Edit

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/12/2022

"Works well and perfect fit for managing multichannel notifications"

5/5

What do you like best about Courier?

All service offerings that are listed are very well supported

Excellent dashboard with necessary reports

Easy to customize templates

Seamless routing

Integrated with leading notification providers Review collected by and hosted on G2.com.

What do you dislike about Courier?

If there are problems in notification, as customer, I need to liaise with leading notification providers directly and not via courier though they support our request Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

5/12/2022

"Courier simplifies notification delivery across major channels"

4/5

What do you like best about Courier?

Courier provides a notification designer and simple API interface that allows quick access to multiple channels of notification delivery, simplifying the process of managing notification design and delivery. Review collected by and hosted on G2.com.

What do you dislike about Courier?

Some notification channels have more options than Courier provides, so to maximize potential sometimes the best approach is still to build a custom solution. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/12/2022

"Makes sending emails a breeze"

4/5

What do you like best about Courier?

The UI is really easy to use. It's really easy to get up and running and send notifications fast. Review collected by and hosted on G2.com.

What do you dislike about Courier?

One thing I've noticed is that there is some inconsistency in delivery times for emails. One might be delivered immediately, while the other may take a few minutes. Review collected by and hosted on G2.com.

KK

Kiran K.

Senior Engineer

Mid-Market (51-1000 emp.)

5/11/2022

"Good product to use for push notifications"

5/5

What do you like best about Courier?

Good product to use for push notifications Review collected by and hosted on G2.com.

What do you dislike about Courier?

Less documentation of updates. No update of recent releases Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/30/2022

"It works"

2.5/5

What do you like best about Courier?

Simplifies our workflow so that we can focus on the actual customer impact. Review collected by and hosted on G2.com.

What do you dislike about Courier?

Not as flexible as we'd like, sometimes still need in-house solutions. Review collected by and hosted on G2.com.

JE

Jeremy E.

Journalist in Residence

Small-Business (50 or fewer emp.)

5/11/2022

"Great, easy way to set up messages and notifications to your users, with a no-code editor"

4/5

What do you like best about Courier?

The fact that, once set up, you can manage messages and notifications in Courier without involving a developer Review collected by and hosted on G2.com.

What do you dislike about Courier?

I believe you still need a Twilio account as well as Courier to do SMS Review collected by and hosted on G2.com.

Response from Nate Munger of Courier

edit

The ability to let developers focus on building their product and not notifications is something we pride ourselves in, so thank you for calling that out, Jeremy!

And yes, it's true, you do get to bring your own provider. You can view the long and growing list of provider integrations we support here:https://www.courier.com/providers/

This flexibility means you can even use more than one provider, and route notifications based on the best provider for a specific user or region. You can also change providers in minutes without touching code or templates in our integration settings.

See how Courier improved

🔥M

🔥 Robert M.

Co-Founder & CEO (NOT looking for software developers, thanks!)

Small-Business (50 or fewer emp.)

8/7/2021

"The most important developer API since Twilio"

5/5

What do you like best about Courier?

I can't be effluent enough in my praise for this company.

- From the CEO all the way down, the team is a delight to work with.

- The technology is awesome, and the platform does exactly what I need it to do.

- It's SO simple to get up and runnning.

You'll wonder how you ever lived without it. Review collected by and hosted on G2.com.

What do you dislike about Courier?

Occasionally the editor can be a tad slow on complex notifications, but we're also using it in a way that was likely not anticipated in the original design. Review collected by and hosted on G2.com.

What problems is Courier solving and how is that benefiting you?

Applications always have a need to notify users of different events happing within a given system. Usually, those developers have to build those systems manually, which means having to learn the ins and outs of Email vs SMS vs Slack, and then often the notifications themselves are hard-wired into the codebase, making it VERY difficult to change them based on the needs of your GTM team.

Courier solves that problem by doing the heavy lift for you, letting you fire off notification events in your system, and handling the message designer and integration for you. Marketing and Sales teams can customize the messages as necessary, and users can pick which platforms they'd like to get notifications on.

Courier literally saved me > $30k in coding + implementation costs, and I was up and running in under a day. It's the new gold standard for developer APIs. Review collected by and hosted on G2.com.

Response from Nate Munger of Courier

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Wow, incredible. We're truly flattered, Robert. We are striving every day to live up to this high praise, that I can promise you. Thank you for the feedback on the editor experience as well. You should see some significant transformations to improve the notification design experience in 2022!

JE

John E.

Software Engineer

Small-Business (50 or fewer emp.)

7/29/2021

"Get In Touch With Your Customers No Matter Where They Are"

4.5/5

What do you like best about Courier?

Courier makes it easy to reach coustomers whereever they are. The notification designer makes it easy for anyone on the team to update notification copy. The level of support from the Courier team is unmatched. Review collected by and hosted on G2.com.

What do you dislike about Courier?

We have some specific use cases such as allowing users to set notification preferences on a per-team basis. Courier was able to help us find a solution that we're currently using, but it's not fully supported without a workaround. Courier also has some API features that are not yet fully supported in their UI. Review collected by and hosted on G2.com.

EN

Elena N.

Co-founder & CTPO

Small-Business (50 or fewer emp.)

8/3/2021

"Courier is answering a real need for communication with customers!"

5/5

What do you like best about Courier?

First, I love the stats. Being able to see what went to whom and when and who opened it and whether it was delivered or blocked or rendered, etc - ALL. CHANNELS. IN. ONE. PLACE. This is brilliant. It's so much more useful for me than logging into five different places to see what's going on. Second, I can ensure that mutiple delivery methods have the same feel. And, third their documentation is fantstic - it really helped us build our slack notification capabilities. Their support is fantastic - they're regularly in touch and proactive in helping us achieve what we're looking to achieve (for instance, microsoft teams integration is a big one on our list and very complicated - I had asked them in the past for any information they had on doing this, and they proactively reached out to share their updated documentation once they released it... that's great service :) . Review collected by and hosted on G2.com.

What do you dislike about Courier?

They don't yet offer Postmark email integration as an option (or they didn't when I last checked) or Amply integration. Review collected by and hosted on G2.com.

Recommendations to others considering Courier:

If you are looking for an application that can help you get all your communication with customers together, then you need to check out Courier. Review collected by and hosted on G2.com.

What problems is Courier solving and how is that benefiting you?

I'm communicating with my customers easily, in a consistent manner, and am easily able to see what's delivered to whom without having to log into multiple applications. And I have great support doing it. Review collected by and hosted on G2.com.

Response from Nate Munger of Courier

edit

Hi Elena, we really appreciate your review! Providing one place for all your templates as well as a single API for developing with multiple providers is central to what we think makes Courier so powerful. I also wanted to point out that we do offer Postmark as an email provider integration now. You'll find them, along with the long list of other providers in the link below. If you ever need an integration you don't see in our list, email support@courier.com and let us know what you're looking for. Thank you!

See how Courier improved

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/23/2022

"Wonderful platform"

4/5

What do you like best about Courier?

Using courier makes my job and workload significantly easier. The layout of the site and ability to search through information easily is great. Review collected by and hosted on G2.com.

What do you dislike about Courier?

I have experienced slow loading times on Courier Review collected by and hosted on G2.com.

Response from Nate Munger of Courier

edit

Glad to hear that we are making things easier for you. Sorry to hear you've seen some loading isses. If you have any details about what page in the Courier application where you saw slow loading please share those here or directly with support@courier.com so we can investigate. Thank you!