JH
Julian H.
Senior UX Consultant
Small-Business (50 or fewer emp.)
"Easy-to-Use with Powerful Insights Despite a Learning Curve"
4.5/5
What do you like best about Contentsquare?

Contentsquare is a great tool for solving my zoning analysis, journey analysis, clickrates, and session replays needs. Data insights at the page and journey level are excellent, and it's perfect for quantifying qualitative insights. I find it easy to use, and the ability to utilize it directly on a page using the browser extension is fantastic. It's quick and saves me from needing to visit the CS website directly. The courses provided do a great job at educating me on how to use the tool effectively. The initial setup was pretty simple too. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

It's got a bit of a steep learning curve for newbies but it's powerful once you can use it Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare
Edit edit

Hi Julian,

Thank you so much for taking the time to share your experience with Contentsquare. It is wonderful to hear that the platform helps you uncover insights at both page and journey level, and that it supports you in quantifying qualitative findings. We know learning a new tool can take a moment, so we are glad the setup felt straightforward and that our courses have been useful along the way.

Thanks again for your thoughtful feedback.

Your team at CSQ

OR
Océane R.
Enterprise (> 1000 emp.)
"Improve Site Detail, Rich Features"
4.5/5
What do you like best about Contentsquare?

I appreciate all the available features of Contentsquare. I particularly use the zone analysis which helps me go further and analyze in more detail. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

The AI (sense) of Contentsquare does not work as well or could be improved. Additionally, the initial installation of Contentsquare was lengthy. Review collected by and hosted on G2.com.

Samantha T.
ST
Samantha T.
Senior Growth Product Designer
Mid-Market (51-1000 emp.)
"Powerful Insights for User Behavior, Expensive Modules"
5/5
What do you like best about Contentsquare?

I appreciate Contentsquare for its ability to analyze user behavior and aid in achieving better conversion by understanding exit behavior. The journey analysis is a standout feature that I find valuable, and the initial setup was pretty good. It's worth noting that I would definitely recommend it to others, as I rate it a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Expensive modules Review collected by and hosted on G2.com.

GS
Graeme S.
Enterprise (> 1000 emp.)
"Visual Analysis Made Easy, But Exporting Needs Work"
4.5/5
What do you like best about Contentsquare?

I use Contentsquare for zoning and session replays. It helps me understand customer pain points with features like frustrated scores and click measurements. The analysis is easy to get, which I appreciate because it's visual and easy to share with stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Exporting visualizations into Power BI. Review collected by and hosted on G2.com.

DW
Daniel W.
Mid-Market (51-1000 emp.)
"Helps Improve UX but analysis set up can be slow"
3/5
What do you like best about Contentsquare?

I like that Contentsquare helps us find areas of improvement that are easy to fix, which is really useful. It assists in improving the customer journey and ultimately results in better conversion rates. The initial setup of Contentsquare was pretty easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Sometimes it takes a long time to get started. Gathering snapshots can be really frustrating. Review collected by and hosted on G2.com.

Carlos M.
CM
Carlos M.
Country Commercial Lead - Marketing Conversion
Enterprise (> 1000 emp.)
"A Game-Changer in Understanding Customer Journeys"
5/5
What do you like best about Contentsquare?

I like the visualization tools in Contentsquare, as they are user-friendly and offer in-depth insights. It's easy to understand the data, which helps in showing it to stakeholders and enables fast analysis. The onboarding team is great, making the initial setup very easy. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Too many mappings, needs to be better managed Review collected by and hosted on G2.com.

Julian B.
JB
Julian B.
Enterprise (> 1000 emp.)
"Improves User Understanding but Needs Better LLM Integration"
3.5/5
What do you like best about Contentsquare?

I like Contentsquare's session replay feature because it allows me to see exactly how customers use the site. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

I think Contentsquare could be improved by enhancing the ability to optimize for public LLMs. It should go beyond just seeing traffic, like analyzing ranking for prompts and providing insights on how to improve content to influence outcomes. Review collected by and hosted on G2.com.

Hannah B.
HB
Hannah B.
Senior Web Designer
Small-Business (50 or fewer emp.)
"Intuitive All-in-One Insights Platform"
5/5
What do you like best about Contentsquare?

I like Contentsquare for its ease and because it's an all-in-one platform. It makes it easy to get all my insights in one place and having everything together really helps to make more sense of them. The initial setup was super easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

All the cool features I don’t have access to. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Clear, Actionable Insights That Improve Customer Experience"
5/5
What do you like best about Contentsquare?

Contentsquare provides clear, actionable insights that help us improve the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Some features take a bit of time to learn, but once you get the hang of them, it becomes easier over time. Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare
Edit edit

Hi,

Thanks so much for taking the time to leave a review! We're so glad to hear that Contentsquare is helping you better understand your customers and turn those insights into meaningful improvements.

We also appreciate your feedback about the learning curve. It's great to know that the platform becomes easier to use over time, and we value you sharing both what works well and where we can continue to improve.

Thanks again for your support!

Your team at CSQ

Pritesh M.
PM
Pritesh M.
Senior Product Designer
Small-Business (50 or fewer emp.)
"Powerful Features, Customizable UI"
4/5
What do you like best about Contentsquare?

I like all the features Contentsquare has, its clean UI, and how you can customize it for personal needs. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

I wish Contentsquare, Heap, and HotJar could all be accessed from the same portal without having to switch between platforms. Review collected by and hosted on G2.com.