Coveo?** I like the public REST API specs. They make creative integration possible. Support is quick and efficient, and customer reports also offer great insight. **What do you dislike about Coveo?** Version control for the configuration is barely supported and hard to use. Ideally, snapshots should be integrated/available in git. **What problems is Coveo solving and how is that benefiting you?** Case deflection and support content search. It makes customer support more efficient because they can often self-serve on the information. ### 9. Coveo is a powerful platform for CX & DX success. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Coveo?** Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it just works! **What do you dislike about Coveo?** Initial configuration can be complex and the learning curve can be high for new developers and administrators. Promoting configurations between development/test/production environments involves much manual effort. **What problems is Coveo solving and how is that benefiting you?** Coveo is allowing us to index rather than integrate for our multi-brand, M&A reality providing an essential customer-facing DX tool for our business. ### 10. Overall, a solid solution which has optimised our customers seacrh experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Coveo?** Overall, easy to setup and integrate with our various sources. We now have a fully tailored search experience which we've received positive feedback for **What do you dislike about Coveo?** Lack of change auditing features, at times our success engagement was lackluster **What problems is Coveo solving and how is that benefiting you?** Unified search, pushing more relevant content to our customers and helping deflect cases ### 11. Good for searching and knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Coveo?** Coveo is a good business searching solution with strong integration capabilities. We integrated Coveo with Salesforce to help serve our internal and external users with searching large volumes of ticketing data. The search results are fast and the workflow is simple. I love the auto-population of results while users still typing the search keywords. Overall, it's smart searching across different sources is excellent. We also set up a knowledge base system using this platform, which is an excellent value add. **What do you dislike about Coveo?** Sorting and filtering options can be improved. Although it a powerful solution, sometimes you may feel that the search results are little less relevant. I will not hold it against them because we get the same feeling with Google occasionally. **What problems is Coveo solving and how is that benefiting you?** Coveo has an excellent intelligent search solution. It's strong feature base and customization possibilities help enhancing the business outcomes. User experience is positive and things become much more easier as you continue to use the platform. ### 12. Very intuitive platform that respects people's level of technical knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** ryan w. | Lead Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Coveo?** I like that Coveo's search platform is intuitive and provides extensive training. I also like that the training has specialties. This platform does training and simplicity better than all the others. **What do you dislike about Coveo?** I dislike that it's only a cloud-provided platform but I understand that this fact keeps the platform less complicated. I wish that the chrome extensions for Coveo were supported more. Even though they work, they exude an element of amateurism that might turn off some people. **What problems is Coveo solving and how is that benefiting you?** I am a consultant that uses Coveo in place of other company search solutions. Sometimes, the results are drastic while others are just more of the same experience they get. ### 13. Review from Plex **Rating:** 4.0/5.0 stars **Reviewed by:** Ron P. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Coveo?** When I search I get what i am looking for on the first try **What do you dislike about Coveo?** Took too long to implement and a few things were missed in the process but the COveo CSM sorted it out for us **What problems is Coveo solving and how is that benefiting you?** Searching across multiple databases and presneting the results in a logical and accurate way to reduce case volume for support. ### 14. Coveo Enterprise Search **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep V. | Senior Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Coveo?** Setting up an enterprise search at the site level becomes very easy with use of Coveo with an inbuilt framework for machine learning, templates and facets. **What do you dislike about Coveo?** I would say that there is nothing which i could dislike about the features offered by Coveo - In fact, there is so much to explore and learn with what Coveo offers. **Recommendations to others considering Coveo:** I highly recommend Coveo to someone looking for an enterprise search solution with less amount of coding. Coveo provides connectors to almost any source you can think of - websites, applications, documents etc. **What problems is Coveo solving and how is that benefiting you?** There are numerous problems we are solving with Coveo - Indexing multiple sites & Sources without many code changes - Building faceted search/filters by using OOTB Coveo templates - Schedule automated index refresh - Using Coveo's machine learning to build auto-suggestions Time to market is the ultimate benefit we have derived using Coveo besides the other features mentioned above. ### 15. We use in support kb mgmt **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Coveo?** Simple integration within Salesforce. Case management and knowledge management. **What do you dislike about Coveo?