Corporate Traveler Reviews & Product Details

Corporate Traveler has worked with us to ensure our workflow is tailored to our unique needs as a research study. We work with mostly older adults, so clear communication and 24/7 hr assistance has made them a perfect fit to book travel to get our participants to and from their visits with ease. Review collected by and hosted on G2.com.

I would like to see a Spanish speaker on the team as we work to increase diversity within the study. Review collected by and hosted on G2.com.

I have used Corporate Traveler as our travel management company for over 2 1/2 years and have enjoyed my experience. My customer service manager, Jennifer Dauer, always responds quickly to questions and Anthony Gill, our travel manager, responds promptly when asked for help with booking a flight. Building the relationship with me is most important because it provides me the comfort to trust in them. Review collected by and hosted on G2.com.

I personally don't have anything that I dislike. I am the travel manager contact at our company and I often hear from our employees that they don't like CT, but when I ask why, it is because of lack of knowledge on the employee's part. Review collected by and hosted on G2.com.

What I value most is having a travel team that understands our business and sometimes urgent nature of our travel needs. We frequently deal with changes, short-notice bookings, and international travel, so having responsive support is important to us. The team is helpful when we need to make changes or resolve issues, and having after hours assistance gives us an additional level of support when travel does not go according to plan. Review collected by and hosted on G2.com.

The lack of cost-effective solution for the mock itineraries. This is a recurring operational need for our international crew travel. We would like more flexibility in this area. Review collected by and hosted on G2.com.

The responsiveness of the staff is what I like best. Whether it's the booking agents or customer care rep, I've always received prompt responses & assistance. It is reassuring to know there is real help and answers given in a timely manner. Review collected by and hosted on G2.com.

I dislike the annual fee, but I understand the cost of doing business. They have to ensure they have a competent staff who can provide the level of service they do. Review collected by and hosted on G2.com.

The best thing about Corporate Traveler is their Melon travel platform, which gives our team the autonomy to book their own travel based on their personal preferences and needs. Additionally, if we ever need assistance, our dedicated travel manager is always available to help, alongside their 24/7 support team. Review collected by and hosted on G2.com.

I feel like searching for specific hotels can sometimes be finicky. Additionally, we ran into an issue where flight schedules were changed by the airline, and the traveler was only alerted by seeing the update directly on their airline app. No notification came through Melon. While that might have been a one-off occurrence, it is definitely a situation we want to avoid encountering again. Review collected by and hosted on G2.com.

Accessibility to my account managers. Jen & Lee are very responsive & easy to reach. Review collected by and hosted on G2.com.

1) Waiting to speak with travel agent

2) Unable to book hotels/flights for multiple travelers at once

3) Would prefer a cleaned up/shortened itinerary (vs. multiple pages)

4) Trip details should auto-load onto traveler's Outlook calendar Review collected by and hosted on G2.com.

What we find most helpful about Corporate Traveler is the excellent customer support and the prompt responsiveness to our needs. Having a dedicated team—including a Senior Customer Success Manager, a Manager, and outstanding travel agents—has genuinely elevated the travel experience for staff across our organization. We feel well cared for, with practical solutions offered when issues come up and clear answers provided to our questions and concerns.

Our experience during the implementation and launch of the platform was smooth, and we consistently felt supported throughout the process. We also appreciate the timely communication around updates and changes, which helps us stay informed and confident in the service.

In addition, the invoice process has improved, making our billing workflow much easier. Having an internal folder for the previous week has been especially helpful for keeping everything organized and easy to reference. Review collected by and hosted on G2.com.

One invoice-related aspect that still needs improvement is ensuring that all invoices include the corresponding codes we require to track our expenses internally. We also need to investigate why some tickets are charged as a whole amount rather than showing a breakdown between airfare costs and fees, which is necessary for our accounting purposes. Review collected by and hosted on G2.com.

I really appreciate that at my company, we like the personal touch of being able to talk to a real human with Corporate Traveler. It's great because they've formed a relationship with us over the years, and they know us better than we do, especially in travel. It's a great company that uses real people to work with other real people rather than just online booking. It feels more trustworthy that there's a person involved. Joseph Marinelli, the agent we work with, makes everything easy for us and gets things done right away and knows exact details of what everyone wants and likes. The weekend staff is pretty fast too, and this is something our bosses especially appreciate. Review collected by and hosted on G2.com.

Nothing I can think of Review collected by and hosted on G2.com.

Corporate Traveler is very user friendly. The team is also responsive and supportive, we can always rely on them to help us get last minute and complicated trips booked because of how knowledgeable their team is. We work directly with Justin Hall, who is extremely supportive and understands our needs. We have never had an issue and are extremely grateful for our partnership with Justin and the team! Review collected by and hosted on G2.com.

The only thing that Corporate Traveler could do to improve would be to send out Outlook Calendar holds for flight times and check-in reminders, although this is something we can do easily internally with the itineraries they send. Other than that, they do an amazing job. Review collected by and hosted on G2.com.

It was very easy to roll out to my crew, and customer support is always available when we need help. I also really enjoy the reporting features—they’re very robust and make it simple to get the information I’m looking for. Review collected by and hosted on G2.com.

My crew is used to overriding the hotel because of our status, but we can’t book that way unless we go directly through the hotel chain. I’d really like an easier way to book room blocks, with fewer middlemen involved. Review collected by and hosted on G2.com.