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Copper Reviews & Product Details

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JH
CEO: Medical Job Board
Education Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

I am not easily impressed by CRM's and such...most are clunky. This is exceptional. Review collected by and hosted on G2.com.

What do you dislike about Copper?

not a darn thing...it is so easy to use. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

tracking emails, candidates and more. Review collected by and hosted on G2.com.

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Copper Overview

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What is Copper?

Copper is the only client and project management tool that's a Recommended for Google Workspace app. Connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ service businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources.

Copper Details
Product Website
Discussions
Copper Community
Languages Supported
German, English, French, Italian, Japanese, Dutch, Spanish
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Product Description

Copper is a smart & simple CRM that helps you close deals faster.

How do you position yourself against your competitors?

Copper is the #1 easy-to-use CRM. Copper CRM is the only CRM recommended by Google to their millions of Google Apps customers - go to https://apps.google.com/partner/recommended/ to see for yourself!

Seller Details
Seller
Copper
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@CopperInc
2,415 Twitter followers
LinkedIn® Page
www.linkedin.com
258 employees on LinkedIn®
Description

Copper is the only client and project management tool that's a Recommended for Google Workspace app.Copper appears directly in Gmail, Calendar and Drive, so you never have to switch tabs to add contacts, track conversations, find files or manage tasks. Copper helps you manage your entire client journey, from adding new prospects, closing new deals, transitioning to project delivery and beyond.

JA
Overview Provided by:
Jessica Andrews

Recent Copper Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Great integration with G-Suite"
I like the integration with Gmail/G-Suite
Read more
NS
Nick S.Small-Business (50 or fewer emp.)
0.0 out of 5
"Terrible customer service and product sales"
I think the pipelines are nice, I really like the functionality to append fields by stage.
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Limited functions"
At first it seems simple, but you pay this simplicity as missing functionalities.
Read more

Copper Pricing

Exclusive savings on Copper through G2 Deals

15% Off Annual Plan for Life on all available Copper plans

How to claim this offer

Use Code G2SAVE15

Deals
Starting at $19/user/month
Starting at $23/user/month
15% off
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Copper Basic Edition - Annual
Starting at $23.00
Per Month
Copper Professional Edition - Annual
Starting at $59.00
Per Month
Copper Business Edition - Annual
Starting at $99.00
Per Month
See all 4 Copper pricing levels
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Copper Media

Copper Demo - No more switching tabs. Do it all in Copper.
Copper’s CRM integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process.
Copper Demo - Track deals and manage projects
From sales to projects to ongoing client management - pipelines bring structure to all your business processes.
Copper Demo - Copper + Google = Better Together
Works seamlessly with your existing Workspace routine. Connect your team's Google Workspace accounts first. Copper then pulls in contact information and email conversations, and layers on productivity tools directly in your inbox and calendar.
Copper Demo - Connect with the tools you're already using
Copper connects with all your favorite apps and tools.
Copper Demo - Stay connected wherever you go
Relationship-building doesn't have to stop when you're away from your desk. From answering questions to logging customer interactions and tracking your sales pipeline, Copper's mobile CRM makes it easy.
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Video Reviews

Review by Drew S.
Copper review by Drew S.
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Great CRM
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Copper review by Jasmine M.
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Comprehensive CRM
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1,136 out of 1,137 Total Reviews for Copper

4.5 out of 5
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1,136 out of 1,137 Total Reviews for Copper
4.5 out of 5
1,136 out of 1,137 Total Reviews for Copper
4.5 out of 5

Copper Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CopperQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NS
Senior Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

I think the pipelines are nice, I really like the functionality to append fields by stage. Review collected by and hosted on G2.com.

What do you dislike about Copper?

I think their sales practices are deceptive and they have a bad policy for refunding / providing credits on seats. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper is a good CRM for Gmail integration Review collected by and hosted on G2.com.

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RV
President & Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

Copper replaces what I used to need an admin to do half of the time! It works smoothly with my Gmail & Calendar; easy to create lists and keep "clean". Review collected by and hosted on G2.com.

What do you dislike about Copper?

Nothing! I have been able to add and reduce the size of my account as my company needs. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Keeping information about all of my clients, their companies and my referrals in one place. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Copper?

What I like best about Copper is its seamless integration with Google Workspace. It feels like an extension of Gmail, making it incredibly intuitive for teams already using Google tools. Very easy to use and very user friendly, as well as it there are any issues you can chat with the customer support which is super helpful. Review collected by and hosted on G2.com.

What do you dislike about Copper?

One downside of Copper is its limited scalability for larger organizations or teams with more complex needs. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper solves the challenge of managing customer relationships and sales pipelines in a simple and efficient way, particularly for teams that rely heavily on Google Workspace. Review collected by and hosted on G2.com.

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LM
Director of Sales & Marketing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

Copper has a good user interface - easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Copper?

I'm not sure you've got any matching integrated. So for example, if I type Tylor when I meant to type Taylor, there is no engine to suggest close matches. That would be helpful. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

contact management / pipeline management Review collected by and hosted on G2.com.

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Response from Jessica Andrews of Copper
Editedit

Hi Laura, thanks for your kind response! We'll definitely look into similar matching in search.

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CN
SALES COORDINATOR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

Copper is seamless and easy to use to manage sales database Review collected by and hosted on G2.com.

What do you dislike about Copper?

I have nothing to dislike about copper!! Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Easy to synchronize contacts information to the software from Google Suite Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

I like the integration with Gmail/G-Suite Review collected by and hosted on G2.com.

What do you dislike about Copper?

Ideally would be a bit more user friendly/better UX. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Serving as our CRM. Seamlessly tracking emails in and out. Review collected by and hosted on G2.com.

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Response from Jessica Andrews of Copper
Editedit

Thanks so much for your review! We love to hear you're enjoying the Gmail integration. Our product team has been hard at work over the last year to improve our UX to make it more user friendly. If you're interested in chatting with them further, reach out to support@copper.com and we can set up time.

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Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

Copper is a great tool for a variety of purposes from our sales department and marketing to internal purposes. It has been an amazing resource for organizing clients, projects, tasks, emails, much more. Copper is incredibly useful for email management and adding templates. Review collected by and hosted on G2.com.

What do you dislike about Copper?

I haven't found much that I dislike with Copper. Even in managing users, there is so much organization. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper is helping our company in having our clients, projects, and pipelines for sales all in one location/software. Review collected by and hosted on G2.com.

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Helpful?
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PS
BDR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Copper?

I like the mobile app. It is very easy to use and user friendly Review collected by and hosted on G2.com.

What do you dislike about Copper?

I dislike the leads funnel option. needs better list views and way to work leads through funnel. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

It allows my small company to acess all ourt contacts, opportunities and leads in one place. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Manufacturing
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Copper?

The ease of use of Copper is great and the features help our organization to stay focused and organized. Review collected by and hosted on G2.com.

What do you dislike about Copper?

It can be buggy, but Copper is quick to respond once they're made aware. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper helps me to stay focused, organized, and helps me to achieve my goals. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Copper?

Copper is easy to use and fully functional and practical. Review collected by and hosted on G2.com.

What do you dislike about Copper?

No downsides that I am aware of. Customer service is very good if there is a problem. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Helps to organize leads and our customer base. Fully integrated with Gmail. Review collected by and hosted on G2.com.

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