** I do not use Coveo enough to have opinions about what i don't like. So far so good **What problems is Coveo solving and how is that benefiting you?** LN and case search, knowledge mgmt ### 16. Seamlessly Improving Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Coveo?** Coveo has helped us improve customer experience within our search experience. The dynamic search results, integration with our current framework, and excellent support from the team has been a great help. **What do you dislike about Coveo?** There are no real downsides to Coveo. There is a large learning curve, but you have a supportive team to help you navigate some of those difficulties you may be experiencing. **What problems is Coveo solving and how is that benefiting you?** Coveo is helping us improve customer experience in the search bar. Through their dynamic tuning, AI learning, and various other features we are helping create a more personalized experience for customers/prospective customers. ### 17. Coveo Offers Functionality to Customize **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Coveo?** Coveo search results can be customized to show things like featured results or smart snippets. **What do you dislike about Coveo?** It takes time to understand all of the possible customization options and to figure what to prioritize. **What problems is Coveo solving and how is that benefiting you?** Coveo ensures that search results are optimized and reports help you identify opportunities to improve content. ### 18. Tool is very useful and easy to start using. It can be a bit complex to fully use all the features **Rating:** 3.5/5.0 stars **Reviewed by:** Amel B. | Product Owner - Digital Experience Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Coveo?** Qubit support is very responsive when we need help on an experience. We have been doing several pieces of training with Qubit developers, and every time, it has been very instructional, helpful, and we were able to put the advice into practice. We have improved a lot thanks to those. **What do you dislike about Coveo?** It can be hard to use and needs a lot of training - Some processes are missing from the documentation, for example, real examples on how to use the functionalities. The illustrations are often elementary and not adapted to the use we have of Qubit. The explanation of the packages as well is a bit light. **What problems is Coveo solving and how is that benefiting you?** We are using Qubit mainly for personalization experiences, but it has been handy for quick fixes to fix some issues until it is done through final development. ### 19. Positive and effective experiences created to enhance our existing ecommerce customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren A. | Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Coveo?** There are many things which I like about Qubit, first of all is the people - we have a supportive team at Qubit who we meet with biweekly as well as various strategy meetings throughout the year. In addition to the people, I like the ideas and creativity which their people bring to the table, their forward-thinking attitude of things we could try as a business is inspiring! As well as their own ideas, they also appreciate and will help us deliver anything we want to, Qubit are focused and driven to help us achieve our strategic objectives so will always support us on any plans which help us to achieve this. I enjoy the new things which Qubit want us to try, its great that their ideas align with our plans so we're all working on the same end goal! Qubit also have a brilliant support team, whether its the support team themselves or the sheer amount of support documents available. **What do you dislike about Coveo?** I think the only thing would be the communication, I think this could be improved to help us manage our business expectations. **Recommendations to others considering Coveo:** Consider what you want to achieve, it is good to have your own plans of what you want to achieve as together with Qubit and their team you will be able to achieve your strategic goals. **What problems is Coveo solving and how is that benefiting you?** There are many things we're working on with Qubit, across personalisation and recommendations especially. Qubit are great for noticing an opportunity or problem and therefore using their software to fix these issues. ### 20. A great tool that delivers positive conversion and revenue uplift from a solid A/B test platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Sean O. | Digital Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Coveo?** Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly view the performance of a test and make strong business decisions off the back of this. The interface also has a clear layout with live, paused and archived sections. This helps me as a user easily manage the amount of tests I am running with a clear boundary between where my tests live. Another area I like within Qubit is the level of detail available when analysing each test on its own. It is great to be able to see splits by device to really understand where any A/B test is performing well or not so well. **What do you dislike about Coveo?** A dislike is the 15 minutes processing time sometimes required to refresh the results of a test as this means results cannot be viewed instantly. A further dislike was the new "power" setting which I found harder to interpret as oppose to the old feature. **What problems is Coveo solving and how is that benefiting you?** Qubit has helped resolve problems we had with pricing for the customer. Using a strong A/B test idea Qubit helped to bring to life a new pricing strategy on site which included displaying the actual code price for our promotions. This helped us realise the benefit of a substantial lift in conversion and revenue per visitor from this A/B test. Further problems Qubit have helped solve include leveraging our promotion messages to more visible areas on the website through using Qubit fired banner. Again, similar to the test above this had a positive uplift on our KPI's and so drove strong incremental gains for us. ### 21. A great A/B test and personalization tool and great customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Adriano D. | UX Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Coveo?