What I like best about Advanced Automation is how much time it saves. Being able to set up automated email series based on contact actions—like when someone joins a list or clicks a specific link—helps us stay consistent with follow-ups without needing to do everything manually. It keeps our communication timely and relevant, which is great for nurturing relationships. The workflows are easy to build, and once they’re set up, they just run in the background, which gives us more time to focus on other areas of the business. It's a really helpful feature for staying organized and making sure no one slips through the cracks. Review collected by and hosted on G2.com.

One downside of Advanced Automation is that it can feel a bit limited compared to more complex automation tools. For example, branching logic is pretty basic, and you can’t always set up more advanced workflows based on multiple conditions. It also takes a bit of trial and error to understand how everything connects, especially if you're new to automation. That said, it works well for most standard needs—but if you’re looking for really detailed segmentation or complex automation paths, it might fall short. Review collected by and hosted on G2.com.

I think it's reasonably priced and fairly user friendly. I appreciate the non-profit and pre-pay annual discounts. They have pretty good customer support service as well. Review collected by and hosted on G2.com.

It's often glitchy, sometimes it doesn't save my edits to an email, sometimes I can't even access the email tag. It can be a bit frustrating. It also uses a coded email address to send from their server and this is more often flagged as spam by my contacts than I experienced with other similar services. I wish it offered a few more features like being able to organize lists into folders and to CC people on emails I send out. I have found workarounds for most things, but they could use a few more standard communication tools (not just mass marketing tools). Review collected by and hosted on G2.com.

I like the customization and segmentation that's possible on the platform. I also enjoy how user-friendly it is - thinking about the drag and drop email building. The real time tracking and reporting - especially the heat map are reliable and informative.

I've only had to reach out to customer support once, but when I did I had a great experience and my problem was solved quickly and in real time. Review collected by and hosted on G2.com.

I wish there was more customization for forms and smoother integration with other platforms. Constant Contact itself just loads slowly and moves slowly when interacting with parts of the website, which can be frustrating since we work with the platform frequently. Review collected by and hosted on G2.com.

It is free for the most part and easy to edit and upgrade to logo free e-mail designs Review collected by and hosted on G2.com.

Bounce rates seem stiff in the sense that that more than 2 or 3 in a list of a 1000 may be a burden Review collected by and hosted on G2.com.

Advanced automation that just works

Helps me engage the right audience

Smart, simple, and super effective

Makes email marketing effortless

Great for saving time and targeting Review collected by and hosted on G2.com.

Lacks flexibility in some triggers

Limited workflow customization

Could offer deeper analytics

Some features feel too basic

UI can be slow at times Review collected by and hosted on G2.com.

Constant Contact has made it so easy for us to connect with our customers! The platform is user-friendly, and the variety of templates is a game-changer for those of us who want to create professional, impactful emails without starting from scratch. That option is there for those who prefer to design their own! I also love the ability to schedule emails in advance and automatically resend them to non-openers, ensuring our messages reach as many people as possible. It’s a great tool for any business looking to streamline email marketing! Review collected by and hosted on G2.com.

I can't think of any issues I have had with this product. Of course, new template options are always a plus. Review collected by and hosted on G2.com.

Constant Contact is easy to use and create news letters and updates for our clients and potential clients. Review collected by and hosted on G2.com.

Some of the support team are slow to respond or sometime don't respond at all. Review collected by and hosted on G2.com.

I can set up in advance automatic posts and newsletters etc, it works for when I am in large projects or a stacked week I can just have it auto release for me Review collected by and hosted on G2.com.

nothing at this moment, it works good for what I need it to do. Review collected by and hosted on G2.com.

As solo practice therapists, using Constant Contact Advanced Automation significantly streamlined communication processes like the welcome email sequence for new subscribers to my monthly newsletter and landing page sign-ups for my lead magnets. Also, having the ability of a brandkit makes creating templates quick and easy. Review collected by and hosted on G2.com.

The primary drawback of using Constant Contact Advanced Automation is that if you need to edit a sequence and disable it by mistake, or if the sequence expires, you have to restart the entire email sequence process from the beginning. Depending on the number of emails, this can be pretty time-consuming. Review collected by and hosted on G2.com.

Haven't used advanced automation, just using the basic functionality for delivery of newsletters via email. Have opted out of texting function due to concerns over spamming my recipients. Review collected by and hosted on G2.com.

The editing feature can be somewhat clunky, not allowing for image placement outside of the existing templates, or creating your own set preferences/template with font size, style, etc. I find myself having to redo a lot of the copied newsletters each time, which can be frustrating. Form backdrop/watermark feature doesn't exist, so limited polished look. Review collected by and hosted on G2.com.