We are very pleased with the account management staff and strive to make sure that using the platform is as rewarding as possible. Copper reduces onboarding new customers manually, through a Gmail message or by using a template and collating a large repertoire. Copper is a CRM system that is easy to use and has the ability to generate custom fields, multiple workflows, sales stages, etc. It is really customizable and has a less complex nature compared to other CRMs I have used before. The Google embedding and Chrome extension automatically monitors and updates marketing and marketing jobs that are within the CRM. Data entry is simpler. Review collected by and hosted on G2.com.
I like using copper and there is no way to think of another adversity since going live. We were not able to merge properly with RingCentral, however this is not a big issue. Copper automatically performs information gathering on people and their images when people do an internet search. Sometimes this information is not correct. Review collected by and hosted on G2.com.
Video Reviews
Great CRM
Comprehensive CRM
1,134 out of 1,135 Total Reviews for Copper
Overall Review Sentiment for Copper
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Copper replaces what I used to need an admin to do half of the time! It works smoothly with my Gmail & Calendar; easy to create lists and keep "clean". Review collected by and hosted on G2.com.
Nothing! I have been able to add and reduce the size of my account as my company needs. Review collected by and hosted on G2.com.
What I like best about Copper is its seamless integration with Google Workspace. It feels like an extension of Gmail, making it incredibly intuitive for teams already using Google tools. Very easy to use and very user friendly, as well as it there are any issues you can chat with the customer support which is super helpful. Review collected by and hosted on G2.com.
One downside of Copper is its limited scalability for larger organizations or teams with more complex needs. Review collected by and hosted on G2.com.
Copper has a good user interface - easy to navigate Review collected by and hosted on G2.com.
I'm not sure you've got any matching integrated. So for example, if I type Tylor when I meant to type Taylor, there is no engine to suggest close matches. That would be helpful. Review collected by and hosted on G2.com.
Copper is a great tool for a variety of purposes from our sales department and marketing to internal purposes. It has been an amazing resource for organizing clients, projects, tasks, emails, much more. Copper is incredibly useful for email management and adding templates. Review collected by and hosted on G2.com.
I haven't found much that I dislike with Copper. Even in managing users, there is so much organization. Review collected by and hosted on G2.com.
I like the mobile app. It is very easy to use and user friendly Review collected by and hosted on G2.com.
I dislike the leads funnel option. needs better list views and way to work leads through funnel. Review collected by and hosted on G2.com.
The ease of use of Copper is great and the features help our organization to stay focused and organized. Review collected by and hosted on G2.com.
It can be buggy, but Copper is quick to respond once they're made aware. Review collected by and hosted on G2.com.
Copper allows you to fully customize your CRM, with additional fields, drop-downs, etc. Additionally, it is so easy to add these fields "on the fly". You might have thought your CRM was "perfectly set up", only to find out there is another triggering quality or metric you want to track on each account. You can go in and edit your entire CRM to include this new metric and use it immediately. Review collected by and hosted on G2.com.
They tend to provide more live person support within the pre-sales process of your account. Basically answering questions live with a sales person. The people are super knowledgeable, which is fantastic! However, after the sale, they are pretty much gone and on to the next account. The support from there is more of a submit a ticket (at best), otherwise using tutorials via their website. I believe there is a "partner community" as well, but I've never really liked to rely on those myself, for product support. It would be great if they had a small dedicated support team to answer questions live and also shawdow into your account to help you do things. Even if you had to pay for this service (one time or additional as a monthly premium), would be great! Review collected by and hosted on G2.com.