** Great personalization possibilities. A great team offering excellent support. We have weekly calls with them and they are very responsive. They're like an extension of our team. A user-friendly tool and interface to build experiences for devs **What do you dislike about Coveo?** The need of devs to build experiences. Lack of flexibility and pre-existing widgets for non-dev teams. The time to build experiences can be a bit long. **What problems is Coveo solving and how is that benefiting you?** We're using Qubit to run A/B tests and do personalization on our websites. The tests and experiences that we run allow us to understand better what works with our customers, and allow us to drive significant additional revenue. ### 22. Great personalisation software and I really enjoy working with the Qubit team! **Rating:** 5.0/5.0 stars **Reviewed by:** Shnai J. | Site Trading Manager, e-Commerce Europe, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Coveo?** Over the 2 years I have been working with Qubit, we have successfully rolled out personalisation experiences that have had a positive impact on site experience and KPI's. I enjoy the team collaboration from scoping new experiences (in-line with our business objectives) to implementation. The team are each great to work with and we are always collaborating together on ways to optimise BI tools, reports and the onsite experiences which is great for continuous learning and partnership. **What do you dislike about Coveo?** I personally can't say I dislike anything. Communication is always open for ways to improve experiences and the support team are readily on hand should we have any queries / issues that need resolving. **What problems is Coveo solving and how is that benefiting you?** As Qubit's software is designed to create bespoke personalised experiences, we have been doing a lot of work around segments and tailoring the right content and products to the right segment of customers. This allows us to use data to understand our customers more and provide her a bespoke experience. The benefits from this approach can be seen in positive KPI's around CVR and RPV. We have also seen positive engagement metrics. ### 23. Qubit allows us to work at velocity with best in class people who feel like an extension of our team **Rating:** 4.5/5.0 stars **Reviewed by:** Steph L. | CRO and UX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Coveo?** The service side of Qubit is second to none. We have strengthened our relationship year after year, with a dedicated strategist and project manager, nothing slips past the team. Between the in house and agency team we have all bases covered, and everyone remembers the little data quirks and issues we have, so experiences are recommended accurately. The designers at Qubit really understand the brand and are happy to take on any guidance from the brand team & designer in house, everyone works well together. We see great value in the tool itself, with ease of use and duplication of experiences across category we see good value for money. With Qubits new tool ATOM coming into play as well, they really are the CRO/Personalisation/Merchandising tool to watch out for, and get a demo with! **What do you dislike about Coveo?** The only thing I would improve upon is the in tool reporting and end of roadmap reportingg, we strive to use GA in every report we do so we have one source of truth, and although Qubit integrates with this, it feels as though the team and company could do with further integration to truly engrain the use of the tool. **What problems is Coveo solving and how is that benefiting you?** We are able to test as velocity, we've moved from a 10 tests build purchased a year model to more than 45 tests being built per year. We are a small team, but Qubit are efficient and we have managed processes well in order to grow. We can address business issues in real-time by getting a test out of the door in under 2 weeks, to prove or disprove theories. We can also use experiences again and again, we can edit the content and look and feel to suit new needs, which saves us time and budget. ### 24. This cloud application is easy to integrate with Sitecore, and good custom support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Coveo?** They have powerful component that can easily install to sitecore flatform. **What do you dislike about Coveo?** Need more code examples in the documentation for custom development **Recommendations to others considering Coveo:** It is well integrated with sitecore and powerful relevant content search capability. **What problems is Coveo solving and how is that benefiting you?** Web content search, it returns better relevant resolve for the customer. ### 25. Magic doesn't exist, but Qubit comes pretty close. **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart S. | Ecommerce Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Coveo?** First off, what really separates Qubit from the rest is the time and effort they place on getting to know your company, we don't work in the most glamorous sector but Qubit really impressed us with their first impressions and research. The presentations we receive that highlight our roadmaps are invaluable discussion pieces we really enjoy attending. Qubit has the ability to solve issues in a way no other system or software has been able to get close to. Qubit saves us huge amounts of time and effort in large scale development by offering a solution for us to really enhance our customer journey. We really appreciate Qubits on going approach to offering us more hands on solutions, so that we can implement our own experiences with greater flexibility, and they've really stuck by that offering as we're not able to manually input and change our experiences without the need to too much discussion. Qubit is an incredibly interesting and sophisticated piece of technology, so we do run into issues but the support team behind the scene is incredibly responsive, and great at showing us any mistakes myself and the team have made when tinkering. **What do you dislike about Coveo?