Contact Center Consultant
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Contact Center Consultant
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Contact Center Consultant Reviews & Provider Details

Editadmin
TK
senior program manager
Enterprise(> 1000 emp.)
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Review source: Organic
What do you like best about Contact Center Consultant?

Jacqueline provided detailed support for us over a long duration. She was always patient, thorough and generous with her time. We began with a thorough initial assessment of our contact center to clarify the opportunities and available solutions. Then proceeded with the creation/delivery/analysis of a lengthy and very detailed RFP. Her insights allowed us to help ourselves and make smart decisions by understanding the technology options presented to us. When it comes to comparing capabilities of top vendors within the CCaaS and Conversational AI spaces, options can be confusing and complicated for people not involved deeply in the IVR/Telco/AI/ML industry. It was incredibly valuable to work with someone who has been through this CCaaS/Conversational AI experience many times previously. Review collected by and hosted on G2.com.

What do you dislike about Contact Center Consultant?

Nothing to dislike. Jacqueline provided amazing support throughout and could not have been better. Review collected by and hosted on G2.com.

Recommendations to others considering Contact Center Consultant:

Contact Jacqueline asap. Her industry knowledge and experience will help you to navigate this complicated space. Review collected by and hosted on G2.com.

What problems is Contact Center Consultant solving and how is that benefiting you?

Working on a contact center solution involving a vendor to support CCaaS (contact center as a service) and conversational AI (virtual agent). Jacqueline provided great insight supporting us throughout the process and helping us to better understand our options. Review collected by and hosted on G2.com.

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Contact Center Consultant Overview

Editedit
What is Contact Center Consultant?

Spearhead Advisors provides contact center transformation consulting for medium to large enterprises. Services include engineering design guidance, best practice planning, requirements gathering, RFP creation, management, and grading, technology evaluation guidance, demo/sandbox evaluation, and implementation planning. All services are provided in a broker model, at no charge to the business. Contact us for more information, and we look forward to working with you.

Contact Center Consultant Details
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Provider Description

Spearhead Advisors provides contact center transformation consulting for medium to large enterprises. Services include engineering design guidance, best practice planning, requirements gathering, RFP creation, management, and grading, technology evaluation guidance, demo/sandbox evaluation, and implementation planning. All services are provided in a broker model, at no charge to the business. Contact us for more information, and we look forward to working with you.

Seller Details
Seller
Spearhead Advisors
Jacqueline C.
JC
Overview Provided by:
Jacqueline Catala
Sr. Consultant, Infrastructure and Cloud Practices | Advisory Board Member

Recent Contact Center Consultant Reviews

TK
Tom K.Enterprise (> 1000 emp.)
5.0 out of 5
"Amazing consultative support from Jacqueline Catala! Deep industry knowledge & expert guidance!"
Jacqueline provided detailed support for us over a long duration. She was always patient, thorough and generous with her time. We began with a thor...
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