** The software can be hard to use without an account manager and a technical team, but luckily qubit has always solved any issues. **What problems is Coveo solving and how is that benefiting you?** We're solving the poor flexibility that our website CMS offers, Qubit is bypassing lengthy development times so that we can test and try solutions that drive conversions. ### 26. Continued optimization and innovation through strong brand-agency partnership **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe T. | Senior Ecommerce Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Coveo?** Holistic understanding of both brand and market Openness to client feedback Team look to evolve product offering which best makes sense to the brand rather than have the brand adapt processes to fit the product **What do you dislike about Coveo?** Lengthy release cycles (although understand this has recently been updated) Time from concept to get experience live (although vastly improved YoY - I'm just impatient) Require regular feedback sessions **What problems is Coveo solving and how is that benefiting you?** Utilize experiences to test UX/CRO concepts within Qubit rather than going through arduous and expensive development builds internally Actionable Insights - use reporting weekly to determine merchandising strategies Product Recommendations - opened up to show recommendations at variant level rather than existing parent level meaning only master SKUs are currently shown Product Recommendations - monitoring effectiveness by consumer behaviour (or segment) Social Proof - monitoring impact at various stages across customer journey ### 27. A valued partner for optimisation tech and strategy. Smart people with a can do attitude. **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan C. | Head Of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Coveo?** Great combination of tech that we can leverage at speed combined with strategy that we consider part of our team. We test with Qubit and then focus our precious internal resources on winning projects. Team wise Qubit have great people with a can do attitude and we consider them an extension of our teams. Recent updates to the platform have improved self serve reporting transparency. **What do you dislike about Coveo?** Before the advent of Qubit for Marketers product many experiences were still dependent to a degree on our developers to get over the line and live. This has now been improved and reliance on our developers reduced. **What problems is Coveo solving and how is that benefiting you?** Personalisation, recommendations, badging, optimisation, improved customer experience, testing and validation. This has lead to improved accountability and faster innovation, all focused on tangible results. ### 28. Amazing for personalisation and experimenting new features **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Coveo?** Being able to experience different audiences and segments on various experiences and tests. The visual editor is great when wanting to make small, minor content changes and test the variations e.g TOV or different imagery. **What do you dislike about Coveo?** Data visualisation and reporting could be much better. There's no data ranges, just 24 hours or lifetime. Would be good to see how an experience did last week when a change was made, or how it did vs last year. **Recommendations to others considering Coveo:** Can be hefty to setup so requires a fair bit of patience, but the tool and results can be very rewarding. **What problems is Coveo solving and how is that benefiting you?** It's useful for quick fixes to prevent developer fees for parts of the site unaccessible from the CMS. But it also lets us check what big developments would look like before committing to the development phase. ### 29. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Corey R. | Customer Experience and Merchandising Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Coveo?** Qubit has allowed us to rigorously test, analyze and implement new ideas to improve the customer experience on our store. The easy to use interface and key analysis from experiences has lead to large improvements to our conversion rate, in a range of different areas. The people we have worked with from Qubit, from our account manager, to product managers have also been great. **What do you dislike about Coveo?** Can only currently have one active campaign for product badging in the merchandising section. **What problems is Coveo solving and how is that benefiting you?** It allows us to make data driven decisions regarding key changes to the store. On multiple occasions Qubit has provided the tools we needed to gather data, that we would have struggled to obtain from other sources. ### 30. Great innovations for A/B testing solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Coveo?** The team I work with has great innovations shared on new opportunities. I work with them on some of the new programs they have before they slate it out to the rest of their clients. They request for feedback for how the program can be of better use from a client perspective so that the program can become a better tool for other users. **What do you dislike about Coveo?** I don't currently have any dislikes about Qubit. **What problems is Coveo solving and how is that benefiting you?** Merchandising, the A/B tests that we're utilizing are showing if there are any successes with pushing up or down products. There aren't any significant data to show at the moment but the data we do have is still helpful. ### 31. A great universal tool to have **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie D. | Group Digital Personalisation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Coveo?** The people! The wide variety of offerings of the tools such from personalisation to a/b testing. The can-do attitude when we come with ideas/briefs. The on-going development. The regular business reviews. The thought out opportunities for us specifically. The ease of the platform. The support team and the supporting documentation. **What do you dislike about Coveo?** Project timelines could be improved to help us manage expectations within the business **Recommendations to others considering Coveo:** To take a look at all the opportunities that Qubit has to offer **What problems is Coveo solving and how is that benefiting you?** Where to go next - the support that is provided to help us understand where as a business what experience we could try next ### 32. A great tool to measure incremental conversion activities and software impact **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth R. | Chief Digital Officer (CDO), Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2014 **What do you like best about Coveo?** Qubit allows us to truly do randomised AB tests to show true incrementality. In addition their out of the box optimisation tools such as Social Proof can be shown to deliver ROI on an ongoing basis. **What do you dislike about Coveo?** Nothing that I dislike about the relationship or tool, they are professional and the tool is good. **Recommendations to others considering Coveo:** There are similar tools but the simplicity of Qubit and the fact that the ownership lays on the business side for utilisation makes the costs lower, but means you do need an in house team to fully get the full worth. **What problems is Coveo solving and how is that benefiting you?** We are removing barriers to conversion on the site. Some of the simple tests have shown conversion increases that equate to 6 figure revenue increases ### 33. A smarter business search and interpretation. **Rating:** 4.5/5.0 stars **Reviewed by:** Edson R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Coveo?** I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose. **What do you dislike about Coveo?** The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news. **Recommendations to others considering Coveo:** Coveo works in a fantastic way, when a road map of the systems is maintained, with which it plans to develop its operations for the extraction and indexing of relevant data, for the virtual public that is registered on a particular platform, mentioning that although it is quite delicate according to its implementation, its work processes are executed wonderfully, guaranteeing intelligent actions, for obtaining balanced and coherent information for the most part. **What problems is Coveo solving and how is that benefiting you?** We use this software throughout the business platform that we acquire, as a general search system, of all the details that we keep current, precisely so that each user can determine what we do, offering outstanding news of the successes that we have obtained up to currently, which provided us with useful tools to index all the disparate data found in the company we acquire, allowing in more explicit terms, a central place to search for relevant information. ### 34. Let’s you personalise your personalisation **Rating:** 4.5/5.0 stars **Reviewed by:** Sara-Lou R. | Online Manager UK & Ireland, MAC Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Coveo?** Clear communication from the team, opportunity to develop ideas further and great discussions on what optimisations can be made further **What do you dislike about Coveo?** At times, the length of time for SOW creation and roll out of proposed plans. It still the best I’ve experienced though. **What problems is Coveo solving and how is that benefiting you?** Combatting the limitations our CMS platform has whilst elevating the CX our customers have on site. In particular, being able to solve for specific gaps in our sites UX to improve conversion. ### 35. Qubit offers a great UI to code experiences, and a powerfull API with tons of resources **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel M. | CRO & Analytics manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Coveo?** Coding platform user interface, API resources **What do you dislike about Coveo?** Results analys is poor within the platform, there is a lack of segmentation options **What problems is Coveo solving and how is that benefiting you?** Qubit is our A/B testing and personalization tool, helping us to show relevant content to our users ### 36. Advanced Platform that does everything you need. One stop shop for personalization. **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe A. | Chief Digital Officer (CDO), Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Coveo?** Personalization, Segmentation, Product Recommendation, Product Discovery, AB Testing all in one **What do you dislike about Coveo?** Templates need to be built vs ready out of the box **What problems is Coveo solving and how is that benefiting you?** Personalization & Segmentation - 1 to 1 customer journey ### 37. Great tool very complete and good. **Rating:** 4.5/5.0 stars **Reviewed by:** James K. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2020 **What do you like best about Coveo?** What is most noticeable in the operational functions of Coveo, are its fast search results, being one of the things that I also love to a great extent, when we go to this software, its speed and precision of the investigations web, they are wonderful, with massive data, which allow you to exercise their functionalities, without any kind of eminent problem, highlighting that it includes total ease, when carrying out these processes, for a particular objective, for the balanced purposes for which they wish to carry out your inquiries, with this innovative method. **What do you dislike about Coveo?** It should be determined that on the one hand, although their investigative processes are mostly agile, negatively, we can underline that their disadvantages include an optimal and coherent order, for a good search, and thus guarantee the complete experience, which this system should provide, to any user who wishes to use it, because in other similar topics, that is, their indexing systems are not in their environment, coupled and organized, since their responses are random. **Recommendations to others considering Coveo:** It is an excellent tool to search for large sources of information, which are useful for your benefit, in the strategy, agile of your business establishment, you can count on any search you decide to carry out, because this software will guarantee your investigation, in a completely quickly, and any relevant topic that you need, so it is also to extract personal elements, from each of the clients that you have in your company, to determine what their preferences are, to become interested in your program, being useful in the same way, as a kind of user traces. **What problems is Coveo solving and how is that benefiting you?** We provide the solution for powerful searches of different data, of our website, and even relevant information that it has in its design, to reinforce certain topics in a successful way, filtering outstanding news from each of the clients that We have registered in the platforms, to create profiles and documents, most of all it is used by the department that we have at disposal, which is made up of a large team of web application developers, who use this product more frequently, to be notified, about the items on offer, to determine with what design your required resources need, or how you like them for your convenience. ### 38. Qubit review - Stuart (oddschecker) **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart M. | Digital Analytics Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Coveo?** Ease of use of the tool/set up. GTM/GA integration **What do you dislike about Coveo?** Additional cost to integrate with BigQuery **What problems is Coveo solving and how is that benefiting you?** Ability to AB test and ### 39. Coveo a technological tool in questions of complete search. **Rating:** 4.5/5.0 stars **Reviewed by:** Jame L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Coveo?** It is a tool that I love in immense proportions, because it turns negotiations into a more personal method, which allows most of the sales made by a particular organization to be more efficient and effective for the most part, since it adapts in an incredible way, which gives access to a considerable and successful flow, without excluding that it is automated on a large scale, with respect to its prevalent functionalities, which are totally based on artificial intelligence, with objectives integrated in the cloud. **What do you dislike about Coveo?** The results are not specific, since it does not have a system designed for the indexing of these searched data, which are stored in a database, which is totally disordered, much less is there an option to promote better research, being slow, significantly delaying performance, most of all affects in business terms, since they contain massive information bases with successful projects. **Recommendations to others considering Coveo:** It is implemented in a wonderful way to its analysis and information generation engine, including custom connectors, as long as they are systematically compatible, being ideal for companies with a medium and small productivity performance, since it will allow you a better flow, according to the search for data within its platform, for its clients, being a widely used and recommended system, since the services it provides are very useful, for the most part. **What problems is Coveo solving and how is that benefiting you?** We use Coveo in some of our departments, to carry out searches of the data that we keep protected in the panel that we have, most of all so that each of the clients, registered on our platform, can commission investigations for their benefit, according to with the policies and functions that we exercise internally, or even if you want to find out the details of a particular product, this software offers you results that might interest you, with similar characteristics, in case you cannot visualize your objective. ### 40. Drives sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Coveo?** The analytical reports and ease of use makes me enjoy the platform and service. **What do you dislike about Coveo?** Features may take a period of time and a lot of back and forth before coming into fruition. **Recommendations to others considering Coveo:** Have a clear plan of what you would like to achieve and how you want to drive those goals. **What problems is Coveo solving and how is that benefiting you?** Cross-selling has become easier, as well as retargeting. More sales. ### 41. Coveo, great search engine. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos C. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Coveo?** It contains good security integration with existing repositories, including its library for these business documents, allowing indexing of these highly important contents for these organizations, with an incredibly easy and unprecedented method, not to mention it has ready-to-use support, mainly for classifying attachments according to the relevance of the search term, which is totally amazing, receiving a lot of attention, precisely in this key functionality of the system. **What do you dislike about Coveo?** There have been cases, which are very strange, that the system presents, which is an exception thrown to track a specific document, as it causes the indexing to stop completely, which requires an update to solve this problem. As in business cases that contain several similar documents, it can be a total inconvenience with a large degree of magnitude, even more so when implementations use custom facets. **Recommendations to others considering Coveo:** Coveo is suitable for tracking large collections of site elements and organizing content based on very strong and incredible templates and folder structures, in terms of impression, the facets allow grouping related content regardless of its position in the tree, which is a very useful feature for most implementations you acquire in your organization, regarding the investigations you want to conduct within this program. **What problems is Coveo solving and how is that benefiting you?** We implemented Coveo in our organization primarily for the facets and index features for various web-based applications, which we built for our clients close to the platform. We also use this software to support search pages, which can be found and filter content on the different platforms that are our total coexistence, in order to promote a large number of users to the business we contain through the web, and display the results in a personalized way. ### 42. Tool with extensive business search technology. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard F. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Coveo?** Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly. **What do you dislike about Coveo?** The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements. **Recommendations to others considering Coveo:** If you contain a roadmap of the systems with which you want to integrate, in all its available, since Coveo will be the best possible solution, to manage a large search development, this software is suitable for tracking large collections of elements that are built into this system, while organizing content based on templates and folder structures, that is, facets will allow you to group related content independently at your cloud-based convenience. **What problems is Coveo solving and how is that benefiting you?** Coveo is used in our organization mainly as the business search and research platform for the client, we always make the most of it since it offers us quite complex functions according to its performance, when implemented on our servers obviously, this software helps us to index disparate data sources across the company in order to allow the users that we have on the websites that relate to us with the theme of the field that we practice, a central place to find out information in successful ways. ### 43. Coveo offers a personalized digital experience to our users **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Coveo?** We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users. **What do you dislike about Coveo?** As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background **What problems is Coveo solving and how is that benefiting you?** Our Marketing department was greatly benefited by acquiring the services of the Coveo platform, its easy and fast access in the cloud, allowed our consultants and distributors to remotely access the information and participate more actively in the creation processes of content as well as in the interaction with the users of the different platforms, the flow of visitors increased considerably to a great extent to the novelties offered by Coveo regarding the experience of intelligent navigation. ### 44. A satisfying digital experience for our customers and employees **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey R. | Account Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Coveo?** I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand. **What do you dislike about Coveo?** The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful. **What problems is Coveo solving and how is that benefiting you?** Coveo has a large number of variants that facilitate the use of technology and the growing platforms in the cloud, its platform integrated very well with our digital platforms, which allowed us to collect information on the needs of our customers quickly, the promise of Coveo is to offer personalized experiences to each client, which has undoubtedly allowed us to increase the number of satisfied clients, as well as opening new markets ### 45. Coveo has been a very useful tool in these times of estrangement **Rating:** 4.0/5.0 stars **Reviewed by:** Angelica B. | Analyst Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Coveo?** The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products **What do you dislike about Coveo?** Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require A high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform. **What problems is Coveo solving and how is that benefiting you?** Coveo has allowed us to increase the use of digital platforms, given the difficulty of providing physical services due to the crisis that the world is going through, we have managed to increase customer traffic on social networks and on our web platform, this has allowed us to continue marketing our products and keeping our brand active and present in the minds of consumers, the Coveo platform allows us to interact with our customers and offer digital experiences to our users through different media. ### 46. Professional and collaborative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Coveo?** The ongoing collaboration between partner and brand, and the innovative ideas and support given by Qubit. **What do you dislike about Coveo?** There are some limitations to how much of the product you are able to use, but there are contract upgrade options. **What problems is Coveo solving and how is that benefiting you?** With Qubit we have been able to target customer segments that we were previously unable to do through our native capabilities. Qubit has overall improved our conversion rates and been responsible for a large amount of incremental revenue. ### 47. Dedicated team focused on client objectives **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Coveo?** The interface, technology and team are great **What do you dislike about Coveo?** Nothing I really dislike but reporting functionality could be improved **What problems is Coveo solving and how is that benefiting you?** Qubit is helping us improve the customer experience on site (test of new designs, functionalities and personalization) and improve our revenue and conversion. ### 48. Coveo rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Coveo?** Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options. **What do you dislike about Coveo?** Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions. **Recommendations to others considering Coveo:** Take the time to make sure it's the right solution. Ask any other vendor if they offer all of the same features in their cloud-hosted solution via their admin panel. **What problems is Coveo solving and how is that benefiting you?** Highly relevant search results across a vast array of content. Coveo crawls and updates the index constantly and is very good at adding/removing documents on time, which decreases the amount of tickets we receive about "I can't find this document", or "why is this document still showing up in the search results?". We've seen an overall decrease in time spent searching and query click-through rates. ### 49. Coveo for SalesForce adds intelligence to Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Graham V. | Knowledge Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Coveo?** Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live. What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning. **What do you dislike about Coveo?** We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well. **Recommendations to others considering Coveo:** If you have selected Coveo, I strongly encourage you to attend their user conferences and make good use of the Customer Success team. They know their business and are passionate about helping their customers succeed. **What problems is Coveo solving and how is that benefiting you?** We had a need to replace a Google Search Appliance which was used internally to index various SharePoint sites and search the support ticketing systems, as well as add a proper search and knowledge engine to SalesForce service & Knowledge (as the SalesForce product was very immature at the time). The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation. ### 50. Coveo's customer support has made all the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Coveo?** I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday. **What do you dislike about Coveo?** Not fully utilizing the Javascript User Interface **What problems is Coveo solving and how is that benefiting you?** Our search experience has completely changed for the better ## Coveo Discussions - [How does Coveo search work?](https://www.g2.com/discussions/how-does-coveo-search-work) - 1 comment - [View Coveo pricing details and edition comparison](https://www.g2.com/products/coveo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A39%3A02+-0500&secure%5Bsession_id%5D=29042012-ed85-4116-b658-471afb71ae71&secure%5Btoken%5D=d982465660b68bffeb0f54865476b409b0d2236f0e83b373bae7a6259ed1cc5f&format=llm_user) ## Coveo Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Conductor Website Monitoring](https://www.g2.com/products/conductor-website-monitoring/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Coveo Features **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Segmentation** - A/B Testing - Customer Profiles **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Compatibility** - Federated Search - File Types - Global Language Support **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Semantic Search & Query Understanding - AI Search and Discovery Platforms** - Intent aware search - Context aware query handling - Natural language query support **Statistical Tool** - Scripting - Data Mining - Algorithms **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Templates** - Library - Customization - Optimization **Targeting** - Behavioral Targeting - Contextual Targeting **Analytics** - Reports & Analytics - Customer Data **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Data Indexing - AI Search and Discovery Platforms** - Multi system indexing - Multi format indexing - Automatic index updates **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Data Analysis** - Analysis - Data Interaction **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Administration** - Integrations - Dashboard **Functionality** - Personalization - Search Analytics - Integrations **Integration** - E-Commerce - PIM - Merchadising **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Search Result Relevance - AI Search and Discovery Platforms** - Relevance-based ranking - Search relevance configuration - Behavioral result improvement **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Generative AI - Site Search** - Text Generation - Text Summarization **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Personalization & Recommendations - AI Search and Discovery Platforms** - User based result personalization - Behavior driven recommendations - Contextual content recommendations **Administration ** - Reports & Analytics - User Data - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Coveo Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (766 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (429 reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - 4.5/5.0 (288 reviews)